Post # 1
I’m asking this because I’m trying to plan my destination wedding and I cannot understand the lack of responsiveness from many vendors.
First – Some of you require that we fill out the contact form on your websites…but you NEVER respond.
Second – Some of you do respond back with an email or phone call saying that you DO have availability for the chosen date….you say that you will send a contract, however you NEVER send it and STOP answering email.
Third – If for any reason that you DO NOT want to perform a service for a Bee after you’ve already told her that you are available, why not just tell her that you don’t want to work for her instead of leaving her hanging?
This is my first wedding and I’m truly disappointed with the level (lack of) of customer service in this industry. I didn’t expect this…this is a lady’s most IMPORTANT day and all it takes is COMMUNICATION.
Has anyone else experienced anything like this???
Post # 3
I had this same problem when I began the planning process. I thought I found my dream venue, and it took 3 weeks of emails and phone calls just to schedule a tour! Then after that we tried more emails and phone calls to give a deposit and could never get a response. Finally after 3 weeks of trying desperately to GIVE THEM MONEY, I decided trusting them with my wedding was a terrible idea. I sent the event coordinator an email blasting her professionalism and told her if she couldn’t treat EVERY bride like a BRIDE then she was in the wrong profession. I copied her boss too.
She responded to that email right away surprise, surprise and she could not understand why I was upset. Really?!?!?!
Customer service just doesn’t exsist anymore….
Post # 4
If you’re working with a hotel, that might explain why they’re so unresponsive. They are event planners also planning things like conventions, not people that are passionate or have an expertise in weddings so they treat it as just something to set up for profit, not something they have a personal investment in. Conventions and sales meetings bring in more revenue and last for multiple days and have the possibility for return business, so they’ll always come first. It took me a month to hear back from one of my vendors and I still have not heard from her. i took that as blatant disrespect and took my business elsewhere.
If you’re not dealing with a hotel, they’re just flat out incompetent (unless you’re trying to communicate in the Caribbean or South America who often live on beach time which means they work slow). If they’re this unresponsive now, I wouldn’t trust them with your day. It means they don’t put you as a priority and it will show.
Post # 5
I’m not even dealing with hotels….I’m speaking of wedding photographers, reception venues, etc.
I just don’t understand it. Then there are the vendors on weddingbee selling decor, etc. that seem so shady…not sure if I should even deal with them!
Post # 7
I had this happen with a floral designer my venue highly recommended. I met with him at his studio, which was 1.5 hours from my house, and he did not send the proposal he promised. I called to ask about it, and he told me he was a bit behind but he’d send it. He didn’t. I called him at least once more, but I never received the proposal. I finally mentioned something to my coordinator at the venue. She later called to say she told him he had never gotten back to me and that he looked a little embarrassed and told her he’d get back to me. He never did.
I ended up hiring another floral events’ designer instead, and she was fabulous!
Post # 8
@jazzybee: People know that the wedding business is a money making machine and think they can pry on brides who are young and so full of emotions and get away with it so they don’t treat them like they would a business client. My opinion, fire them and get someone who understands they’re running a business and wants to stay in business.