Royal Cancun for sure! 🙂
We stayed at both resorts on our Honeymoon last June. We started at the Royal Cancun and then decided to try out their sister hotel in Playa del Carmen. After getting to the Royal Playa del Carmen, we wished we would have stayed at the Royal Cancun but we didn’t have very many days left and we didn’t want to keep switching back and forth.
They forgot our luggage at the Royal Cancun during our switch and we almost had to pay for them to bring it back to us but someone else was scheduled to come from the Royal Cancun so they arranged for the shuttle to bring our luggage with them but we had to wait a couple hours for it to arrive.
Our hotel room was huge at the Royal Cancun! We had a beautiful view of the ocean and our window/balcony door stretched the entire length of the wall. Our room at the Royal Playa del Carmen was so small and the “ocean view” room they gave us had a tiny window with no view of the ocean. We asked to be switched into another room and this time, we could only see the ocean if we stood out on our balcony and leaned over. It was also an “ocean view” but it faced a courtyard. We were tired of dealing with the people at the front desk so we decided to stay with this room because it was bigger than the first room they gave us upon arrival at the Royal Playa del Carmen.
The beach was dirty, small, and crowded at the Royal Playa del Carmen. The beach at the Royal Cancun was beautiful with white sand. Our best pictures are from the Royal Cancun.
We thought the quality of the room service food was much better at the Royal Cancun. We even ordered the same items at the Royal Playa del Carmen and it was not as nice as the food we received at the Royal Cancun.
Also, the Royal Playa del Carmen is spread out and you have to walk all over the place to get to the different restaurants and the beach. At the Royal Cancun, everything was in one hotel or very close by. You took an elevator to your room, instead of walking everywhere. We got lost trying to find our room a couple of times at the Royal Playa del Carmen.
We wished that we would have stayed at the Royal Cancun but we made the most of it and explored the shops near Playa del Carmen.
Be wary of the people selling time shares at both places! We were naive and thought it was a friendly conceierge that would help us with our stay, but she tried to get us to meet her for breakfast to sell timeshares to us. That happened as soon as we got to the hotel, so that put a damper on our mood so make sure to say “no, thank you” to them once they start trying to pull you over to their desk.
Also, make note of the check in time. Our flight was early in the morning and our hotel room was not ready when we arrived so we had to wait several hours before we could go to our room. But the room was beautiful 9at the Royal Cancun) so we were happy about that. After staying at both resorts, I would recommend the Royal Cancun!