- 6 years ago
- Wedding: June 2012
Recently I found a dress I loved and as weddings are so expensive, thought I would save some money on the dress by buying from Tidebuy. The dress wasnt the be all and end all of the day so I didnt mind it was cheap. They looked like a good site and reviews were ok.
After waiting for a long time, it finally arrived, I went to the gym to try it on in the rooms with mirrors everywhere. On getting the dress out of the tiny bag it came in, I could see all the sequins (cheap silver sequins) were hanging off their threads, there were threads hanging off everywhere and some of the parts of the dress were not even sown all the way across! They had tacked the sequins on with inch long loose threads which would catch on everything.
This wasnt even the worst thing! I paid the extra $20 to have the dress made to my size. I couldnt even get the dress over my hips. They had made it 4 inches too small for me!?!?!?! How was this even possible?
Now any other company would let your send it back for a refund or replacement.. not this one!
I did everything they kept asking in their terms of refund. I sent loads of photos and even videos of the dress not fitting, then sent more when they asked for more. I showed the measurements of my hips and the measurement of the dress. Then they ignored me.
I opened a dispute in Paypal to help. They eventually offered me a fraction of the price- I paid $295.18 and they offered $120?!?! Why should i have to loose money for their mistakes! It was awful. I have been fighting for weeks and emailing everyday. Im so upset, have cryed so much and been furious!
They wont refund me and keep taking ages to reply. Paypal stopped the claim as they sided with the company? This is crazy to me! They wont protect their customers after all! I now am in a dispute with paypal asking why they didnt help, but they wont reply now. I have threatened to take this to the media, and I will after the awful way I have been dealt with. How many people can they and have they done this to? DO NOT DEAL WITH THEM!
I have felt helpless and the whole experience has left me very depressed. My wedding was meant to be exciting! I still continue to fight this and will post everywhere I can to warn others from going through this upsetting experience. I now have 3 months to find another dress at a greater cost 🙁