- 5 years ago
- Wedding: September 2014
Oh my goodness. I’ve written this post TWICE already about a month ago (the first time it never posted, and the second time I accidentally closed my internet browser!) and I finally gathered the motivation to try again, haha, so apologies in advance if this seems a little scatterbrained. I also apologize for the wall of text.
Only two short months after my fiance proposed I noticed my diamond rattling around in the setting so we sent it back to the online jewelers pronto to have them tighten the prongs. We decided to have them size it down a quarter size as well since it was already there. I wasn’t hugely in love with my setting to begin with, but the fiance and I were able to come to a compromise (I would thin out the sides of the ring while still keeping the same setting) so we made arrangements to have that done at a local jeweler once my ring was returned to me. Well I got the ring back and I was incredibly disappointed with the work. I was surprised that it had even passed quality control. The engraving on the inside of the band was unreadable and faded, the edges of the channel setting were not parallel, when viewing the ring from the profile one side came up higher than the other, and worst of all the princess diamonds weren’t set straight; one of the small diamonds was sticking up out of the band like it was going to pop out. Not to mention the fact that after measuring with digital calipers the band was 4.3mm, a full millimeter thicker than advertised (but we planned to fix that by shaving down the sides of the ring).
Imagine my heartache when just ONE day later I looked down at my ring and noticed my center diamond was gone! I was in hysterics. My poor fiance was trying so hard to equal parts calm me down and scour the house for my diamond. We had ran quite a few errands that day including talking the dog for a two hour walk in the woods, so I knew if we didn’t find it at home that there was very little chance of us ever finding it again. We scoured every inch of the house, to no avail. I kept my eye out over the next few days but my diamond was gone. I called my mom that evening to tell her the awful news.
My insurance covered about half the cost of the diamond, so we emailed the online jeweler to see if there was anything they were willing to do. We were also sure to mention the horrible craftsmanship of the ring itself and how disappointed we were in the ring that I had owned less than a year. We were hoping they would fix the ring and give us a discount on a new diamond. Before I heard back from the jeweler my mom called me to give me some amazing news. My grandma (who is very well off with an exquisite jewelry collection) wanted to give me a diamond! She said she would need to look through her stuff and her safety deposit box to find something that she didn’t want or wear anymore, but once she found something and had it appraised she would send out the diamond and the appraisal.
We re-contacted the jeweler and told them we would no longer be needing a diamond, but our main concern now was the poor quality of my current ring. The jeweler was great, they offered us a few different options, one of them being returning the ring and having them try to fix it again, another was to return the ring for a full refund, and they also offered to exchange the ring for a different style. My super sweet fiance did tons of research on their other settings and decided to surprise me with a new setting from the same jeweler. This time he made sure to find out what I liked and didn’t like before choosing while still being able to keep it a surprise from me. My fiance worked very closely with the president of the company (who was made well aware of our situation) to make sure the new setting was up to par and we were getting exactly what we paid for.
My grandmother sent me a gorgeous 2 carat (!!!) diamond that we have now sent to the jewelers to be set. Now I’m just nervously awaiting the return of my new ring. I can’t wait to see it!!
P.S. before anyone asks, I was incredibly careful with my ring, making sure to remove it before doing anything with my hands such as dishes, cooking, sleeping, etc. so I know that the loose prongs weren’t due to me being careless.