Okay, so I guess i’m about to rant a little but maybe someone could give me some advice:
Here is what they said when I asked to see a full wedding:
we have a policy that they do not give out entire weddings to view. They feel that your wedding should be personal and private to you and you can share it with whomever you choose, so I cannot give out entire weddings. They have a variety of pictures displayed on the website gallery for clients to view. You can let me know what you would like to do.
then when i further explained my worries they said:
We more than understand and have had other wedding coordinators suggest the same thing. We just personally don’t do that as I have already explained. We also share our Wedding Wire Reviews and have received the Brides Choice Award for the past 2 years 2012 and 2103. You can let me know what you choose to do.
What should I do?
I’m feeling a little frustrated overall with their communication: They kept suggesting that I make an appointment to meet the owners or sign an electronic contract, when I asked to set up an appointment with the owners(although after several inquiries they kept ignoring my questions about what the appointment would be about) they said that they wanted to meet at a Panera bread almost an hour and a half from where I live (it’s an hour to nashville for me and they’re half an hour-forty five minutes on the other side). I felt a little uncomfortable that they didn’t have an office or did not consider meeting me in Nashville (even though they describe themselves as Nashville photography/videography).
After letting them know I did not feel comfortable with meeting at the Panera Bread and that I’d have to think about it, I sent an email asking about seeing a full wedding and did not recieve a reponse in a week+. I sent another email an promptly recieved the reponse from above.
I hate feeling uncomfortable with my potential vendors and really do not know what to do. I like what I’ve seen on their website and it’s great that they have such good reviews but I am feeling really uncomfortable with 1. the pressure to book (electronically or otherwise), 2. their lack of flexibility or professionalism in terms of setting up an appointment (it may be common for photographers to not have an office but it makes me feel uncomfortable as many of the other photographers I have looked at have, so i dont know!) 3. the lack of communication in terms of not responding to my emails, ignoring my questions, and just not being very considerate about my discomfort in booking a vendor that will be hard for me to meet, doesn’t have a blog, and won’t offer a complete look at what their weddings will turn out like; along with the fact that they’re seemingly unrealistically affordable.
Additionally, I inquired about the lighting/dj services they offer and they referred me to their “guy” for that Rick Ryan who also had a ton of really great reviews on weddingwire. He sent me an email which sounded a lot like he did not think that he could offer me the services I was looking for. I responded eleborating on what I was looking for to ask if he could do it and he just did not respond. I was very frustrated at this and was kind of put off by the fact that someone who was reviewed so well could have such a negative attitude about offering what I wanted and then just not respond to my inquiries. I later found out he had gotten booked for my date anyway which may have been why he didn’t even bother responding but it was extremely frustrating and unprofessional in my opinion. This made me feel even more uncomfortable with the company as a whole. Am i overreacting? Is it normal to feel this sort of frustration with vendors (even before you book them haha).
I wouldn’t want to lose a great vendor if I am just overreacting and all these things i’m experiencing are normal anyway.