Post # 1
My profession is insurance verification/medical billing for a DME company and we get tons of people who are in need of medical supplies, from infants to the elderly. It just hurts my heart to tell parents, spouses, siblings, etc. that their loved one who is in dire need of an item/product cannot get it because they have not yet met their deductible. It’s bad because most people think just because they have a doctor’s prescription and insurance card, the item is automatically covered.
I love what I do, but sometimes it is unbearable when you cannot help a person who is in need. Medical supplies are not cheap at all.
Post # 3
That must be rough. Do you get to give good news sometimes too?
I used to work in customer service at a call center. The customers often felt like I was the one standing between them getting their order refunded or their problem fixed. As in “YOU need to figure this out,” “YOU’RE not helping.” It was rough.
Post # 4
I do give good news most of the time. But the times I cannot help, I just feel awful.
I know its not my fault, but man, the insurance reps seems like they don’t care at all.
Post # 5
I used to work in customer service for a DME company. This time of year was always rough because of the deductibles and plan changes. I feel your pain 🙁