- 6 years ago
- Wedding: June 2002
This is my first post, and I found this website actually researching the problem Im having. Hoping to get some real world advice.
Quick backstory: My husband and I got married really young, with a teensy little diamond and some pawn shop wedding bands. My husband has always told me he’d get me a nicer ring one day. Ive always said I could care less. On our 5th anniversary he upgraded it to a 3 stone ring with a matching band from Zales. While we never had any real problems with the ring, I was never very impressed with Zales customer service. When it got closer to our 10 year anniversary, my husband started talking upgrading again.
Being the total naive jewelry shoppers we are, we went to Jared. (Dont bother shaking your head, Ive since figured out this error. lol.) I picked out a one carat Radiant stone I liked, and picked a bridal set that resembled Blue Niles petite pave. I wanted something fairly dainty in contrast to the larger middle stone. The next day I started to doubt myself and went back to the store to speak to someone about making sure it wasnt a super high setting. A sales associate spoke to the jeweler and brought out my setting with a round setting head held up to it to show me the height. It looked ok, not too high and I felt much better.
I picked up my finished ring and was heartbroken. The platinum prongs were scratched and misformed. It looked like they had bent the metal when it wasnt hot enough, the bent areas had ridges instead of being smooth. The prongs also did not have even contact with the stone. Some prongs touched more of the stone that others. I took it back the next day and spoke to the store’s repair guy and he told me there was nothing wrong with it, but that I needed to stop wearing it to bed at night. I tried explaining that it was less than 24 hours old and Id never worn it to bed, but he just handed it back insisting it was fine. I tried to get over it, but a few days later I took it back in. They looked at it (different person), agreed that there were issues and tinkered around with it while I waited. The scratches were gone, but now some of the prongs were different thicknesses and one looked too short. I took it home and tried my hardest to tell myself I was being too picky. I showed my husband who squinted at it, told me I had a warranty if anything was wrong, and that I was probably over reacting if theyd told me twice now that it was fine. (Funny I generally find his laid back style quite nice but in this instance its annoying!)
A few weeks went by and it bothered me every.single.time I looked at it, so I took it BACK in, where I spoke to someone else who took it to the jeweler and came back, stating it was all wrong and they were going to redo it all. I felt SO much better, finally, they were going to make my ring perfect. The salesman wrote down a list of things to fix. Retip the prongs, straighten the head, make the band flush with the e-ring, etc. I left it there with the instructions to return in 2 days. 2 days later I went to pick it up and the repair guy and the head jeweler come out with my ring that has had NOTHING done to it, and ask me what they were supposed to be doing to it. ?! So I read the list off the sheet and they told me that the problems were because *I* picked a stone that was too large for that setting. I just stood there, almost in tears, as they asked me, “Did you ask for a jeweler to come out and approve this ring before you bought it?” (No.) they told me that the salesman is not a jeweler and I should have spoke to a jeweler about changing the ring so much. (When they set it they widened the bridge under the head and put a larger head to accomodate the larger diamond. I didnt ask them to do that, they just did. Never once did anyone say, “By the way, thats not going to work!”) They told me the only thing they could do was notch out a hole from the side of the head, push the band in and solder them together. I said, “I guess. What about the prongs?” The repair guy said that the prongs looked ok, but he’d check them while he was soldering the rings.
I went home so upset, got my husband went back. He got a manager and questioned why I was sold a ring that had 2 components that didnt go together, and why no one ever mentioned it. The manager got the jeweler who agreed to raise the head 1mm so the bands would sit flush and check the prongs. He launches into a long spiel about how daily wear of a ring wears down the prongs thats why they are uneven, etc. I jumped in and noted that this ring is BRAND NEW. (Well not brand new, I convienetly ran over my 30 days return window while all these repairs were being done.) He agrees to fix the prongs, I declined the soldering of the rings together, because the whole reason I got a set was so I could wear the band when doing stuff like going to amusement parks and stuff with my kids and leave the engagement ring at home. They kept reiterating that *I* picked the stone and setting, and they were trying their hardest to make it work like I wanted it. Very defensive and wanting to blame me, blame the salesman, etc.
I went to pick it up a few days later and the prongs looked SO MUCH better. But now there were other small issues, like the center diamond is closer to one of the side diamonds than the other. Not alot off, but off nontheless. I suppose at some point they re rhodium plated the engagement ring but not the wedding band because they are two different colors now. One of the side diamonds is canted to the side, one of the problems they had fixed during the first visit, but I see that problem is back now. The prongs also dont look centered on all 4 corners. My husband is annoyed now, telling me that its not going to be perfect, that it looks so much better and the issues now are too negligable to bother taking it BACK in. I agree that you cant really spot these issues at quick glance, but they are still there. After a head jeweler claimed he spent 4 hours working on it.
So I took the rings to another Jareds in town, (didnt tell the hubby) who immediatly spotted all the issues and told me they could fix them, but it would require a new head. And that they couldnt get me one until 90 days after the purchase date because then they could file it under my Extended Service Plan and get reimbursed for the head that needed replacement. They told me that the other Jareds was notorious for poor workmanship and they recieved MANY people in there asking them to fix the other shops works, which causes them to lose money. (OMG, dont tell me about wasting money here lady!!) So I left, rings in hand, and was told to return after 90 days. (I see what the lady was saying about them paying for the replacement head, but Im sorry, I think thats the worst customer service response ever! We wont fix your botched ring because we’ll lose money even thought we’re part of the same store?!)
Today I called the Jareds lifetime diamond guarantee number and laid it all out for the poor soul who answered the phone. He told me he would call the store and request that I get an exchange of the setting, to a setting made for the size stone I have. Of course, a new setting is not going to guarantee that they will be able to set it correctly, but hopefully if all they were trying to do it set it, maybe they cant mess it up TOOO badly. (Or if they do, they cant blame me this time!) I could seriously just cry. I feel like we’ve wasted 6K on a ring that, dont get me wrong, I feel so grateful that my husband felt the need to buy, but its a RING, its not worth all this headache. I tearfully begged my husband for a ring tattoo. He keeps insisting that Im worth a nice ring, but that Ive been spending too much time looking at it trying to spot defects that arent important. I havent worn it in a few days to try to distance myself from the mess, but it still bothers me everytime I walk by and see the box sitting on my dresser.
So. Ill post some pics of the ring as is today, please tell me honestly if Im over reacting. Should I just stick the rings on my finger and wear them anyways? Should I go through with changing the setting? (The store hasnt called me back yet, Im sure them mananger is going to be mad, she was so defensive the last time.) I just want a nice ring on my nice married for 10 years finger, that makes my husband feel good like the finally bought me a nice ring, and one that I dont look at every day and think was a mistake. 🙁 ****Holy huge picture alert! Im sorry about that!***
The 1st picture show the left side diamond touching the center diamond prong, but the right side having a gap. 2nd picture shows the canted side diamond. 3rd picture shows the prongs on the bottom not being centered in the corners, exposing the bottom edges, in which you can also note again that one of the top diamonds is farther from the center (Its on the left now, I rotated it so I could make sure the gap was still there.) and the 4th picture shows the color differences in the rings.