(Closed) Thoughts on Banfield Hospital at PetSmart?

posted 4 years ago in Pets
Post # 4
264 posts
Helper bee
  • Wedding: February 2013

I loved them. Everyone at the Banfield that I took my dog to was amazing. They were always so helpful and friendly. They even had me bring him in on random days so that they could play with him to make him more comfortable around them.

Post # 5
1583 posts
Bumble bee
  • Wedding: June 2011

I haven’t heard good things about them (im our area at least). Still, Our dogs are relatively healthy so we chose to go to another vet instead of paying the monthly fee at Bainfeild. 

Post # 6
2379 posts
Buzzing bee
  • Wedding: June 2014

There are advantages and disadvantages.  The nice thing is that every Banfield is connected, so if you move and take your kitten to a new Banfield, the records move with him/her.  The health packages are nice because you know your expenses (barring emergencies) for the year for basic wellness and checkups.  When I worked at the emergency clinic, I didn’t see their patients any more often than I saw any other clinic’s.  Their pricing is about on par with the average.

The disadvantages – they’re a chain, so they answer to corporate, not to the doctor.  I can tell you as a tech, they pay less than other clinics, and they tend to only have a certified tech when they absolutely need to, otherwise they staff with assistants.  I know plenty of assistants that are amazing, that know as much or more than the techs they work with.  I’m also happy that the only people without a certification at my vet’s office are the receptionists.

Honestly, my best suggestion is to go and talk to them.  Every vet is different, and different personalities mesh with different people.  You want a vet and veterinary staff that you can feel comfortable asking questions to, that you have confidence in. 

Post # 7
2516 posts
Sugar bee
  • Wedding: December 2011

i used to work at a vet and the banfields in my area were awful. they vaccinated puppies too early (for rabies) so the puppies would have to get vaccinated again (they couldn’t get a license if the vaccine had been doen too early). they had horrible customer service (i had to buy rx dog food from petsmart and even though i had a wrttien rx for it, banfield was trying to make me get an exam from their doctors. that is bullshit.) i hate them. we had a lot of clients come in who had gone to banfield and something was always fucked up with their pets because banfield is horrible. i will never ever take any of my pets there. ever.


Post # 9
1460 posts
Bumble bee
  • Wedding: October 2012

I’ve taken my 2 puggles to Banfield since the day I got them.  The one I go to has some excellent vets and they’ve both received wonderful care.  Both dogs have systemic issues…allergies, urinary problems, ear issues, etc., and they’ve worked to curb them all.  When a problem is too much for them they don’t hesitate to send you to a specialist.  One of my dogs had to have knee surgery and they recommended a veterinary orthopedic surgeon.  The did spay one of the girls and there was no problem at all with her surgery.  They clean their teeth every year and that is included in the price of the wellness plan.  All-in-all I’ve been very, very happy with them.

Post # 10
1199 posts
Bumble bee
  • Wedding: October 2013

@LadyBlackheart:  I would look for an independent vet. I had the insurance plan with Banfield when I had my boxer. He was very thin, but eating like a horse, diarrhea, bloody, but psychically healthy. It was just his underweight and diarrhea problem they couldn’t figure out. Kept changing his medicine, every time we went in we seen a different doctor and had to try their method of treatment. It was like going to the vet for his problem for the first time, every time. Then he started getting better, but it turned out my ex’s mom was giving him Penicillin.  And I worked at petsmart. I also worked at a VCA. Over priced. I then worked at a independent vet clinic, low prices, one doctor, very caring and attentive. I’m a vet technician and I say no to band field. Lol! 

Post # 11
2687 posts
Sugar bee

I had an ok experience with Banfield, but I have only taken my gerbil there.  Banfield was the only vet in my area who offered services for rodents.  The assistants were nice. the hours were good, and it was pretty affordable, but the vet just didn’t seem to care about us or our pet.  She may have just been having a bad day, but let’s just say that Banfield would not be a top choice if I needed a new vet for my dog.  I’ve also had several friends who have switched away from Banfields in our area due to bad experiences.  We have a local independent vet for our dog, and she gets wonderful treatment there.

Post # 12
1460 posts
Bumble bee
  • Wedding: May 2014

Totally depends on your local banfield. The one closet to our apartment is amazing 🙂 I love having the pet insurance plan, so it costs us nothing when we go in for his appointments, and most of the regular things are included in the plan.

There is another one about 20 minutes from which has a horrible repuation. Best way to find out is the word of the mouth. 

Post # 13
955 posts
Busy bee
  • Wedding: November 1999

I took my cats to Banfield for the first 5 years of their lives….we were on the pet plan too (which is kind of a racket if you ask me.)


We have since ditched Banfield and are now with a holstic vet.  The vets at Banfield do a fair job, but I guess I prefer going to the same vet each time I need to take in a sick cat.  You get more personalized care that way.


*Plus for us, the optimal health plan (or whatever its called) was kinda expensive– for what we got.  I refuse to vaccinate my cats (they are indoors only) and yet the plan includes all the yearly shots, etc that we never get anyway.  It does cover two checkups, but I don’t know….I have never been wowed with the Banfield service.  Pretty much the only positive I can say about them is they are open 7 days a week….



Post # 14
1193 posts
Bumble bee
  • Wedding: April 2013

@LadyBlackheart:  sigh. I was torn. my sis and I gifted our mom with a dog and I sprung for the puppy package to help her with the initial pet costs.  she had on ok e oriented for that year but I did not renew it. I think it was an eeconomical way to cover all the puppy shots but it felt a little to factory/assembly line to me. 

Depending on where you live I can recommend a vet for you. Message me

Post # 15
2335 posts
Buzzing bee
  • Wedding: November 2012

I take my english bulldog to Banfield.  There is only 1 vet, which I like, and they recognize us when we come in.  The vet is knowledage for most things.  They are slightly overpriced- we went in to get his arthritis prescription refilled and they charged us with an “office visit” fee because they took his weight beforehand, which was totally unnecessary.   Arthritis, allergies, and fecal exams have all been handled there.  However, we went to the emergency vet when he got sick a while back because the staff was more knowledable and could do everything on site (even had their own animal blood bank).  If I had gone to Banfield for that, they would have probably charged me a office visit fee and then referred me to the emergency vet.


I think Banfields are equivalent to urgent cares for humans- good for general sicknesses and physicals but not where you’d go if something was seriously wrong.


Post # 16
4373 posts
Honey bee

Honestly I’m not a fan. The doctors there that I worked with were not competent. They just seem to want to throw lots of tests and drugs at you. 

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