Post # 17
What about trying mediation or arbitration? Make the threat of a lawsuit and let him know if he does not start responding in a timely manner that you will be sure to write a bad review about him on every single website you can find.
Post # 18
Unfortunately, you need to look at your contact you signed. Courts go strictly by documents and not as much by he said/she said. I know its frustrating what you’re going through but you have to look at what was signed and agreed upon and then weigh out the time/money/ the potential to lose your case. I’m not saying you are in the wrong as the caterer failed to deliver on many aspects. Good luck!
Post # 19
My contract outlines 1 bartender for 5 hours, 2 servers to serve food, 2 waiters to serve water and clear tables.
The caterer initally tried to blame me and say that I had over 180 people there….16 tables x 10 people per table, and people standing. This is completely false! I had 17 tables, but the tables only hold 8. Everyone had a seat and a few people didn’t show up. The caterer later admitted that he spoke to his staff again and that I was under my count.
Post # 20
Instead of sueing, and before writing bad reviews, I’d try telling him just what you think of his service. Then tell him that you’re giving him one chance to make it better by offering a partial refund. Suggest all the bad publicity you’ll cause, and maybe even hint at sueing, and see if he coughs anything up. Your major points, from what I can see, are not having the proper amount of food (no matter what else he says, I’d say he owes you the price of 10 servings back), the pork in the rice (not providing what was agreed upon, again), and the bartender being inexperienced. The servers not doing their job would be hard to argue unless you were actively watching them all night.
Ugh, that pork in the rice thing makes me the maddest. It’s like, you expect to get food that’s free of dog crap. If they added dog crap on accident, then picked it out, would it be ok? NO! That’s how big of an adversion some people have towards pork.
Post # 21
Not sure which state you live in but in CA if you sue in small claims your cost to sue is roughly about $170-190 (court filing fees and process server fees). There are no attorney fees as you will have to represent yourself in small claims (no attorneys in small claims allowed).
With that said, your damages (what you may be awarded assuming the judge finds they breached their contract with you) would be the 10 meals which they did not provide. There would be no damages for anything else because technically the service in which you contracted for was provided to you just provided to you poorly.
Assuming the above is true, your potential award is not worth the filing fees and time taken off from work to present your case at small claims.
What I would suggest is write a letter to the vendor, explain to them your concerns and at most demand for a refund for the cost for the 10 meals as thats what you would be likely to be awarded from the court.
Hope that helps with your decision and good luck to you.
Post # 22
If he doesn’t offer a refund, at least partial, I would go to your lawyer and have him write a letter to try to push it in the right direction. If not, check into court fees for small claim. Caterers, especially for weddings, are typically not cheap and I’m willing to bet that unless you paid a very small amount for it, assuming the judge ruled in your favor, you’d get at least some of your money back.
Post # 23
Whoa… Sue? If your contract states certain things, just bring it to them and ask for a deduction. Suing seems like huge overkill for the situation. Things like this go wrong all the time. If you feel so strongly, take your contract stating terms and ask for some money back. Otherwise, I’m sure most of your guests has a good time anyways and forget it.
Sorry, but it seems picky. Shit happens. Suing is outrageous.
Post # 24
suing someone costs a LOT of money, most likely more money than you even paid them for the catering.
i understand you are frustrated, but i would try and look for some alternatives. suing is messy and takes forever, you don’t want to deal with that!
i do think that the picking pork out of the rice thing is pretty insane. but i don’t know if you could sue someone for it.
Post # 25
Thank you all for your 2 cents.
I’ve tried speaking with the caterer multiple times. He simply is not accepting responsiblity. I’m going to ask a lawyer friend to write a letter and see if that gets us anywhere.
Post # 26
If you have a written contract of the services the caterer said they were going to, like an email and all their targets were missed, then I would definately start out writing a letter of formal complaint.
Give them 2 weeks to respond. If no reply or they will not accept fault, consider taking it further (aka sueing)
The service they provided you with was appalling. I understand late food and a few tiny blips, but picking out pork out of the rice then saying it is vegetarian?
No way – don’t stand for it! This was your most important day, and they let you and your guests down!
Post # 27
For me? I probably woudn’t bother. The more I focus on it and have to deal with it, I’d probably start to get more and more annoyed and be afraid that general feeling would just make me feel worse about the wedding. You said the wedding turned out GREAT. Take the great day and just move on with married life. Unfortunately there’s no do-over or lesson learned for next time unless you ever need a caterer again, but I just dont see how dragging it out or getting him to admit fault, is going to change anything. ARe you looking for a partial refund??
Post # 28
I completely forgot to add that the caterer charged my credit card $300 while I was on my honeymoon. $122 was the balance that I owed and he charged me $180 because his delivery drivers had to come back the same night to pick up HIS equipment. The venue wouldn’t let him leave them over night, so somehow he decided I should pay the cost.
Post # 29
your uncle bartended? assuming your uncle isn’t licensed, that’s actually a huge no-no. it’s not allowed and that bartender could lose his license and be fined – in my state anyway it’s the bartender’s responsibility to make sure that no one else is serving drinks at any venue that a person is paying to use. not sure if your uncle would get in trouble but if not, that’s something you could also use as a pointy stick if he doesn’t offer compensation.
Post # 30
@NeileeB:share the name of company, please-
Post # 31
This isn’t out of the ordinary though. As an event planner, if a client has to have things out of the room before the next day, it is your responsibility to make sure they are out. I have worked with numerous rental companies who charged “after hours fees” to pick up items after the reception.
He obviously should have told you though! Not cool to just charge you. That’s shady, for sure.