(Closed) Unhappy bride

posted 8 years ago in Decor
  • poll: Do you think I am overreacting?
    Yes : (3 votes)
    6 %
    No : (39 votes)
    81 %
    Maybe : (6 votes)
    13 %
  • Post # 3
    1426 posts
    Bumble bee
    • Wedding: December 1969

    What kind of crystal was it?  I know Michaels craft store sells some.  While it doesn’t resolve the customer service issue, you could maybe replace it yourself if you still want to use the cake topper…

    Post # 4
    6597 posts
    Bee Keeper
    • Wedding: August 2010

    I would want more than a crystal you have to replace by yourself!!!!!

    FOR $160!!!

    I Would expect A LOT more – like a partial refund or a COMPLETE replacement!

    Post # 6
    8353 posts
    Bumble Beekeeper
    • Wedding: March 2011

    Do you know where it is being shipped from? Or how it was shipped? That might have some bearing on why it it taking so long to get to you.

    Post # 7
    125 posts
    Blushing bee
    • Wedding: August 2010

    You are absolutely NOT overreacting! How terrible! You have been more than patient. If I were you, I would post the company name at least here so that others do not use that company. Have you searched through BBB and whatnot? You deserve a new topper or FULL replacement at this point. If it were me, I would contact them every day until this was resolved. It sounds like it’s a war of the wills at this point … and for $160 I would hope that your will is much stronger!

    Post # 8
    372 posts
    Helper bee
    • Wedding: July 2010

    Did you pay with a credit card?  If so, you might try contacting them and having them refuse the charge.  Sorry to hear…  I hope the 4 mm crystals work for you!  Good luck!

    Post # 9
    7779 posts
    Bumble Beekeeper

    Yeah. I would be demanding at least a partial refund. If they don’t respond, then dispute that charge with your credit card company or bank.

    Mistakes happen with things like this, a missing crystals would normally be no big deal to me as long as it was replaced… but it’s the customer service i’d be pissed about.

    The topic ‘Unhappy bride’ is closed to new replies.

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