Post # 1
so i wrote this whole thing out and lost it. basically, my coordinators at the ceremony venue were responsible for 3 things, and they pretty much screwed up all of it. i wanted them to:
1. provide me with a great venue. they did, but they misspelled my last name on the sign; so when my guests showed up, their first impression was a blatant and extremely impersonal mistake. how embarrassing is that? this isn’t vegas, this is a professional venue who had 6 months to spell my name correctly.
2. direct cars in the parking lot. no one was there,
3. cue my recessional music. they didn’t. my newly announced husband and i sat there waiting for it and it never came on. then, when i asked about it, my coordinator lied to me and told me that i was so happy, i probably just didn’t notice it. turns out someone videotaped the whole thing, and when i watched it back? guess what, the song never played.
i’m just ranting, but man am i disappointed. i emailed the venue, and again they just straight up lie. they told me they misspelled my name on the sign because i probably misspelled it on the contract. right, because i don’t know how to spell my last name. (and of course when you look at the contract, there are no errors).
i’m angry, bees! i realize i shouldn’t expect perfection, but come on. those are some serious and extremely impersonal mistakes. i still had a great day, but thankfully it was because their responsbility was so limited. still, i’m bothered.
anyone have any advice on how to deal?
Post # 3
That’s awful. 🙁 It’s especially upsetting that they’re not taking responsibility for their mistakes.
In a perfect world, what sort of recourse would you like to see… a discount on the venue fee? An apology from the venue owner?
Post # 4
Ugh it really annoys me about the misspelled name. I would be totally upset too.
I had an engagement party at a chinese restaurant in LA and the had two signs and both signs had different words spelled wrong and when i said something, the manager asked me what i wanted done, I’m like redo the sign to have the correct spelling and it looked like he thought i was making a big deal.
Get this, i got super busy as guest started to arrive and didnt notice til i went to use the restroom but after they redid the sign, it still wasn’t spelled right!
Post # 5
oh my gosh that’s horrible!!! even worse is that they didn’t own up to the mistakes, that’s my most annoying pet peeve…
suggestions: post reviews about them everywhere, especially in local areas (sorry didn’t see where your venue was in your post), when ur friends or friend’s friends…and so on plans a wedding…tell everyone
Post # 6
i haven’t gotten to the point of deciding what to do in terms of recourse. i am not sure i can do anything, short of telling everyone i know (which won’t be hard, since i plan weddings professionally). still, it’s so frustrating to know they don’t care enough to be honest, and to know that despite being contractually obligated to fulfill these duties, they can still totally screw up and it only falls on me.
thanks for listening.
Post # 7
Wow, that is ridiculous! I can’t believe that any reputable ceremony site would lie to you like that. I would do as you said and let everyone know about these mistakes. Can you send them a copy of the the video too and prove to them that they’ve made these mistakes.
Another option, although more difficult, would be to request a partial refund in small claims court.
Post # 8
Write them a very formal letter detailing their failure to provide professional service and let them know that you will not be recommending their establishment to your future clientele. I am assuming of course the know you are in the trade???
Post # 9
Wow. Just…wow. I cannot believe that they would act like that.
I would definitely push for a discount/refund (even though they probably won’t give you that, judging from their past behaviour, since they have yet to admit that they did anything wrong). I would suggest legal action, but again, unfortunately that probably won’t solve anything.
Post # 10
yeah, i am sure i can’t do anything. they know i am in the industry and don’t care. THAT is how little they respect their clients.
the venue is white house wedding chapel in warren, michigan. brides beware.