(Closed) Total mess of an upgrade. Need advice.

posted 6 years ago in Rings
Post # 3
1342 posts
Bumble bee
  • Wedding: December 2012

@JB212:  I think it’s beautiful.  But I think you deserve for things to be fixed EXACTLY how you want them.  

Post # 4
328 posts
Helper bee
  • Wedding: September 2013

I am sorry you are going through all of this. I can notice the defects after you mentioned them. I really hope they can fix it once and for all and you can be pleased with your ring. I understand that you want it to be perfect and there is no reason it shouldn’t be perfect! Good luck and post the ring once you get it back.

Post # 5
418 posts
Helper bee
  • Wedding: March 2013

Beautiful ring. 🙂 I would take it back, until you are HAPPY with what you and your husband purchased.  The ring should havent any issues, its new. 🙂 Good luck.

Post # 6
1266 posts
Bumble bee
  • Wedding: February 2011

I’m sorry this is happening :(. Is there any way you can return the ring for a refund?


Post # 7
607 posts
Busy bee
  • Wedding: June 2012

@JB212:  Wow, I’m so sorry to hear all this!  You poor thing!  Looking at the pictures, I would be upset too.  I think one thing that guys don’t realize is that when you have a ring on your finger, you look at it all.day.long.  Well at least I do since I work at a computer all day and see my hands up close and personal and notice the imperfections.  So I completely understand why you are not happy with what your husband thinks are minor imperfections (I wouldn’t call them minor by the way!).  

If you can’t get a full refund (which it sounds like is out of the question), I would see if you could exchange the setting and bring it to an independent jeweler to set.  I would talk to some local jewelers prior to doing this and show them a picture of the setting and the stone, and explain the situation to them before making the exchange.  Get them to let you know exactly what they think they can do.  Local jewelers are usually very happy to rectify situations like this and take PRIDE in their work so will not make mistakes with things being uneven as they are in the pictures you posted.  You would lose the Jared’s warrenty by doing this, and the local jeweler might not be able to guarantee anything, but I think you would have a better outcome.  Good luck!!!

Post # 8
4948 posts
Honey bee
  • Wedding: July 2012

I can’t see anything wrong with it except maybe the side diamond on the second picture looks off-set…?

The point is that it’s not what you requested. And if you’re paying for a service, they need to do everything they can to make sure you are happy with what you receive. Customer service in general sucks these days. I’m sorry you are going through this, and I wouldn’t settle for anything less that what you paid for them to do!

Post # 9
11271 posts
Sugar Beekeeper
  • Wedding: April 2012

it’s a gorgeous ring.  you should be 100% satisfied.  i hope you get it resolved.

Post # 10
2137 posts
Buzzing bee
  • Wedding: October 2012

the ring is gorgeous! i hope you can get it all fixed

Post # 11
68 posts
Worker bee
  • Wedding: September 2012

I agree with the pp’ s I would take it back ASAP! for $6000 that ring should be perfect!

Post # 12
8041 posts
Bumble Beekeeper
  • Wedding: December 2013

@JB212:  I say you DEMAND that the items be returned. This is ridiculous.

Post # 13
5789 posts
Bee Keeper
  • Wedding: October 2013

Um hell no you are not overreating! I had a friend who (briefly) worked at Jared and even SHE refused to deal with them!!!! UGH I hope they replace it properly for you! Blah!

Post # 14
1079 posts
Bumble bee
  • Wedding: June 2013

I definitely see what you’re talking about.  I’m a perfectionist, so those things would drive me bonkers.  I would demand that they give you what you’ve asked for.  6k is worth a ring that is lined up properly.

Post # 15
1425 posts
Bumble bee
  • Wedding: August 2013 - Rosehill Community Center

That is a BEAUTIFUL ring, but I totally see what you’re saying about it being off.  That would bug me to no end.  My ring had some weird little problems, and I felt like a crazy person for being so picky, but I’m glad I had them fixed.  My ring’s design has a spot on either side where bands swoop in, and there should be a hole where they meet (hard to describe…).  Well, anyway, one side had the hole, the other was filled in with metal, but you had to look really closely to tell.  Plus the center stone seemed to be crooked.  We went to Shane Co., and I was telling them what was wrong, and they were amazing and understanding, and made sure they could fix it.  

What I’m saying is, you spent a lot of money on this ring, and it is a ring you’ll be seeing ALL THE TIME.  It should be perfect, and I don’t think you should settle until it is.  No one else noticed the issues with my ring until I pointed them out, but that doesn’t mean they shouldn’t be fixed!  I wouldn’t stop bugging them until they had corrected the issues, which they should have done in the first place.  And keep complaining higher up the chain of command if you can, because it shouldn’t be so hard to get something made right the FIRST time.  

Good luck!!!

Post # 16
63 posts
Worker bee
  • Wedding: May 2014

@JB212:  I dont want to read any more of your posts! Cry So many little things are wrong with this new vprong setting that they put on. I can see all the little hammering marks on mine now, and I am pretty sure some of the prongs are a little thicker than the others. *deep breath* onto your update….

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