Post # 1
Long story shortened as much as possible:
Married Aug 7, almost 3 months ago. No pics from photographer except for sneak peek on her blog, so I emailed her about 1.5 weeks ago asking when I could expect pics. She emails me back immediately, asking for my mailing address so she can send out the DVD (weird that I have to email her first before she decides she needs my mailing address, but whatever).
Get the DVD in the mail last week. There are NO wedding pictures on it, except for one random one during table toasting. There’s the photobooth pictures… but I notice that my mom isn’t in any of them. I ask my mom about it, and it turns out she DID take photobooth pictures. More discussion leads me to realize that there’s other guests that took photobooth pictures that aren’t on the DVD. To summarize, I’m missing all of my wedding pictures and some of the photobooth pictures.
Photographer also originally promised a ‘proofbook’ and an online gallery, neither of which she’s answered me about.
I sent her an email early yesterday, it’s now been about a day and a half with no response. Yes, it’s not long, I know, but she normally responds on the same day. The only time she didn’t was when she was on holidays or was moving houses, and even then it was like, 1 or 2 days after. She’s told me that I can email her anytime because she has an iPhone she checks her emails on.
Anyways, I just needed to vent, because I’m kind of anxious. Wouldn’t she notice that there’s no pictures on the DVD? Did something happen to the other photobooth pics?
Thanks for reading.
Post # 3
Don’t panic! It’s likely there was a technical issue when she put photos on the DVD. I really doubt she would intentionally send you a DVD without the photos – presumably she would know that people look at the DVD and it would be discovered! I would give it another day and contact her again if she doesn’t respond tomorrow.
Post # 4
I am so sorry to say this because the last thing I want to do is freak you out but….this seems really fishy to me and doesn’t sit right at all. I got my CD 3 weeks after my wedding and it had almost 1000 fully edited pics on it. You are way more composed than I would be….I would be outside her door demanding my CD! Good luck!!
Post # 5
@EvaBostonTerrier: Yeah, I know I’m being a bit pre-emptive in my freaking-out…
I’ve decided that if I haven’t heard from her by tomorrow I’m going to up the stalker-factor.
@futureMrs.L: I unfortunately live in a totally different city than her. But with the power of Facebook, email, and various phone numbers I’m sure I can get through to her somehow.
Post # 6
my guess for why she hasnt responded yet is because she wants to come back to you with a good answer. so she is looking for the photos or recovering them or doing what she has to do to get them, and then she will write back, apologize, and send it again
Post # 8
Have you heard anything recently??
Post # 9
You shouldn’t have to wait that long for photos period, it’s far too long.
As for missing photos, your mom may not have had her eyes open in the photo booth, or maybe she made a face that the photographer thought was unflattering. I know I’ve taken plenty of photos of people who can’t keep their eyes open (my 3 brothers are terrible for this)
I agree with an above post that suggested there was probably an error while burning the dics that probably resulted in the missing wedding photos.
Let us know what happens!
Post # 10
Oh, hey, sorry, I didn’t mean to ignore anyone. I just noticed the activity on this thread.
When I phoned her (my email had gone to her ‘junk’ folder somehow), she said that I should have gotten two discs (instead of just one), and she didn’t know what happened to the other photobooth pics and would contact the guy she’d hired for the photobooth. She said she’d re-burn the pictures and send them out immediately.
1 and a half weeks later, (a couple days ago) we finally get the two discs. So, we’ve got wedding pics now. It seems like there’s more files for the photobooth, but unfortunately we haven’t been able to open them yet because she sent the pics in their raw version (file type CR2) which requires a special program to read and takes forever to open because they’re so large. (We found an unoffical free version of the program on the internet that we’ll use.)
So, I’m glad we have wedding pictures but am not too happy about the service. She sent some note about how she’ll work on the proofbook she agreed to make for us, but that she is quite busy because she is also a full-time mom. And not to be rude or discount how hard of a job being a mom is, but I paid her like, $6000. For that price, don’t make excuses, send me file formats that the average person can open, and maybe splurge for express mail if you’ve already messed up once. I figure these things are kind of minor things that would have made me feel more valued as a customer.
Oh well. I do like the pictures… So a happy ending?
Post # 11
She actually sent you RAW files? (i’m feeling really embarrased as a photographer)
I have no other comments….. at least you have pictures.
Post # 12
@ITCPhoto: Haha, so that’s not standard practice? I was considering asking her to convert them to jpeg and send another disc, but I think I’ll try doing it myself first.
Post # 13
If there isn’t already a due date for the proof book in the contract, ask now to agree on a due date. If she doesn’t get what you’re owed to you within a reasonable time, start asking for a discount. For $6000 you deserve top-of-the-line service, and your contract fulfilled ON TIME regardless of what you spent.
Also, I’m with you, and this irks me. “Being a mom” isn’t an excuse for generally running a business poorly, and it makes all other mothers look bad–kind of insulting. A true professional is prepared for the unexpected and is able to complete projects on time and communicate quickly. Female attorneys are able to do it, and they have wildly unpredictable project schedules. There are very few good excuses for a photographer who maintains her own schedule.
Post # 14
Wow….Im a photogragher as well (family not wedding) I would never send a client RAW files. If they are RAW then she did not process (edit) them at all. I understand while it might take awhile to edit a full wedding (I take about 1-2 weeks to edit a family shoot), she should be more prompt in responding to you, and without the excuses like being a mom. Her professionalism sounds more like a shoot and burn photographer off craigslist rather than a $6000 one.
Post # 15
The RAW files are the photobooth files… the actual wedding photos are jpg files. So, I guess they don’t necessarily need to be processed, it is more just annoying that I had to find ways to open them. (My dad figured it out! But we needed Photoshop CS4 which the average person would probably not have.)
This whole thing has been kind of a mess. I’m just grateful that she found more of the photobooth pictures.
Post # 16
I am so happy to hear that you were able to open your images! And the fact that you liked them is also a plus (: I do think that you have every right to be upset about that turnaround time and the lack of communication.