(Closed) Tiffany Ring Upset!

posted 6 years ago in Rings
  • poll: Should I take this matter up with corporate?
    Yes : (121 votes)
    95 %
    No : (6 votes)
    5 %
  • Post # 3
    Member
    790 posts
    Busy bee
    • Wedding: February 2014

    Yes. This is Tiffanys, you pay more money for the name and they should live up to that. Im sorry thats BS they did that without telling you..

    Post # 4
    Member
    5958 posts
    Bee Keeper
    • Wedding: April 2018

    The setting might have had a few problems with loosening up and in an effort to save people the enormous problem of losing a diamond they discontinued the problem head for a sturdier one.   Jewelry design is trial and error, and while I understand why your upset, losing a diamond is so much worse.  Give them a chance and see how it looks after they’ve worked on it for you, if you are still unhappy try finding a new setting?  

    I knocked my diamond clean out of the setting once, the jeweler battened down the hatches on that thing, and while I noticed it right away, the fact is no one else will.

    Post # 5
    Member
    1416 posts
    Bumble bee
    • Wedding: January 2013

    I agree with Nona99…while I said that you should complain to corporate, because they really shouldn’t have changed anything without notifying you first so a complaint should be formally lodged, I do think you’re better off with the new setting, they obviously changed it for a reason and your diamond is probably safer now!

    Post # 6
    Member
    1041 posts
    Bumble bee
    • Wedding: June 2014

    See how you feel about the filed down setting and if you and your Fi are still not happy, then call corporate, find out why they discontinued that setting (was it because it made the stone loose? – if so, then maybe it’s best you don’t go with that after all) and ask them if you can pick an alternative setting. But I guess the bottom line is that if you still don’t get what your Fiance paid for and picked for you, you shouldn’t be forced to go with it. Good luck!

    Post # 7
    Member
    5958 posts
    Bee Keeper
    • Wedding: April 2018

    I’m not so sure a complaint is in order, the ring was sent to NY, they looked at the head, saw a problem with it and replaced it….asking her permission would be like asking a drowning victim if you can rescue him, it’s just got to be done  however, she has every reason to be displeased with the aesthetic result of this structural overhaul, but having been a happy customer myself for years, I cannot imagine anything less than perfect Tiffany’s service.  

    Post # 8
    Member
    4951 posts
    Honey bee
    • Wedding: July 2012

    They should have informed you of the fact that they wouldn’t be able to use your original setting. I’d be pissed.

    Post # 9
    Member
    3402 posts
    Sugar bee
    • Wedding: July 2013

    I think it so completey inappropriate for them to make any changes that you didn’t explicitely ask for. Now, if your original setting was problematic and known to become loose, it was their responsibility to inform you of that and let you make your own decision (even if that meant that they wouldn’t work on it). It is absolutely unacceptable to make design or entire setting changes(!) without informing the consumer, and if I were you I would demand some serious remifications on their part for their unprofessional actions.

     

    I would be livid.  

    Post # 10
    Member
    3402 posts
    Sugar bee
    • Wedding: July 2013

    @Nona99:  Can’t disagree more! What Tiffany deems a bad head on a ring might very well be something that another, more talented bench could fix without replacing the entire setting. If my setting was problematic, I would be unbelievably upset if a jeweler took it into their own hands to fix without informing me first. Super unprofessional.  

    Post # 11
    Member
    2778 posts
    Sugar bee
    • Wedding: July 2013

    While I agree that the setting you currently have is probably sturdier, it is wrong that they just changed it without notifying you.  I would have offered to get you a comparable setting sturdy setting that was close to what you wanted.  It’s a little harder to do because they have to send it to New York but its just nuts they handed it back to you and didn’t do anything or notify you until you said something.

    Do you have a contract or a warranty?  If so what does it say?  I say see if you like the filed down one if not call corporate and try to resolve the issue.  You paid for something that you no longer have.  And lost the sentimental value of the first.  I would be pissed about that alone.

    Post # 12
    Member
    7902 posts
    Bumble Beekeeper
    • Wedding: March 2012 - Pelican Grand Beach Resort

    I’m with @Nona99:.

    They managed their responsibility to protect the integrity of your stone. When you picked up ther ing, someone should’ve informed you immediately about what was done, but other than that, I don’t think there is anything wrong with what they did. If you are unhappy with the ring when it comes back, demand that you can choose an entirely new ring at the same value of your original purchase. Why would you want them to have put your stone back in a faulty setting?

    Post # 13
    Member
    483 posts
    Helper bee

    If it’s sturdier or not just because that’s there “new style” doesn’t mean they can change anything without you knowing and im sure the prongs were not that problematic considering they sold millions of rings with those settings so I feel it’s just a matter of trying to change there style to fit with their brand which with big company’s like that over all appearance of their jewelry as a whole is what matters not an individuals needs .. If the stone was just loose and  a prong was not extremely bent or broken off there’s no reason to switch out the old head for the new one they are now currently useing and if they really didn’t have any more heads of the same setting as yours that’s there responsibility to get the correct one or explain the situation  and besides my v shaped prongs came loose within weeks and i went to a local jeweler to tighten it quick and he told me to keep an eye on them because they loosen easily .. If that’s true or not I still don’t think any prong type setting is going to be safer than any other prong type / basket setting because with the right knock or catch on clothing they all have the possibitly to come loose .. A proper bezel setting will give the most protection  but that’s besides the point 

     

    Dont let there ego ruin the ring you loved complain till you get your way

    Post # 14
    Member
    96 posts
    Worker bee

    @mrsSonthebeach:  I definitely agree about asking to pick out an entirely new ring. I understand why Tiffany’s should refuse to give back a bad setting, but DixieJ shouldn’t have to live with a ring she doesn’t like just because they sold her a faulty one in the first place.

    Post # 15
    Member
    1868 posts
    Buzzing bee
    • Wedding: March 2014

    They shouldn’t have changed it without telling you! I would be pissed, regardless of the reason why. They should have informed you, explained why they want to change the setting, and then it is your decision what you want to do. Period. You don’t just make a huge change to someone’s ring. 

    Post # 16
    Member
    865 posts
    Busy bee

    Show them the pictures of the setting in the paperwork they give you with when you dropped off the ring.  I just dropped off a piece of jewelry for service and the paperwork they gave me includes extensive photos before it was shipped out for repair. Thank god they catalog everything and provide the customer with pictures of the piece when you drop it off for service so they should be able to make it right. I think they should have notified you prior to changing anything and given you the choice. Best wishes!

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