Post # 1
Last summer, i got a bunch of quotes from caterers, and picked a company and had a meeting with the rep. She forgot to tell the kitchen that we needed a tasting, but since I still had two years to go until my wedding, we decided it could wait until the next summer. Well, a year went by, and she left the company. I booked a tasting with the new rep. The day before the tasting I got a voicemail telling me they had changed the time. I called but could not get ahold of her, so I changed my scheduled and arrived at the time specified in her voicemail. When I arrived, she hadn’t any idea who I was, but eventually they found our tasting in the kitchens.
Now, here’s the kicker. After the tasting, despite her disorganization, I emailed to ask how I could put down a deposit and sign a contract, as well as a few small questions (Is there real butter? Can we put some salad to the side without dressing for my bridesmaid who’s allergic to everything?) and she didn’t get back to me. A week and a half later, I emailed to ensure that she had gotten my message. Yes, she did, but she’d answer it later, she responded. Fine. But we’re now two and a half weeks out from the original email. I’m sick of waiting.
Oh, also – this company doesn’t do contracts, I found out from the receptionist. They do final confirmations that no one signs. This makes me a little nervous.
So, bees, the question is – ditch the caterer? Or wait it out?
Post # 3
There’s no way I’d do business with any company or individual who doesn’t create contracts. I’d run. Now. Given your wedding date, you still have plenty of time to find another, more professional caterer.
Post # 4
Get someone new…. that is a mess. This will only make you want to pull out your hair when it gets closer. Our original reception site..well, the one we tried to get first, did something almost exact to this and we ran for the hills…. best decision we ever made. It is going to blow your mind when you go to a new place and they email you back within 20 hours…..You will be in heaven 😀
Post # 5
I’m such an impatient person so I know I wouldn’t be waiting. It drives me nuts that it usually takes 3-4 days to hear back from my caterer, there’s no way I could wait 2 weeks. And yeah I would be really nervous about hiring someone without a contract for something so important. Unless there is something extremely special about this company, I would probably look elsewhere.
Post # 6
- Wedding: September 2011 - Bent Creek Winery (Livermore, California); Reception: Family Residence (San Ramon, California)
Ditch them! My Fiance and I had to find new caters a month before our wedding because we couldn’t get our original caterers to return any of our calls or emails. No one needs stress like that, especially when you’ll probably be wondering if they’ll even show up to your event with food. You still have plenty of time to find someone new, so I’d save yourself the stress and cut your losses.
Post # 7
The words “no contract” worry me. I mean, what happens if something goes wrong? What document is supposed to be the arbiter of what both parties expected?
I say dump them.
Post # 8
no contract, no deal. A contract protects you, as well as them. If you should pay them a deposit, or any amount, and they go out of business, without a contract you have no legal recourse. Really, go check out other vendors, IF they do get back to you, tell them straight out that are going with someone else because you did not find them professional. There are many caterers out there who would be grateful for the business and treat you with the professional respect you deserve.
Post # 9
I agree with all the PPs! Ditch her. You have time to find another more organized and responsible caterer who provides a contract!
Post # 10
Thank you for this! I think that’s what I need to do. *sigh* Back to starting from scratch.