Unhappy with Vendor…Not sure what to do?

posted 2 years ago in Flowers
Post # 2
62 posts
Worker bee

ctbxbee :  I am so sorry your flowers were the wrong color! I’m sorry, I don’t have any advice, but I am getting married in CT this year, I was wondering if you’d be willing to PM me the florist name as an FYI to a future bride? I hope your special day was otherwise wonderful!

Post # 4
6571 posts
Bee Keeper

What does your contract say? There are usually substitution clauses included, lest every single carnation be horribly burnt or something, theyd obviously need a different flower. 

Post # 6
6571 posts
Bee Keeper

So you don’t have a contract, or your contract didn’t discuss substitutions? 

With no contract you have minimal recourse, but I guess it’s still worth a try to talk to the florist again. Maybe say that you will be posting a negative review on theknot/google/etc with photos. 

Post # 7
664 posts
Busy bee
  • Wedding: July 2018

Did your florist not offer samples that you could approve beforehand? My florist made my bouquet and sample centerpieces so I could make any necessary adjustments. As a PP said, usually florists have some sort of substitution clause in their contracts (they even have these when you order flowers for every day things like birthdays, anniversaries, etc.), but I think a lot of people just don’t pay attention.

Florists also really have no control over how the flowers will look when they receive them, and I’ve heard from a few that with any flower in the realm of pink, it is particularly difficult to pinpoint and determine shade ahead of time, so you really may not have a leg to stand on with this part. Unfortunately ‘blush’ can also be interpreted differently by different people. However, this should have been discussed when you requested your flower color, as well as the possibility for substitutions, so if your florist didn’t mention any of this to you, then that is poor communication on their part. They should have been 100% clear on the color you wanted, but also 100% upfront with you about their ability to provide it. 

I think at most you can leave a negative review. If all you have are “He said,” “She said” discrepencies and nothing in writing, you’re probably out of luck. 

Post # 8
2867 posts
Sugar bee
  • Wedding: November 2018

The inspiration picture looks much more peach than blush to me. Could she have assumed the Insp. pic was just for the shape? Those carnations definitely aren’t blush but the lack of verbiage in the contract could be a problem. I would share your experiences via Facebook,Yelp, etc in a review with photos. 

Post # 9
1824 posts
Buzzing bee
  • Wedding: July 2015

I think it would have been better to order peach than blush from your inspiration pic, but that is water under the bridge. 

Florists are artists, and their job is to arrange flowers to look beautiful.  If the flowers came and the colors clashed, she should have substituted something to make it look good.  She could have at least put ivory in there instead of the neon pink.  Or changed the color of the roses to match the carnations, to keep your monochromatic look… I think it is less important to give you exactly what you ordered than to give you something that looks nice.  That is the entire point of the substitutions clause.  So that if the flowers you ordered look like crap, they can switch them for something that looks nice.  No florist in their right mind would sub in neon pink carnations with the dusty-colored roses…  I guess the lesson here is that “blush” means different things to different people. I wouldn’t be as upset about the ivory corsages… at least ivory is a reasonable color that doesn’t clash with everything.  If your florist refuses to work with you in this, I would leave a negative review with a photo.

Post # 10
1145 posts
Bumble bee

Your carnations are pink not blush. Let her know that is a breach of contract. She did not deliver what was outlined in the contract. Her supplier issues are not your problem. 

Post # 11
1057 posts
Bumble bee
  • Wedding: May 2019

Did your contract specify a monocromatic look?  I think tere might be some wiggle room for the florist between what exactly is blush vs what is light pink since neither has an exact legal definition, but if your contract stated that the flowers were to be the same color, that’s obviously not what you got.

Post # 13
3563 posts
Sugar bee
  • Wedding: June 2017

ctbxbee :  my florist contract outlined the exact flowers, in the exact colors, and had a substitution clause (in case, ya know, the entire crop of light pink peonies died or something). Unless your contract specifically states that you’re getting blush carnations (and blush carnations are peach and not pink – i don’t know enough about flowers here to know exactly what the acceptable color range is for blush carnations) – i think you’re sol. 

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