(Closed) Unbelievable response to wedding reception inquiry :(

posted 8 years ago in Reception
Post # 62
Member
1015 posts
Bumble bee

Wow! Firstly that is really rude the way he worded his email and very unproffessional.

And secondly it is bizarre that they wont allow an external wedding cake in the venue and that they are shocked someone would even suggest this.

I’m getting married in a restaurant that has a function room built on the side. The food comes from the same restaurant kitchen and they really pride themselves on their food. They don’t even do wedding cakes and assume you would get this yourself. I would say this is the norm.

I’m sorry you were spoken to like this, I’m curious to know what your reply was. I’m quite a laid back person and don’t react to people like that very often, but I’d be tempted to on this occasion..

Post # 63
Member
918 posts
Busy bee
  • Wedding: March 2014

That is SO rude. I would not be having my reception there at all!

Post # 64
Member
4231 posts
Honey bee
  • Wedding: August 2013

What a total asshat. -_-

Post # 65
Member
221 posts
Helper bee

My daughter’s rehearsal dinner is being hosted by the groom’s parents at a nice restaurant in our area.  Since his parents’ anniversary falls on the same evening, the bride and groom wanted to do something to honor them and asked me to help them by arranging for a cake.  I was a bit nervous about calling the restaurant to ask, but they have been completely accomodating.  Since they do not have cake as an option, they are allowing me to bring in a cake and are also providing cake plates and forks at no charge.  They do not provide cutting services, but gave me clear and complete instructions on what to bring and how to coordinate with their staff.  I could not be happier or more impressed with the service we have received from them, so it is possible to find places that are easier to work with.  Good luck!

Post # 66
Member
672 posts
Busy bee
  • Wedding: August 2015

@nomnom:  I’d say, “We are taking our business elsewhere, please expect a review of your business on Yelp.”

Post # 67
Member
175 posts
Blushing bee
  • Wedding: January 2014

@nomnom:  One of the places I considered for my wedding was George on Queen St. The event coordinator there is lovely and it’s a beautiful restaurant with fantastic food! A bit more on the adventurous side but worth checking out.

Sorry that guy was such a douche, it’s really not what you want to hear when planning your wedding!

Post # 68
Member
85 posts
Worker bee
  • Wedding: October 2015

@nomnom:  That’s super rude! I get the fact that they have a policy and if they are firm on that policy he should have replied with waaaaay more tact! Sounds like A) he’s either suffering from burnout and needs a vacation OR B) just has ZERO customer service skills, does not know how to run a business and doesn’t care to make money.

Don’t take it personally, he obviously has issues. That was a pretty stupid move on his part, because with word-of-mouth they’re going to lose a lot of business because of this guy’s bad attitude. Have you tried calling La Société? They have a gorgeous loation in Yorkville? Here’s their website: http://lasociete.ca/

 

 

 

Good luck!

 

Post # 69
Member
1298 posts
Bumble bee
  • Wedding: March 2013

That has to be one of the most hilariously rude emails I’ve seen from someone who presumably should have some level of competence in customer service.

The restaurant where we held our reception didn’t excel at email customer service (lots of very curt answers) but were never blatantly rude. It’s totally standard to bring in a wedding cake if they don’t have a on-staff baker, usually for a fee pp as others have said.

Post # 70
Member
17 posts
Newbee

Rude! I say get in touch with the owner of the restaurant and let them know how rude their employee was and that you will not provide them with business and let others know of how you were treated

Post # 71
Member
418 posts
Helper bee
  • Wedding: November 2014

@nomnom:  Girl, Yelp him so other brides know what to expect. That was so rude!

Post # 74
Member
19 posts
Newbee
  • Wedding: April 2014

Please find a new place. Just email back politely explaining that you’re sorry, most venues DO allow outside cakes since it’s a wedding and wedding cakes are a specialty item. Then just say that unfortunately you cannot have a wedding reception where that is not allowed because you already booked your cake. [even if you haven’t, he doesn’t know that!]

I wouldn’t be rude back as tempting as it is. But definitely go elsewhere if possible! That’s awful, I’m sorry. =(

Post # 75
Member
714 posts
Busy bee
  • Wedding: February 2014

Wow, I am amazed at his rudeness. How does he think this is okay? PLEASE respond. I think it’s important that the restaurant knows exactly why they lost your business. He was extremely rude and should be told so.

Post # 76
Member
979 posts
Busy bee
  • Wedding: October 2012

@nomnom:  Awful! I had a wedding, in the private room of a restaurant, and I brought in a cake. They even waived the 4.00/pp cake cutting fee we discussed beforehand. 

I would say look elsewhere!

The topic ‘Unbelievable response to wedding reception inquiry :(’ is closed to new replies.

Find Amazing Vendors