Post # 1
How many chances do you give a vendor to call back/arrange details with you? So far with my planning, the vendors we have decided to go with are the ones that email us back within a day or two or have called us back in that same time frame. I like responsive people…I mean, I know things happen, but I feel much more comfortable booking people that seem to really want our business and respond within a normal amount of time.
About a week ago, an officiant that said she was going to call me to discuss details never did. She also has not emailed me back. It’s almost as if she went MIA…and in the beginning she was very responsive. I don’t feel like chasing her, especially when other officiants are calling and responding to our emails, as well.
So I am wondering, how many chances did you give?
Post # 3
If the vendor is someone I can easily replace, I move on within 48 hours. If the vendor is someone that I really want, I’m a bit more lenient.
Post # 4
It depends on how badly I want to book with that particular vendor. When they say they’re going to follow up and don’t, I usually reach out one last time and ask them to respond. If they STILL don’t respond after 2-3 days I move on.
Post # 5
I think if a vendor wants your business, they should be responsive. I say move on if you’re early in the process. If they don’t care now, they are not going to suddenly more responsive just because you’ve put a deposit down. Some vendors might be great at what they do but poor at “doing business-y things,” and unfortunately, that weighs against them. Most vendors are “replaceable.”
Post # 6
I do PR for a living which involves a lot of event planning & working with vendors. If I don’t hear back from someone and I want to use their venue or utilize their service, I am usually proactive and will reach out until I get what I need. Some places don’t employ booking/events people full time, so they are not actually there to answer emails all the time OR sometimes a position like this is held by multiple people. I don’t know, I’m also based in NYC, so people tend to be REALLY busy. I don’t take a lack of responsiveness personally, JUST keep at it or move on!
Post # 7
I don’t have a hard & fast rule, but for the most part I assume that as a potential customer I am getting their absolute best service before I sign a contract, so not to expect better after.
However, our venue is one of those places ddavila2001 mentions above that don’t have a full time event coordinator so I knew from the start that I would have to spend a bit more time following up with them.
However I switched bakeries after the first one pulled some shenanigans. So it totally depends.