Post # 1
My boyfriend just started looking at rings after being together 8 years and in our small town we only have a handful of jewelers. I was wondering what everyone’s experiences have been with Kay Jewelers, Samuel’s and Daniel Jewelers.
About Kay I’ve heard mixed reviews. Is it really as horrible as I’ve heard about ring repairs being a problem? Are the rings worth it?
I would love to hear your experiences with them good and bad, repairs, buying rings with them, exchanges, warranty and customer service. Anything you can give me or my bf or experiences would be great.
Additionally, any jeweler recommendations would be awesome. Thanks ladies! 😀
Post # 2
My ring is from Kay’s.
It’s not a diamond (I don’t know if that matters). He knew I didn’t want a diamond and thought that amethyst was my favorite stone so he went in to Kay’s looking for an amethyst ring. They told him that their gemologist was coming in the next day so he came back and looked through about 30 amethysts until he found mine. Then the jeweler worked with him picking a setting. He knew I have larger hands than most so he ordered a size 8 (only .5 a size too big) and chose a wide set tapered band to not look too dainty. There was about a two day turn around.
He got the credit card to finance it but paid half down immediately and then paid the rest the next month.
So far I haven’t needed any repairs. Although, I have brought it in to be cleaned three times and they are always so nice and happy to help. They were also really excited to meet me as they helped my Fiance surprise me 🙂
That being said, there are countless reputable jewlers online, from independent jewlers on Etsy or just their website to mostly online companies like Blue Nile or Brilliant Earth.
Congrats on your engagement, from a fellow 8 year girlfriend before a proposal 😉
Post # 3
- Wedding: September 2005 - A Castle
I went to Kay to see about resetting my diamond. They quoted the setting alone at $3400. A similar Ritani setting was $1700. Same thing on James Allen. Kay’s markup is huge for subpar products and their diamonds are often cruddy, IMO. I wouldn’t buy an engagement ring there.
Post # 4
For engagement rings/diamonds, I would not personally. There have been way to many stories of shoddy settings and losing diamonds on top of the insane mark up. They have also been on the news recently for being accused of stealing others diamonds and replacing them with less quality stones. Online/ or an independent jeweler is your best bet for a quality certified stone and price. Just my opinon.
Bluenile, Jamesallen, Ritani, Adiamor, Brilliant Earth are all great places to start if you decide to search online!
Post # 5
I would not recommend Kay for engagment rings/wedding bands. My sister has had to have her ring replaced 3 times because the stone has fallen out due to them not fixing it correctly.
Post # 6
I would go to a place where you can pick the stone and have the setting fit the stone picked. I went to a jeweler that sold GIA stones and my fiance appreciated sitting and picking a stone that fell in his budget.
Post # 7
Look at Kay Jewelers FB page and read all about them. Jared and Zales are sister companies. They have FB pages as well. I would never purchase anything from Kay Jewelers – especially not an engagement or wedding ring. Kay Jewelers was involved in a scandal where they were switching out people’s quality diamonds for low quality diamonds – sometimes not even diamonds. Shop local and you’ll be glad you did. Those three stores all have terrible reputations and I don’t trust the quality of their merchandise or their customer service. I have a local jeweler I trust who does all work on site. Great customer service. Please don’t make the mistake of making an important purchase there. Check them out – horrible!
Post # 8
Mall jewelry stores (I’m in Canada – we have Charms, Peoples, etc) tend to use low quality diamonds in their rings. If you’re on a budget, don’t know a lot about diamonds (or don’t care), and you’re buying a smaller stone (larger stones show flaws easier), then these stores are ok. Be sure you love the look of the stone – that it is really sparkly (don’t trust the store lights – ask to take the stone into daylight), and has no black spots. At charms and people’s most rings were in I1-I2 range – but some at peoples were I3 – which I thought was an industrial grade. They called them their ‘economical line’
if you’re buying a good sized diamond (over 1/2 carat), then I’d suggest buying the diamond separate and having it set in the ring of your choice. That’s what I did – it was great to have an option of the diamond you want – and not just have to settle for a pre-set ring. There are tons of places online you can buy your stone and choose your setting – and even the chain stores have specials where you can come in and choose your own diamonds – I would ask about that if you want to go with a local chain store.
Post # 9
I would advise against mall jewelry stores. In my experience the quality of their diamonds is very poor. Now I only purchase my diamonds from James Allen, I highly recommend them. Congrats and best of luck! 🙂
Post # 10
- Wedding: December 2017 - Lake Louise Canada
I would repeat what other bees have said. Mall chains have huge overhead costs so they have to jack up prices. They rarely GIA grade their stones so they can tell you whatever they want about the quality, essentially charge whatever they want. Online GIA diamonds with settings made custom to your chosen stone are now super common, safe and often cheaper than the poor quality local ones. The price and service Fiance got with my Ritani was exceptional. They partner with a local jeweler here so he didnt pay to have it shipped to Canada (import duty would have been $$$$$) and was able to pick a stone and ring online, discuss the stone over the phone with Ritani, and view it in the store here before paying. No risk really.
Post # 11
my ring is from samuel’s and i wouldn’t recommend them. it just seems like the right hand doesn’t know what the left hand is doing with that company. one person would say one thing and then down the line someone else would say something completely different. one example: we were told that the cost of soldering was included in the purchase price, but when we went it came time solder my rings, we had to pay extra. when it came time to renew the warranty it was a huge hassle. the salespeople there were also very pushy and rude. they originally quoted us about $5,000 for my set, but i talked them down to like $2900, including my husband’s wedding band.
Post # 12
Stores like Kay’s charge mucho $$$ for preset rings with crappy diamonds. Please do your research before purchasing. Kay’s was one of the first places my Fiance and I went when we first started looking and I am so glad that we did not make an impulse decision/purchase. We instead went home and took the time to do a lot of research. One thing we learned is that chain jewelry stores (most of which are operated under the same parent company) are probably the worst place to buy a diamond engagement ring in terms of what you get for your money. Sure, they may offer good warranties, but STILL not worth it in my opinion. Take some time to learn about the 4 C’s (assuming you plan on purchasing a diamond) and then go back and look at the specs oF the stones that stores like Kay’s offer. I guarantee you won’t be impressed. If you live in a small town (or even if you didn’t) I highly recommend that you consider purchasing online. Just check out James Allen, Brilliant Earth, and Blue Nile and compare the prices and quality of their certified diamonds to those of the chain jewelry stores. I would never step foot in a chain jewelry store again knowing what I know now.
Post # 13
Left side is what Kay’s made for us, right side is what Adiamor made, which is exactly how I wanted it. Kay’s asked for $2,400 for the setting, without side diamonds and in 14k, Adiamor asked $1,600 in 18k and made it perfectly! You can see a huge difference with the quality and how it was made. They wouldn’t take the ring back at first, so we called corporate and returned the ring to a different Kay’s.
Post # 14
Here’s close up of Adiamor vs. Kay’s.
Post # 15
Adiamor did a marvelous job. Gorgeous ring!