Post # 1
We spoke to our day of coordinator/restaurant manager on wed(by phone as our venue is 8hrs away) to get details for our budget. His attitude the entire time was holier than thou and almost catty. Even my laid back fiance was bothered. During our call I asked how much sodas would be and he told us $2.25 per soda and per refill because they dont give free refills for functions (they do for regular restaurant guests). When we got off the phone we were both peeved. My fiance decided he would call and speak with him the next day. The next day he was not in but my fiance spoke with a woman there who told him he could help with questions. She told my fiance not to worry that the refills are in fact free. So at this point I write an email to the original guy telling him what we had been told. His response was this….
“Hello Lisa, We refill sodas for our daily restaurant patrons but not for our function guests. Also, in the function room that you have booked we use a different glass and charge $1.75 + Tax. Thank you, AJ”
This is not even close to what he told us days before. Why should we pay thousands of dollars for food (unlike their daily restaurant patrons) and then have to pay several hundred for soda refills!?!
Is this common?
Is he trying to nickel and dime us???
Post # 3
thar’s ridiculous! try to negotiate that out. would you be able to get a new venue — have you paid deposits or anything?
Post # 4
That is rediculous. Try to get rid of that. They are upcharging for the sake of making more off the wedding. It is just wrong.
Post # 5
I’d go to a new venue. They sound totally unfair and unreasonable.
Post # 6
I agree. I would suggest to the manager that you will be more than happy to take your business elsewhere..where they give free refills and don’t have ridiculous “glasses upcharges” if he won’t negotiate.
Post # 7
Dang, I’d be bringing my own 2-liter if I was your guest. That’s ridiculous!
Post # 8
If its not too late to make other arrangements, I would. Not even for the whole soda thing (which is absolutely ridiculous) but simply for the fact that this guy/venue seems like they don’t know what hell they’re talking about. I would not trust something as important as my wedding reception to these clowns.
Post # 9
I agree with the other folks…I don’t think this is very reasonable. I’d find a new venue if you are able.
Post # 10
Unfortunately we already put our $500 deposit down (no speeches please). I’m afraid of them trying to screw us over with this. How will they even keep track? How can we trust them? Our contracts does not say anything about the deposit being non refundable but their functions menu does? The contract states that they will use $250 for the wedding & the remaining towards the reception. We’re really unsure what to do here. We have time to find somehwere else but it’s so unsure that we will find something with similar pricing for meals. I guess the hunt begins tonight. I suppose if it comes down to we it we can have the ceremony there and forfeit the extra $250 to go elsewhere.
Post # 11
@XWeddBlissX:I have also already put the deposit down on my caterer without really talking to them a lot. I think the difference is that I live in a fairly small town and EVERYBODY knows this family and their catering business comes highly recommended. However…when I was talking to one of the girls in my office last week and I mentioned who I was using, she stated she was getting thinking about changing to them for the exact same reasons you just mentioned. She had already booked her ceremony and reception at one of the large hotels down on the beach then after signing the contract, the “coordinator” there called to go over some of the things with her and started nickle and diming her on everything. At one point he even told her that the flowers could only come from one specific florist because that’s who they used. After several calls back and forth, prices kept changing and she was almost in tears. Her Fiance called and asked to speak with the manager. When the same guy came on the line, her Fiance demanded the Hotel Manager be put on the phone or he would drive down there and request a face to face meeting. When the manager came online, he was very surprised to hear how they had been treated and that they were being told they could not use their own florist, would have to pay for refills on drinks, etc. He apologized profusely and basically begged him not to change the venue to a new location.
In these times, businesses are fighting for customers so even if you had to take a loss of the entire $500, I would let them know it’s worth it simply not to have to deal with the crap you are dealing with so far. I say call and speak with the General Manager and see where that gets you. Good luck!
Post # 12
I would also try to talk to a manager of some sort – from someone who has worked in event management for a few years, EVERYTHING is negotiable.
Good luck 🙂
Post # 13
We are playing $2.00 per soda/sweet tea and per refill. I think that is a bit ridiculous as well. However, we knew it was in our contract when we signed. Did they not disclose that to you ahead of time?
Post # 14
That’s sounds insane to me. It’s not like your guests will know that or even imagine that their soda is so expensive, so they’ll likely order refill after refill.
Post # 15
That is totally outrageous. I’d ask to speak with the general manager and if you don’t get anywhere with that, tell them you’re going elsewhere and ask about the deposit.
Post # 16
No way in hell is soda worth that much. I hope you can work something out or get your deposit back.