(Closed) They Ordered My Dress Too Short!.. Advice Please.. (long)

posted 8 years ago in Dress
Post # 3
Member
1986 posts
Buzzing bee

Wow yikes! Can you get your money back and order elsewhere?

Post # 4
Member
16 posts
Newbee
  • Wedding: July 2015

I would just head straight for the BBB (especially if you have good documentation of what has been happening).

Post # 5
Member
146 posts
Blushing bee
  • Wedding: September 2011

Get out of there and go to a different alteration place ASAP to fix the dress. In the meantime keep battling with them to be reimbursed for the F up and to get in touch with the owner. Considering the manager won’t give you the owner’s info, to me that is a red flag she knows she has messed up. It is not up to them to decide what shoes you wear on your wedding day!!!!

Post # 6
Member
637 posts
Busy bee
  • Wedding: August 2010

I’m not sure when your date is–it seems like if it were Feb, 2010 you would have plenty of time for the new dress–but if I were in your situation I would start looking for off the rack dresses/samples right now, and then if you find something demand that they just give you your money back!  

It seems like no matter what, you don’t want the dress that they are trying to give you, so you pretty much have to find out what OTHER dress you actually want.  I know that you probably don’t want to deal with them anymore, but perhaps if there is a dress at that store–even one that is more expensive than the one you purchased–they will give that to you to try to not lose the sale completely, or perhaps pay for the alterations of whatever dress you purchase.  

Post # 8
Member
654 posts
Busy bee
  • Wedding: October 2011

I almost hate to point out that they did order the length you asked for – and the law doesn’t really care that they didn’t explain to you that your body’s curves would shorten it.  Technically, they don’t have to do that, the onus is on the buyer to ask for what they want – and what you wanted is a 51″ dress.  You did not order a 51″ inch dress.  It sucks, and I would be as upset as you, (and probably just as clueless as you during the ordering process, unfortunately – what do I know?) but you’re kind of out of luck.  They could order you a new dress, but it doesn’t sound like that is going to happen.

What style is the dress?  Is there a seam at the waist?  There might be enough of a seam allowance that letting it out there and at the hem could lengthen it to better suit you.  I’m sure there’s a way to fix it, maybe even an additional strip of fabric or a slip in a similar fabric underneath will cover your shoes and make it look longer.  Either have them do the alterations free of charge, or take the dress somewhere else and send them the invoice.  They may not pay, but there’s a chance.  They will definitely be more likely to pay a small alteration fee than the cost of a whole new dress.

I will say this: you really do get more flies with honey when it comes to customer service.  Instead of shrieking at them about the error, try to calm down and work with them to correct the mistake, get advice about what they can do for you.  They want sad customers to be happy – they want angry customers to go away. 

PS: I totally did not mean to sound so mean.  I really am sorry that this happened to you, these kinds of little mistakes can cause big sad and I understand that.  I certainly would be depressed if it were me.  Just try to work that with them instead of the angry thing.  I’m sure they’ll want to make it up to you, once they think they actually can. Good luck.  🙂

Post # 9
Member
1986 posts
Buzzing bee

@NatDawn: If it’s on your credit card, you may be able to do a chargeback?

 

@deliciousappleblue: I’m confused, she said she ordered a 49 inch dress and recieved a 47 1/2 inch dress? Am I reading something wrong?

Post # 10
Member
637 posts
Busy bee
  • Wedding: August 2010

@deliciousappleblue –  I have no idea how this would be resolved if she were to take it to any kind of court for resolution, but it seems like there are two ways to measure the dress–it could either be 47 1/2 inches or 49 inches.  If they measured it ON HER and told her that this was “47 1/2 inches” and then asked her to select a dress length that was longer than that-i.e. “49 inches” there is no way that she would know to order a dress that is randomly some unnamed number of inches longer.  Depending on her actual size, the difference between the dress on her and the dress on the hanger could have an endless number of variations, so her own measurement would be totally irrelevant.  Why even provide it to her?

Maybe someone who has actual experience with ordering wedding dresses would be able to chime in (it seems like maybe this was a hallow-to-hem situation, since it wasn’t just based on “size) to see what they actually are SUPPOSED to do.  My uneducated guess is that they just incorrectly ordered the dress at her height instead of ordering the size that she requested.

Post # 11
Member
637 posts
Busy bee
  • Wedding: August 2010

Just found this on Hollow to Hem:

The hollow-to-hem measurement is taken from the depression at the base of the neck just above the collarbone to the hem. When taking this measurement, you will need to account for the fullness of an A-line or full-skirt gown by moving the tape forward away from the body, at the hem. The tape should be pulled out according to the fullness of the skirt. You will need to take the measurement with the exact heel height you will be wearing. Standard hollow-to-hem typically is 58 inches although it varies between designers.

 

If this is what you had, it clearly is measured ON the bride, and has to take into account thickness of crinolins, shoe height, etc. Once the bride is measured though, I’m not sure exactly how you tell if the dress (i.e. the material when cutting) meets that same measurement when NOT on the bride.  Perhaps they are measuring you wrong and not taking into account the curves, and only doing pure height–which seems incorrect (and still not your fault!).

Post # 13
Member
803 posts
Busy bee
  • Wedding: August 2010

if you only have two weeks, i would invest in a super cute pair of flats for now and then have at them later.

Post # 14
Member
1986 posts
Buzzing bee

@NatDawn: Ahhh. Hmmm. That is wrong on their part, if they knew you wanted to wear heels… Can you take out a layer of crinoline? If you love the dress, are flats really that bad?

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