- 6 years ago
- Wedding: September 2012
When we booked our venue, we were told that there would be someone on site to make sure things run smoothly during the day, but we weren’t told that we would be given a full-service coordinator. (To be fair, I believe they added a few additional coordinators late last year and are now offering more services than they used to.) So we – not wanting us or our families to be stressed on the day – hired an independent DOC.
While our DOC had great reviews online, I’ve not had the best experience with her. She’s been unprofessional at times, hasn’t always kept her promised deadlines, and she’s been somewhat abrasive in some of our emails and meetings. When we’ve had deadline issues, she claims to be overwhelmingly busy, although she posts constantly on her Facebook (she friended me after I booked her) about her weekends trips with her husband, pinning furnishings for her new house on Pinterest, and how she’s so stressed that she needs another vacation.
Most of that just annoyed me but didn’t faze me since I figured all the great reviews couldn’t be wrong, of course she would come through on my day. But now we’re running into some real issues.
-The coordinator provided by the venue needs to speak with our vendors about loading-in times and procedures, but our DOC wants to do her own separate confirmations. DOC has never worked at this venue before. We’ve specifically asked her to coordinate with our venue so that our vendors aren’t getting multiple phone calls and so there isn’t any confusion or conflicting information given. But DOC refuses. She says she will run our day the way she feels comfortable. All we’re asking is that she coordinate with the venue like she promised at our final walkthrough.
-She insists on putting together a shot list even though our photographers refuse to work from one. Fiance told her that he’ll put together a list of family shots that we need for our own reference, but there’s no need for a full shot list. Next thing I know, there’s a post on Facebook about photographers being inflexible and how awful they are to brides when they won’t work from shot lists. WTF is she talking about? We don’t WANT a shot list!
-When we first discussed the day-of timeline, she set the event times the way she thought they should flow, not the way I wanted them. For example, I said that our trolley would arrive at 3, first look at 3:15, pictures to begin at 3:30. She said no, you don’t need that much time, and sent me a timeline that had totally different times – like a half hour to an hour off in some places from what we had set up with our vendors.
-She wanted to bring an assistant and an intern to our wedding to help her. When I said I didn’t see the need and that I wasn’t comfortable with having so many people, she got upset with me. She’s tying chair sashes and putting out favors for an 85-person wedding, and the staff at the venue will be helping with those tasks. WTH does she need an entourage for?
Fiance has now taken over as the point person for our DOC in the hopes that he might work better with her but he feels like he’s not getting anywhere. Our venue coordinator is sort of stuck in the middle. And if I hadn’t already paid her fee in full, I honestly would have fired DOC by now. But I don’t know what she’s bringing to the table at this point.
What to do?