(Closed) They made the wrong ring!

posted 6 years ago in Rings
Post # 3
3063 posts
Sugar bee
  • Wedding: November 2012

I haven’t experienced that, but I do understand missing your ring! I have sent my engagement ring out two times for resetting where it’s been away for 10-14 days. Luckily I am married now so I still get to wear my wedding band while my engagement ring is out for a second reset.

I am so glad that they’re taking responsibility and fixing their problem! I have heard some stories where jewelers have given the customer a run-around.

Post # 4
838 posts
Busy bee
  • Wedding: August 2013

Yikes! Well it is very nice of them to recognize their error and reset it for you!

Post # 5
2190 posts
Buzzing bee
  • Wedding: March 2013

Wow! That is completely the wrong ring. But I’m so glad they acknowledged their mistake and are correcting it for you. A few weeks without it is better than a lifetime with a ring you don’t love. 

Have an amazing trip and enjoy the moment of being newly engaged!! 

Your nails look fabulous by the way. ๐Ÿ™‚  

Post # 6
1040 posts
Bumble bee
  • Wedding: June 2014

Aww, sorry to hear it wasn’t as planned. Definitely good news that they are willing to sort it. At least you can go and enjoy your vacation (you lucky thing) and soon after you’re back the ring will be another thing to look forward to. Also, congrats on the engagement!

Post # 8
2999 posts
Sugar bee
  • Wedding: April 2014

ahhh, I was debated doing custom and this is EXACTLY what I was scared of!  My vision might not be translated quite right!  I’m sorry this happened to you!

Post # 9
3340 posts
Sugar bee
  • Wedding: April 2013 - Rhode Island

It looks like they just used different sized diamonds and didn’t keep the same ratios.  I’m sorry!  ๐Ÿ™  But at least they’re going to fix it for you at no charge!  ๐Ÿ™‚

Post # 10
4948 posts
Honey bee
  • Wedding: July 2012

@tinyteapot:  Which one was the inspiration and which was the one you received?

Post # 11
6355 posts
Bee Keeper

This can happen and that’s why it’s important to get a jeweler with a good rep and make sure they assure you that they can make it “exactly” like how you describe, not just “kinda-sorta”.

If they come back with something that’s only “kinda-sorta”, just remind them that you were assured you would get “exactly” what you described and these specific aspects (whatever they might be) are not quite right.

This did happen with our jeweler (though not nearly to this extent) and he made the corrections free of charge. He promised “exactly” and in the end that’s what we got.

Post # 12
1511 posts
Bumble bee
  • Wedding: November 2013

@tinyteapot:  I’m sorry the ring wasn’t what you ordered!  I’m glad to see they recognized their error and offered an even exchange … I feel like there are so many horror stories out there about jewelers, bridal shops, etc. not taking responsibility for their mistakes!

Congratulations on your engagement, though!  Hopefully you’ll have some fun pictures of your dream ring in mid-January!  Smile

Post # 13
1245 posts
Bumble bee
  • Wedding: November 1999

@6598731ssfse3:  I don’t mean to threadjack but how are you having your e-ring reset?  I thought you recently had it made into a 3 stone ring…unless I am thinking of someone else.

Post # 15
237 posts
Helper bee
  • Wedding: March 2012

I hope you post pics after you get your ring back. The inspiration ring does look far different than the ring you got. I’m really glad they are being good about the redo. One would think they would have paid closer attention to how the diamonds where set as that can totally change the looks of a ring. Prong set and channel set are very different. I like the inspiration ring a lot. The other ring isn’t awful it is just heavy looking?

Post # 16
382 posts
Helper bee
  • Wedding: March 2013

I had an experience like this with a ring I had made before we got engaged. my FI’s grandmother had given us some stones (which she thought were real rubies and diamonds but they are clearly not, we haven’t told her that though!) to make into a ring. I looked at lots of designs online and came up with an idea I really loved that I was pretty sure would work, and I photoshopped two different ring designs into one & coloured it so it looked like what I wanted. I showed it to a few jewellers who all complimented the design but snobbishly said ‘so, you know these stones aren’t real, don’t you?’. We ended up choosing a jeweller who was excited about the design, wasn’t snobby about the stones, really listened to us and seemed like a nice guy. when I got it, it was completely different to what I’d designed! just an ugly standard 3 stone setting. When we took it back, he explained that my design wouldn’t have looked good because it would have interrupted the flow and not allowed light etc etc. that’s all fine, but he could have said that BEFORE he made it! when you go to get a custom ring, it’s because you know exactly what you want! ugh. it was also way too heavy looking for my little fingers. He never offered to reset it, but he did file it down to be slightly less heavy.


This is what I asked for:


this is what I got:


hope your re-set turns out better! and it sucks to not have your ring straight after the proposal, my engagement ring took a week to be re-sized and it was the longest week of my life!

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