Post # 32
I would have been pissed too at the quality and lack of communication, but i wouldn’t have made a whole blog about it, i couldn’t even read the whole thing. I paid $1300 for my wedding pics and they were a million times better than what she got for $2k. I agree that he wasn’t able to get the true colors of her wedding colors, so i think she has a right to be pissed
Post # 33
Fascinating case study, overall I mostly worry that her reaction was disproportionate to the problems she had. The internet is so full of vigilante justice that it can get worrying, leaving a vendor with an unfair review at times. I just wonder if she really took the right action setting up this blog.
Post # 34
i can’t really blame her for sounding like she was nagging. i’m certain that the interaction the day of the wedding and following colored her review causing her to fixate on items that she feels were controllable. i admit, if i had a photographer that was that flakey when trying to get my photo album i’d get ticked too. do i feel like she nit-pikked a bit with the photos? yeah, but that’s just because i’m not that into photos. do i think she nit-pikked over his responses? no. he should have responded promptly and with much of the information (like the shipping information) right away instead of leaving them hanging. telling your costumer that the book will be in in 10 business days, not providing the shipping tracking information, and then getting annoyed with the costumers when they emailed asking the status after more than the alloted time elapsed because you are out of town is unprofessional
Post # 35
Wow, ok all I can say is that:
I don’t really like the unprofessional way she says “hey man” and “what up?!” in her emails. Really? And her need to have phone records indicating time called….not necessary. We believe you
I actually find her way more offensive then him by all means. The way she antagonizes him by commenting on his twitter page and his blog and telling him through email that she can’t believe he’s lying around in his boxers instead of working on his pictures. Give me a break! She was a bitch the whole time.
And the pictures that she liked better then his made her look stupid. Granted I don’t understand some of the pictures she included but some of them she was whining about were actually great! (like the toast picture) I just don’t understand some people…
Post # 36
P.S. Her husband responded to @chicklet1587:
P.S.S. Her husband also said that he and his wife were nothing but respectful and professional to the photog. No way!
Post # 37
I actually really like a lot of his shots!! I can’t believe she wrote that WHOLE thing about it…does she not have anything better to do.
Post # 38
I’m sure there are real photographer horror stories out there that would put this bride’s personal pityparty to shame. I mean, could the photography have been better? Yes. Were there pictures that I would have said WTF about if I were the bride? For sure. The bottom line is she got a lot of photographs of her wedding day with almost all of the important moments captured for a very inexpensive price and it sounds like she got more time and more images out of the guy than he usually gives. I agree with WellyKiwi that her complaints and setting up this blog with the express purpose of ruining this guy’s career are disproportionate to her actual problems here.
Post # 39
I went to his website and I LOVED his photos.
Post # 40
- Wedding: May 2010 - Carlouel Yacht Club
I just read through the entire blog, and the issue here is not that her photos were bad…rather, the couple is upset about how the photographer dealt with them on a personal level. His communication was not what they thought was appropriate, and the obligations for deadlines were not met.
A lot of emotions are involved with wedding photos, and I can totally see how the bride and groom in this case became frustrated by the circumstances. Realistically, both the photographer and the clients seem to have responded to these situations a bit “emotionally,” if you will. Still, as a photographer you are running a “customer service” related business, and it is unrealistic for the photographer to think that he will never encounter a couple that isn’t 100% satisfied with their images. Sadly, the wedding industry is a ‘one time only’ service for most, so sometimes vendors don’t seem to feel the need to follow up on the back end of things, since they don’t get repeat customers to their business.
Anyway…for those of you who aren’t married yet…I’d be interested to see how you feel about this after your wedding is over and you start seeing your images. I think you might find yourself very emotionally charged (good OR bad) towards them.
Post # 41
I couldn’t help myself so I commented on the blog (which is now closed for comments), “I agree with you that the professionalism of this photographer in his correspondence leaves something to be desired. The conversations, as you have documented, are clearly an escalation of inappropriate comments, condescending tones, and finger-pointing FROM BOTH SIDES. I interviewed a TON of wedding photographers in our search for the appropriate vendor and most do not do blemish editing. Unfortunately, you have no proof of such a promise outside of recounted conversations and it doesn’t seem to be included in your contract or I’m sure we would have seen an excerpt.
As far as deadlines and contract dates go he missed them but did try to provide an amicable means to satisfy your discontent. The pictures are no where near as bad as you and your wife have nit-picked them. In fact I put a lot of the blame for the lack of desired photos in your court. If you wanted specific images captured you should have provided a detailed list to your photographer like every wedding website suggests. Could the photos shown on this blog have been better… definitely but do I think you are showing me the worst of the worst…definitely.
I don’t think the blame for the dissolution of this relationship can be placed singularly on the shoulders of Clayton Austin Photography. This situation could have and should have been handle better from all sides. Hashing out your issues with him on a blog created for the sole intent of “reviewing” your experience only makes you out to be childish and vendictive.”
Post # 42
i dont think she is nitpicking at all, if you take a look at the pictures he took, some of them are nice but alot of them have very awful lighting and are out of focus. also they paid alot of money for him and he didnt treat them fairly. I actually appreciate when people give full reviews because then it allows me to make an informed decision, whenever i a get screwed over by some vendor or business i wonder why no one ever posted detailed info about their malpractices
Post # 44
That was way too intense. Clearly the photographer has a certain style (which by the way I liked), but it seems like that would have been apparent from his other albums that I’m assuming she would have looked through prior to hiring him. People are annoying. Seriously… getting angry at a photographer because a sage leaf is drooping is a bit ridiculous.
Post # 45
Okay, I just had to say that some people are saying the photos the photographer took are awful…I don’t think they’re AWFUL or even all that out of focus. And if they are the worst of the photos received, I’m sure the rest of the photos aren’t that bad.