Post # 1
Bees…I need you to censor the following email for me. Our caterers are total nutbars, but we had to go with them to go with the venue we did (we didn’t know about these issues before we booked them!). I sent an email THREE WEEKS ago regarding our menu, and I STILL do not have a reply. Fiance called last week and the guy that we have been dealing with stated he has “been busy with other events”. So I’m sending the following to his superisor. Let me know if it’s okay…I want him to know I’m not impressed, but I don’t want to say anything that will make them give us crap food for our wedding.
Dear Supervisor Caterer
I am sending this email to you, because we have been having troubles communicating with Nutbar Caterer. I sent an email three weeks ago regarding our menu choices, and have yet to hear back from him. Upon calling him last week to ensure he had received the email, Nutbar Caterer said he has been too busy with other events to look into what I had mentioned in the email. While I understand and respect that you have many other events and clients to respond to, any other venders we are dealing with will respond to emails or calls within two days, regardless of how many other clients they have. Due to unforeseen circumstances, I may not be living in (this town) in the month before the wedding, so I would like to have everything sorted before I leave.
Thank you for your time.
Post # 3
I think that sounds very appropriate.
Post # 4
Looks good, but make sure you correct the spelling of vendors.
Post # 5
I don’t think it is rude. You emailed and you called. Your wedding is less than two months away. You need your caterer to get back to you within a reasonable time frame. No vendor should ever say they are too busy with another event. He could have simply asked to call you back at a more conveinent time.
Post # 6
Um, yes. Send it.
Consider adding a line about how if Nutbar Caterer is too busy to accomodate you, perhaps someone else could be assigned to your account instead. (If that’s a possibility).
Post # 7
A few suggested corrections:
Dear Supervisor Caterer,
I am sending you this email because we have been having trouble communicating with Nutbar Caterer. I sent him an email three weeks ago regarding our menu choices and have yet to hear back from him. When I called him last week to ensure he had received the email, Nutbar Caterer said he has been too busy with other events to look into what I asked.
While I understand and respect that you have many other events and clients to respond to, all the other vendors we are dealing with respond to emails or calls within two days, so a three-week delay really stands out as bad customer service. Because of unforeseen circumstances, I may not be living in this town the month before the wedding, so I would like to have everything sorted out before I leave.
Thank you for your time.
Post # 8
I think the email sounds fine, but are you able to call the supervisor? or go there in person as well?
Post # 9
I think the letter is great, but IMO I would personally call and ask to speak with the supervisor. Since it’s been 3 weeks, I would stop emailing and start calling.
Post # 10
@Waves2: I know I should…but once I get on the phone I’m never able to say what I intend to say. I might just show Fiance the email and get him to call and say the jist of what I wrote.
Post # 11
I think it’s great. I’d go with Jenniferk6 ‘s edits, as they help it read a bit more clearly. I’d send it! It’s not rude at all – just a calm statement of facts.
Post # 12
@soon2bhis: I think having your Fiance call would be your best bet. If you are still unable to get your point across, I would personally pay them a visit. I think it’s ridiculous that you have to go through this. Good luck:)
Post # 13
Call and read the email out to them. Though read it realistically as if you are reading lines for a play. Not like a newsreader. Haha!
Sometimes I do that when I am leaving voicemails regarding some job I want. I write it out and read it out. Even down to the ‘goodbyes’. Comes out sounding highly professional. So I’d think the same would apply if the person was actually on the phone. Put in the usual “you knows” and “umm hmm…” etc.
P.S – Also add that bit that PP mentioned about having someone else look after you instead.
And it my pet peeve if the vendor tells you that they are too busy. They should be more tactful than that. I would expect tons of apologies oozing from his very being as he tells me that he is busy. I am busy too. And it is okay to tell people that you are in fact busy but there is a tactful way of getting that msg across. Not like Mr. Nutbar Caterer.
He makes it sound like other events are more important to him than your wedding. He may treat them all equally, but you do not obviously. Your event is the MOST important to you. And he should see it from your perspective when he is speaking to you at least, if not behind your back.