Post # 1
I get married this past Saturday, and my flowers weren’t the correct color. My bouquet was supposed to be blush Rose’s with blush carnations for a monochromatic look. The bridesmaids bouquets were supposed to be tightly bound blush carnations as were the centerpieces. The mothers’ corsages were supposed to be blush mini Rose’s. And all the mens’ boutonnieres were blush roses.
Instead of blush carnations, ALL of the carnations were light pink. They did not match with the roses at all, the monochromatic effect I had told my florist I wanted did not happen. Also, the mothers’ corsages were all made with ivory mini roses.
So my bouquet was heinous, not what I had picked out at all. My bridesmaid/MOH bouquets did not match the groomsman/BM flowers at all. And the mothers’ corsages did not match the fathers’ boutonnieres.
I called the florist that day and told her I was upset because the flowers were not the correct color. And she insisted that she could not control the color of the blush carnations, and that she ordered blush and this was the color she received. I am at this point a very unsatisfied customer.
Do I have any recourse?
Post # 2
ctbxbee : I am so sorry your flowers were the wrong color! I’m sorry, I don’t have any advice, but I am getting married in CT this year, I was wondering if you’d be willing to PM me the florist name as an FYI to a future bride? I hope your special day was otherwise wonderful!
Post # 3
Inspo pic shared with florist
Color of flowers received.
Pic of the bouquet.
Post # 4
What does your contract say? There are usually substitution clauses included, lest every single carnation be horribly burnt or something, theyd obviously need a different flower.
Post # 5
daisyqueen : I pm’d you.
jellybellynelly : We didn’t have a contract that discussed substitutions. And all our correspondence and our final agreement on flowers stated blush carnations.
Post # 6
So you don’t have a contract, or your contract didn’t discuss substitutions?
With no contract you have minimal recourse, but I guess it’s still worth a try to talk to the florist again. Maybe say that you will be posting a negative review on theknot/google/etc with photos.
Post # 7
Did your florist not offer samples that you could approve beforehand? My florist made my bouquet and sample centerpieces so I could make any necessary adjustments. As a PP said, usually florists have some sort of substitution clause in their contracts (they even have these when you order flowers for every day things like birthdays, anniversaries, etc.), but I think a lot of people just don’t pay attention.
Florists also really have no control over how the flowers will look when they receive them, and I’ve heard from a few that with any flower in the realm of pink, it is particularly difficult to pinpoint and determine shade ahead of time, so you really may not have a leg to stand on with this part. Unfortunately ‘blush’ can also be interpreted differently by different people. However, this should have been discussed when you requested your flower color, as well as the possibility for substitutions, so if your florist didn’t mention any of this to you, then that is poor communication on their part. They should have been 100% clear on the color you wanted, but also 100% upfront with you about their ability to provide it.
I think at most you can leave a negative review. If all you have are “He said,” “She said” discrepencies and nothing in writing, you’re probably out of luck.
Post # 8
The inspiration picture looks much more peach than blush to me. Could she have assumed the Insp. pic was just for the shape? Those carnations definitely aren’t blush but the lack of verbiage in the contract could be a problem. I would share your experiences via Facebook,Yelp, etc in a review with photos.
Post # 9
I think it would have been better to order peach than blush from your inspiration pic, but that is water under the bridge.
Florists are artists, and their job is to arrange flowers to look beautiful. If the flowers came and the colors clashed, she should have substituted something to make it look good. She could have at least put ivory in there instead of the neon pink. Or changed the color of the roses to match the carnations, to keep your monochromatic look… I think it is less important to give you exactly what you ordered than to give you something that looks nice. That is the entire point of the substitutions clause. So that if the flowers you ordered look like crap, they can switch them for something that looks nice. No florist in their right mind would sub in neon pink carnations with the dusty-colored roses… I guess the lesson here is that “blush” means different things to different people. I wouldn’t be as upset about the ivory corsages… at least ivory is a reasonable color that doesn’t clash with everything. If your florist refuses to work with you in this, I would leave a negative review with a photo.
Post # 10
Your carnations are pink not blush. Let her know that is a breach of contract. She did not deliver what was outlined in the contract. Her supplier issues are not your problem.
Post # 11
Did your contract specify a monocromatic look? I think tere might be some wiggle room for the florist between what exactly is blush vs what is light pink since neither has an exact legal definition, but if your contract stated that the flowers were to be the same color, that’s obviously not what you got.
Post # 12
Thank you everyone for your advice. We did have a contract that did not discuss any substitutions. And there is written documentation of it being a monochromatic look.
But honestly, when I spend time thinking about what action if any to take, it draws away from my amazing happy feelings about my wedding. So for better or worse, I’m just going to let it go and focus on everything that was so great about my wedding day!
Post # 13
ctbxbee : my florist contract outlined the exact flowers, in the exact colors, and had a substitution clause (in case, ya know, the entire crop of light pink peonies died or something). Unless your contract specifically states that you’re getting blush carnations (and blush carnations are peach and not pink – i don’t know enough about flowers here to know exactly what the acceptable color range is for blush carnations) – i think you’re sol.