The Scam of Brilliant Earth

posted 4 months ago in Rings
Post # 61
Member
336 posts
Helper bee

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starwarsbride :  
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baileybagels :  I think it’s more the fact that it was delayed for quality reasons but then clearly came in a way that wouldn’t pass quality so annoyance number 1, then the fix they’re offering is unreasonable because it’s way too long to unset a diamond in most people’s opinions so annoyance number 2 plus she’s lost trust in their abilities which is fair and finally, they’ve held her diamond certificate and the earrings hostage because she’s written about her experience – annoyance number 3. 
I think it’s beyond letting them fix it, I think it’s just a shit experience basically. And considering the amount paid and the things that went wrong and needed “fixing” I think it’s pretty fair for her to be upset. We shouldn’t expect to have to fix multiple issues with one order, an expensive order at that.

Post # 62
Member
736 posts
Busy bee
  • Wedding: July 2018

Wow, that’s crazy… all three of my rings are from BE and we had an awesome experience with them. I am so sorry you’re going through this, what a nightmare. 

Post # 63
Member
156 posts
Blushing bee
  • Wedding: City, State

I’m pretty sure it’s never legal to hold other promised goods hostage, but just remember: if everything in your review is factualy correct, there’s nothing wrong with it and they can work out whatever they want all they want, but review will stand! F them.

Post # 64
Member
526 posts
Busy bee
  • Wedding: July 2017

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diamondfox :  I’m so sorry! Have you got your certificate/ earrings yet? Will they at least refund you the cost of the setting? XX

Post # 65
Member
368 posts
Helper bee
  • Wedding: September 2019

Wow I’m so sorry that happened!!! I’d wait till I get your certificate, and if you don’t get it file a report with the BBB and see if you can report them to the police for holding your certificate and earrings hostage. That’s definitely illegal. Once you get your certificate continue to share your story on review sites!! That’s terrible for them to do and I can’t believe they con people into signing a non disclosure

Post # 66
Member
63 posts
Worker bee

I had an absolutely horrible experience trying to order a diamond through them. Same thing with lack of communication and empty promises. I also, left a bad review and “magically” had managers calling me to try to work things out. Ruined a really exciting time for me as well. I’m so sorry this happened 🙁

Post # 67
Member
1168 posts
Bumble bee
  • Wedding: Shreveport, LA

Omg I can’t believe they sent that ring out that loose and after claiming it goes through 3 qc checks!!! It’s a stunning diamond so at least you have that 🤷🏼‍♀️ But I would also just eat the cost of that setting! Maybe you can you use it towards the price of your new setting! I’m sorry you had to go through this and at such a special time. I hope it all works out and you get your cert and earrings soon! Merry Christmas and Congrats!!!

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