(Closed) To keep or send back?

posted 6 years ago in Shoes
Post # 3
Member
5428 posts
Bee Keeper

I would show them the scuff and the cut ones, and ask for a discount. Tell them you can’t be sure the next one they send will be any better, since the first two were not.

Post # 4
Member
356 posts
Helper bee

I agree with RoxanneV, contact and let them know about the scuff and ask for a portion of your cost to be refunded. Good luck!

Post # 5
Member
460 posts
Helper bee
  • Wedding: October 2012

I would contact them.

Are your shoes gray? I looked on BHLDN and couldn’t find them.

Post # 6
Member
5371 posts
Bee Keeper
  • Wedding: June 2014 - Ontario, Canada ♥ EDD- April 2016

@Bride2BeeVA28:  http://www.bhldn.com/shop_shoes-accessories_shoes/bow-topped-slingbacks

I believe those are the shoes (:

OP: I would definitely contact them! I’ve had problems like this with other companies and they were more than willing to give me a huge discount (: If I was paying $310 for a pair of shoes I would want them to be perfect and definitely wouldn’t let it go.

Post # 7
Member
388 posts
Helper bee
  • Wedding: May 2012

At first I thought “nobody would ever notice that but her!”  but then I looked at the price of the shoe.  I would be expecting perfection for that price too!  Definitely contact them!  What on earth are they doing to these pricy shoes before shipping them?!?!  Dropping them on the floor?

Post # 8
Member
1761 posts
Buzzing bee

I would at least demand a discount. If they have decent customer service, they should give you one no problem. Otherwise, I would return them and look elsewhere.

Post # 9
Hostess
23602 posts
Honey Beekeeper
  • Wedding: September 2011

Oh man, I’m saddened to hear that quality control is an issue with bhldn, especially with what they charge!  I have been admiring those shoes that you bought for a long time!

I would definitely demand a discount!

Post # 11
Member
101 posts
Blushing bee

10% discount?

Oh wow. Hate for them to actually compensate for their issue.

Honestly, with handmade items being the exception, I expect all my new things to be in perfect condition when I buy them. That’s kind of the point of buying things that haven’t been worn, there shouldn’t be any wear and tear. Lol

I always return/exchange things with blemishes since I know I’m going to dent or knick said I need to start with a clean slate!

Post # 12
Member
341 posts
Helper bee
  • Wedding: October 2011

I would totally send them back!  Do you have to pay shipping to return them?  If so, definitely try to get that money back.  You shouldn’t have to pay to return damaged items.

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