- 7 years ago
- Wedding: April 2010
I was helping a friend with wedding planning and it reminded me that I should finish reviewing my vendors. I tried to update my old review and it wouldn’t submit.
My husband met representatives at a showcase event, we reviewed portfolios, and I talked with our selected professionals. There were a few things that went wrong on our day related to The Pros – mostly the DJ who brought what turned out to be a trainee (who had to be spoken with by several people regarding lewd music choices) but it was alright overall and other aspects of our wedding were so wonderful I didn’t really care. The main problems came afterwards.
The photos did not look professional. There were no considerations of angles or lighting or composition. We had a gorgeous location and a great caterer so I asked him to document the setting and food – he took a few snapshots of the building and one picture of a waiter holding some appetizers. He had a very disruptive bright flash, but I figured the pictures would be worth the distraction – WRONG – they looked terrible. Thank goodness a few people took some photos. My friends’ photos are the ones on my wall and in my wedding album. It makes me sad to look at the other pictures because they are so bad!
The videographer was basically more of the same – with the added disappointment of forgetting the second camera we paid for and The Pros not delivery the raw footage as specified in our contract. After figuring out what happened with the second camera (after all you only get the pictures/video back months later), and contacting The Pros dozens of times over a course of the following months, all they did was “refund the money for the extra camera” which was much less than even the difference in package costs to get the second camera added – and we will never be able to get that footage. I could not believe how long they took to admit the mistake – you can clearly see there was one angle in the DVD. We watched the video once – it’s terrible. We did not want a guy with a camcorder shining a light in our loved one’s faces for the day (we have footage that we can’t hear what is being said in our ceremony and of people squinting as they say a few quick words of congratulations after the ceremony).
We were assured (and got it in writing) that we could have the original footage in mini DV format (what the camera used). After over a year and a half of attempting to get it, we are giving up. We have not received any refunds.
PLEASE, do not use The Pros. They may have a few folks associated with them who do a good job, but the organization is terrible to deal with once they have your money. They rely on people’s reviews when they are happy with the cut-rate pricing and floating a cloud from the post-wedding excitement.
If The Pros are the only thing that fits in the budget, you would still be better off not having their services (get and MP3 player with some speakers, ask your family and friends to bring their cameras, and setting up a couple of standing camcorders – trust yourself, you can do a better job and it will be less of a risk).