- 8 years ago
- Wedding: July 2012
Sorry my story is super long. Thanks in advance if you make it through the whole post!
I was measured for my dress last summer and they kept my measurements on file and I phoned in and ordered a few months later.
They had measured me last year from the top of the dress down to the floor. I measured 47 1/2″ in barefeet. So, my options were to order it 49″, 51″, and so on. I really would have preferred 2″, but with my height, it was either 1 1/2 or 2 1/2. I figured 2 1/2 might be too high for my personal taste, and went with the 49″.
Well I finally saw my dress yesterday and it was stunning, I loved it. I was so excited and taking pictures and then went to try it with a heel and that’s when I realised that they had ordered it too short. It was exactly the same length as me.
So, super B, the new manager, who I could already tell was less than friendly starts shouting at ME random things, before even hearing what I had to say.
She measured me wearing the dress, it was 47 1/2″. Just what it was when I had tried on the sample. She then says that doesn’t count. She has to measure it on the hanger. I thought that was odd as they never said anything about that when I was fitted.
As it turns out, the dress is 49″, on the hanger, but not on me. So, that means that on me, the 49″ is actually 47 1/2! I don’t know if this is something you all knew, but I obviously didn’t and wasn’t told initially. So she then says that it was ordered correctly, I can wear flats, that they always tell brides that the dress may come 1″ shorter or longer, that my dress has been there for months(since July–6 months!) and their policy is to keep it until your wedding!
I called her this morning, and she hung up on me. She won’t give me the owner’s contact info and won’t do ANYTHING about this error.
I am not sure what options I have but I am only in Canada for 2 more weeks. I flew in for the holidays and to pick up my dress. IF they ordered me the right one, that would take 6 months and again, I wouldn’t be here when it arrived. Or if they gave me my money back(hahah, yeah right) I would have 2 weeks to find an off the rack dress.
Also, at this point she has admitted that the previous employees did a number of things wrong but still maintains that I can get away with a ‘kitten heel’, and it is fine. Well, according to HER! I, am not fine with that. You can see half my foot and that little bump on the bottom of the shoe, is not what I want. I even paid extra money for this length. She is ridiculous to deal with and I have no clue what to do.
Anyone else delt with a similar situation or just have advice? I am beyond frustrated. Horrible customer service! Even if she does order me the correct dress, I hardly want to deal with them anymore. I don’t even want to call. I am almost 30 and have actually had to ask my step mother to try to resolve this at this point because I just can’t handle this freaking monster manager!
Thanks again for and sorry it was so long!
Any advice or opinions is greatly appreciated.