(Closed) Told exams were free, then charged, twice!

posted 7 years ago in Wellness
Post # 3
Member
3572 posts
Sugar bee
  • Wedding: September 2011

So what happened?  Did you argue with them?  Did you just pay it?  That sucks.

Post # 4
Member
7291 posts
Busy Beekeeper
  • Wedding: October 2011

Hmm….is there anyone of hire management you can take it up with? Kind of seems odd that you asked , and they said no, then charged.

Was it a different kind of fee- like an office viist type deal. What exactly did they charge for?

Post # 5
Member
1927 posts
Buzzing bee

@canthugallcats:  I would absolutely argue this.  Just because they are the doctors office you don’t just have to do what they say.  If you went to a restaurant and tried to order a meal that was on the menu for $5 and then they tried to charge you $50 would you pay it?  Heck no.  I would refuse to pay it and find a new eye doctor stat.

Post # 6
Member
192 posts
Blushing bee
  • Wedding: April 2012

My doctors office did the same thing while I was getting the HPV shot (3 rounds). They charged me a co-pay for every visit, but my insurance company caught it and demanded the doctors office refund me and that when I paid for the first visit I paid for the other 2. So I got the money back.

I would ask to see what their policys are in writing for follow up appointments and if the eye doctor owns his own practice I would talk to him again and let him know that you were charged for both visits. I could understand the first, but not the follow up. If he doesn’t then I would look for whomever does and request a refund. 

The people at the “billing” desk may not be looking at what you are in for, and know that the appointments are x amount of money and are just in the habit of charging. (This doesn’t make it right, but that is what happened to me).

Post # 8
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

I think doctors nowadays are kind of shady. They always want you to come into the office, no matter how small your issue. Then there’s always a follow up visit that you have to pay for again.

Post # 9
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

Oh and my oral surgeon was a total crook. They didn’t mention a thing about me paying a cent for my wisdom teeth surgery until after I had been operated on and drugged up. As I was leaving they demanded $400 that would be ‘sent back to me’ once they were reimbursed by my insurance company. Well you can guess what happened. I followed up every day for 3 months and they stopped answering the phone once they memorized my number. They kept claiming they still hadn’t been reimbursed by my insurance, but I knew they had been. But both the dr. and my insurance company kept pointing the finger at each other, and I can’t afford to hire a lawyer so I eventually just gave up.

Post # 12
Member
178 posts
Blushing bee

@canthugallcats: I worked for an eye doctor, and for us we charged for the first visit but the follow-up was generally free.  If one receptionist told you one thing, and another receptionist told you another (and you can’t work it out with them directly), I would call and ask that the eye dr to call you and talk to them directly, or wait until the doctor has a free moment and talk to them in the office in person.  Tell them what you were quoted, and see if they’ll work with you, because they are in charge and need to know if their receptionist is wrongfully charging people.

We’ve had people do that with one of our opticians.  She had a stroke a few years ago, and still works well, but sometimes if she has to learn something new or think quickly she becomes extremely stressed because her brain can no longer handle certain situations and comes across as rude and abrasive to patients.  Since it is her personal problem we try to keep it private unless a patient becomes insulted by her behavior and we have to explain.  There may be something like that going on or the receptionist could need be evaluated by the eye doctor concerning her ability to work politely with patients.

Post # 13
Member
1235 posts
Bumble bee
  • Wedding: July 2012

Regarding the comment about Dr’s telling you to come in when you call..this is standard practice now because SO many people are sue happy. Lets say you were having a pain in your leg, they told you keep an eye on it, and then it turns out you had DVT, you may sue them for negligence. I work in the veterinary field and its the same way, many new grads are TAUGHT the CYA (cover your ass) method above anything else. Which ultimately translates into “come in if youre concerned”. 

Post # 14
Member
178 posts
Blushing bee

@moderndaisy: I understand how you feel, but please try to remember, doctors usually need to physically look at you to know whats wrong.  A red eye can literally be caused by about 20 different things, its UNBELIEVEABLE!! (this is what I’m going to school for)  Until you actually physically look at it and sometimes until you test it, a doctor can’t prescribe anything because it will make it worse if they guess wrong (which over the phone that’s all it would be, a guess).  My eye dr always says “I can’t diagnose over the phone” which means you have to go in for every little thing, because if they guess wrong, and you get worse, they’d get sued. 

As for the oral surgeon, that was extremely bad practice and against ethical policy.  Maybe you can get in contact with his state board license committee and ask them to investigate?  If his business essentially stole money from you, they should be required to do something and maybe revoke his license.  That or they may have some helpful suggestions.

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