Post # 1
What would you do?
I absolutely fell in love with the ring my fiance picked put. He was given the option to either have them fix up the sales floor model to have the ring ready by Valentine’s Day, or have it done brand new. He chose to wait and get a brand new ring made.
A few days after the proposal, I noticed two indents on the side of the head of the ring. They were CLAMP MARKS from the jeweler that formed impressions in the metal! They should have never sold this ring in this condition to begin with!
I had to bring the ring back after a week of being engaged for them to fix it, and it would take five days. The last thing a newly engaged woman wants to do is have her ring taken away. To make it worse, my uncle died before I got the ring back fixed to show him and announce our engagement.
Fast forward to yesterday when I picked it up and the metal is still warped and there is a huge undercut in one of the sides where they filed the clamp marks! When I brought it to their attention and didn’t want to sign their “satisfactory repair” slip, they all told me I was “seeing the reflection” from the diamond! They said I had to sign the slip to get my ring back, but they would notate it in the computer.
They said I can get the head replaced but it would take 3 to 4 weeks! I’m being hassled for something that was never my fault in the first place! I don’t want to give up my ring again, so I guess I could wait until the wedding band is added, but do I even trust them not to screw that up?
I only have the claim slip photo from before, not the clamp mark photos, but I did take photos post repair. I’m just really annoyed over this whole situation. I gave them the chance to make it right and they ruined it again. Not to mention them dismissing the defects I saw with my naked eye. They treated it like it was no big deal, when this is very important to me. He spent a lot of money on this brand new ring, and it should be perfect.
Post # 2
1) Tell them you want the display model and that they should be more careful when setting the stone, so as not to mark up the prongs. Or,
2) Ask for a refund, find another ring.
Post # 3
I know this sounds extreme but give them a last chance to fix it correctly and give it to you flawless as they should or sue them for making you waste your money and time on something that seems to be unfulfillable promise for them.
Post # 4
Well! Fingers crossed…They replied to my review online and I responded, so I’m just waiting to see what they come up with to make it right. I really don’t want to part with my ring again, so I think the only solution for me would be to greatly discount the ring, or to make a new one while I keep the one I have now. Of course, it is the ring he proposed with, so I don’t know if I would want to completely switch it out. This is just so much hassle for their mistake 😕…
Post # 5
I think if you want it fixed you and you think they can fix it, you will have to let them fix it. You can’t have it on your finger and have it fixed at the same time, so maybe you need to get a stand in. Although i do think 3-4 weeks sounds like a long time . Otherwise I’d be trying for a refund!
Post # 6
resizing can take 2 weeks, so fixing it taking 3-4 isn’t unreasonable.
I completely agree. If they say they can fix it, you’ll have to part with it for a while. I highly doubtful a jeweler would deeply discount or make new one while you wear the original.
Saradiana is right.
Post # 7
Keep us updated polease, I would like to know the end result! Best of luck, bee!
Post # 9
I’ve never had a ring take more than three hours to resize? But I go directly to a jeweler in town who makes their own stuff and will fix, do maintenance on anyone’s rings. Have you thought about doing that? My jeweler is actually a watch repair place in the mall. I’ve been going there for years. They have even reset some stones for me. They never charge me over $100.