Post # 47
- Wedding: June 2012 - Pippin Hill Farm & Vineyards
The BBB is a pretty useless entity. Review sites (Yelp, Wedding Wire, etc.) seem to have far more power if you want a specific result these days.
She doesn’t really need a result…she just needs to ignore the guy. 🙂
Post # 48
Call him out on his procrastination – he said he’d get you something right away and didn’t, whereas someone else you were considering was totally on top of it, and that’s how you made your decision. It’s business, and him being a jerk to you only shows what you’ve probably avoided as you prepared for your wedding!
What he’s really mad about is that his not doing what HE promised lost him your business and he’s taking it out on you. Send an email explaining why you made your decision (other caterer got back to you in TRUE ASAP fashion) and wish him the best. Ignore him otherwise.
Post # 49
Give that guy a terrible review on Yelp and Weddingwire- that is no way to run a business.
Post # 50
This guy is a ridiculous nightmare. Don’t pay him a dime! Good luck dealing with this idiot, post reviews like the others have suggested and keep a paper trail. No contract= no payment. I don’t get why that’s so hard for this guy to comprehend.
Post # 51
You didn’t have a contract with him, so he doesn’t really have any ground to stand on. He’s probably just trying to get some money out of you by hoping you’ll feel threatened and pay up to avoid a lawsuit.
Post # 52
@fivemonthsnotice: This shows what an unprofessional person he is anyway. I’d be happy you dodged that moody bullet. No contract = no payment of bill. If he takes you to court, save all that correspondence. In fact, email him back in the interest of recency, and TELL him you never signed a contract. That way each of you has in writing that no contract was signed, and you have a paper trail affirming that.
I wouldn’t worry. He has no leg to stand on.
Post # 53
Ummmm…he sounds like a complete crazypants! ‘How would you feel if I cancelled on your wedding because I found a better deal?’ So what is he saying it was rude of you to pick another caterer that you found a better deal with? Um, that’s business dude!
He seriously sounds like a psycho and I think it’s laughable that he’s calling YOU unprofessional.
Post # 54
@mink: I agree. Just stop paying attention to him. The more you contact him, the more this will escalate.
Post # 55
WTH?!? That is ridiculous! You don’t owe him anything. It is standard to shop around for wedding vendors, and the consultation is part of that process. Glad you found out he was such an a-hole now and not after you signed a contract to work with him!
Post # 56
@Jenniphyr: Hey jennifer,
I know, which sucks. My Fiance cringed when he read that. But the reason why I said that is because I had not been told IF we had to drop off a deposit (as it says it MAY be requested on the bottom) and even where we do that. Also, I still needed a total price and the origional quote I had from him offered two different options. I then changed a few things around and had to adjust some ideas. I also needed him to be very clear on all costs, nto just food (ie: labour, equipment, etc) and his original cost was on an excel sheet with simply food and the chef…I needed to know everything to make a decision.
I was not tryin to screw him in any way. I can see he would be upset if he did have other people interested but it was three days since that call…(according to him) and I said to my FI I cannot imagine anyone choosing a caterer in three days from start to finish and why wouldn’t he just call them back?!
I understand his side and that’s why I was so upset, I feel badly for not booking as iknow he put some time into it, and with the new info that he had people, but to get so schooled in an email. I should have been honest with him and just said we couldnt wait any longer.
Post # 57
@Eight6Eleven: You should read his emails. They are carefully crafted emails that say “I was wrong because he called me to let me know about other vendors and then I said I was going with him” (THIS NEVER HAPPENED!!!) and then he goes on to state that I was waiting for my contract (which is true) and that he lost business because of that and it was a bigger deal apparently. How am I supposed to know that? He is putting his business decision on me that it is my fault and if he had sent it through so I could review it with my Fiance then we may not even be having this stress.
Now, I am afraid to write anything in return. My Fiance is fuming he would personally attack our ethics and business sense and school us like children.
Our work is do it all upfront and get paid 15 days AFTER the project is done…ensuring the client is satisfied, etc. I have had many a client call and give me orders and then for whatever reason, pull out or hire on their own. Some of them, I have DRIVEN OUT OF COUNTRY and wasted a whole weekend working on their business, to have a project cancelled.
Yes, I am mad but, business needs change and if I emailed every single one trashing them and saying how I really felt at the moment, I would be a sinking ship.
I just don’t get his logic 🙁
Post # 58
@hardtoconcentrate: YA!! What you said 🙂 🙂
Post # 59
@MrsTahoe: I know, I should have done that and been honest. He seemed like a nice guy, I honestly was leaning towards him until this happened…we have caterers in the family that we didn’t want to bother asking to caterer (one teaches cooking at a renowned school and the other has his own business) so we just told him a family member stepped forward and offered to do it. We didn’t want to deal with any hurt feelings and thought it would be the nicest way in case we see him around town or something.
I even emailed him saying we are really upset he would say such things to us and we are unsure what to do at this point…I mean, he knows we have five months to plan this wedding and of course, who has 10 or 15K just sitting around to spend in five months??! We are having a small wedding but things still add up quickly and we thought he would accept this and move on.
Nope..he said we had plenty of time to ask that family member and we basically screwed him..again, he emailed me saying if we had made up our minds on the menu, as he had a couple of inquiries on our (Sunday!!!) date. I asked him t ohold on, a few hours, ineed to talk to Fiance. That’s why I was so specific about what changes I wanted to see. To me, I was in negotiations still…not signed??!!
I really feel like yes, he is mad but also is mad at himself and trying to make me pay a deposit for his time…and also, the FIRST time I ever heard about a deposit or the price or ANYTHING was when I saw the bill he attached to his demand for payment and nasty-gram.
Did he pull that out of his [email protected]@?
Post # 60
@dickinson: I call the BBB he calls the BBB on me and makes up some crap. He knows the game. He attacked our ethics and our business is ethics based…he said he was ” ethical and is the ol’ small biz spit and a handshake” (which we are a family business) and that we need to practise what we preach and we are terrible people, etc. Like, I BAWLED…was so upset yesterday because I was stunned I had hurt someone and never imagined such an outcome…I am still stunned!! I have never seen anything like this before in my life!
Post # 61
My future Mother-In-Law was on Toronto city council for many years…I am sure she would derive great pleasure dealing wth him. Actually, I get a big smile thinking of how much she would love sending him a shake down letter. She lives for this stuff (she is retired now)…. 🙂