Post # 1
Member
2 posts
Wannabee
Hello all,
It’s been about 5 months since I’ve had my wedding and I’m still waiting for my pictures. I was promised pictures online along with a CD about 4-6weeks after the wedding. I’ve been reading all the post and it seems that 6months is pretty much on the long average of when people get their pics. I’m a bit worried because I have not had any response from my photographer for the last 3 months. I feel that she is screening my calls because in the past when I called with my telephone no one picked up and when I used another phone number she would pick up. I’m running out of phones to call her with. She is also not responding to emails. I have attempted to be very cordial and undemanding, since I understand that things happen, but it’s extremely bad customer service to not at least update. That has been what I have been asking for is updates.
Long story short, I’m trying to see if anyone has had to do small claims for their picks and how that has worked out. I’m very upset that I did not check the contract for a stated delivery date before I signed it. Lesson learned, all brides check for that in your contracts. I’m a little afraid to jump the gun with letters from lawyers and all that legal mess because I’m still hoping to get my pics. I have the photographers webpage listed so that if any brides are thinking of using her they at least get it in writing a time frame for their pictures.
www.morganhopephotography.com
Post # 3
Member
922 posts
Busy bee
do you have a lawyer or lawyer friend?? at least you could have them contact her to show how serious this is, and get the ball rolling from there.
Post # 4
Member
472 posts
Helper bee
Do you have the emails you two have exchanged where she says she’ll deliver it in 4-6 weeks?
Post # 5
Member
564 posts
Busy bee
Do you know her studio location? i.e. can you go there in person and demand an answer?
Post # 6
Member
474 posts
Helper bee
@waitingbride:
When it hits the 6 month mark, send the photographer a Certified letter (and keep a copy for yourself). She’ll actually have to sign for it, so she will not have the excuse to say she never received it.
I’m no lawyer, but in the letter you could…
- Courteously remind her of the terms of the contract and what was promised in your package,
- Mention that 6 months is beyond a reasonable amount of time to wait for your products, and
- State that if in 30 days you do not receive your items or your money back, you will be forced to pursue legal action.
Post # 7
Member
1231 posts
Bumble bee
@sarahuccs: +1
Definately do this. This will give her a warning and you can document it. It may also help get your pics and avoid court altogether.
Post # 8
Member
472 posts
Helper bee
@sarahuccs: +1 for this
@waitingbride: The law often looks for what a reasonable person would expect to receive their photos within that time span of. Since we’ve concluded 6 months is the tops of what a reasonable person would expect, anything after that you can start proceeding with action.
Post # 9
Member
924 posts
Busy bee
@sarahuccs: This!! I am a lawyer and this is exactly how I would start handling “official” action against her before hiring a lawyer or filing in small claims court. I’m concerned that your pictures may be gone. I sincerely hope that is not the case, but a refusal to respond for 3 months is worrisome. Good luck and let us know what happens!
Post # 10
Member
2 posts
Wannabee
Ok, I will try to be a little more patient and send something in writing by certified mail since most everything has been verbal before or through email. Now just silence on her end. I know that she is booking more jobs because I can see her calander on her webpage, so its not like she is dead or has run off. If you live in the Dallas, TX area avoid Morgan Hope Photography. She is not being very professional. I’ll let ya’ll know once this gets sorted out. Good luck to everyone and congrats.
Post # 11
Member
2240 posts
Buzzing bee
@waitingbride: I think thats a great plan, but I would continue trying to contact her in the meantime. (while you wait until the 6 month mark to send a registered letter.) That way you can’t get the “I sent them to you months ago I didnt realize you hadnt received them” or some other BS.
Member