Post # 1
I really need some help here. I purchased my gown in November and decided to have it stored to avoid any type of accident. However, in June I was told my dress was replaced courtesy of the owner. I didn’t question why and only thought it was generous gesture.
During my final fitting this past weekend, I observed several boutique staff members telling the assistants to get gowns, not by designer, but by the owner. All of the gowns had the word PAID on the tags and the owners information was at the bottom. I even overheard staff members saying, “Mary Jane loves this dress, so we’re going to help you into it so that it can’t be torn or ruined for her special day.” I was so angry and am very bitter about it.
I now know why my dress was replaced. Had it not been replaced, I would have worn something that numerous brides were allowed to wear without my knowledge. What should I do about this? Talk to the owner? Write a review online? This is so unfair to many brides that purchased NEW, unworn gowns only to know the boutique lets women try them on.
Post # 3
woah, I had no idea!! thanks for the heads up, I will let other brides to be know this as well!!! that is terrible, no wonder you are feeling upset.
Post # 4
That is not okay. That’s poor business practice. I would definitely write reviews to let other brides know!!!
Post # 5
@Braswellro: That’s horrible! Now, I’m really concerned about my dress. It’s being stored at my boutique! I’ve never seen any staff members go back to the room where they’re kept and get them out but I’m seriously worried now!
Post # 6
Do you have your dress in your possession with all the alterations finished? If so, absolutely call the store or write a review to let other brides know what you had overheard so they know what they’re getting themselves into. The reason your dress was replace is probably b/c someone did tear it or got a stain on it when they tried it on. That’s just bad all around!
Post # 7
@Braswellro: I would write a review after your wedding. Don’t rock the boat until you’ve gotten the dress out of the store. This is my main advice in situations like this with tough to deal with vendors or something similar. Use their services that you contracted for, then offer critical reviews later. That way, they can’t deny you what you’re contracted for before the date. If the shop sees a bad review from you now, they may withhold the gown, etc. all because they’re upset over your criticism. Vendors especially small business owners get really defensive and petty when critized for poor service. It’s best to wait until after your wedding. You’ve got a few more weeks, so just a little longer. I’m appalled to hear that a boutique would do that. Bad, bad business practices indeed.
Post # 8
I would even contact the BBB and let them know your concerns. It will help spread the word and protect future brides
Post # 9
That is so terrible!! I would be LIVID if I new the boutique had been letting other brides try on my dress!! You should definitely talk to the owners about this. I would also write a review anywhere and everywhere that I could online letting both current and future brides know about this practice. That is NOT ok!!
Post # 10
Bridal salons had me try on paid wedding gowns before and I honestly never even thought about it until reading your post. It is totally wrong and for all I know they did it with my gown too. When I tried them on, it was because I was very interested in the floor sample, but it was very dirty/damaged so I could barely tell what it would look like. The consultant would say “Oh, we’ve got that dress in via a customer order!” rush into the back then bring out the paid gown. Sometimes they would just let me look at it, other times they would let me try it on and use pins instead of clips to fasten it.
Post # 11
@bakerella: Yes it is. I’m worried about writing a review because it is a store that caters to curvy brides. Such places are scarce and it is really a safe haven for us to feel really beautiful. Such a review can not only hurt the owner but also brides who have no where else to go.
You should definitely ask the owner if they have ever engaged in such practices. Or you can randomly check in to see if it has any damage.
Post # 13
I wouldn’t do anything though until you have your gown in your possession.
The whole point of wedding gowns is you try on SAMPLES and then you’re the only one in the actual dress you BUY!!
I would be LIVID if i knew my gown had been tried on, it could easily be damaged or stained.
So what exactly happened to your dress that they had to replace it I wonder…?
Post # 14
@PinkPinstripes:Funny you should ask. My “old gown” was on the sample/clearance rack with a tear across the front. The fabric is made of organza so I know it’s not a quick fix or something that could be hidding under a sash.
Post # 15
OUT OF ORDER! I agree with PinkPinstripes, wait till you have you dress in your possession before you write a review.
I would go crazy if I knew other brides were trying on my dress!
Post # 16
NOT OK!!. Once you have your dress and you no longer need their service I would write a review on every site that would let me.