Unprofessional doctor-what would you do?

posted 7 months ago in Wellness
  • poll: Would you make a complaint?

    Yes

    No

  • Post # 31
    Member
    1612 posts
    Bumble bee
    • Wedding: July 2019

     

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    elodie2019 :  Just because it may not be as big an issue as the others it still falls under the category of unprofessional behavior, which is worthy of reporting. How about the use of inflammatory language? Calling OP a drama queen. A patient doesn’t literally need to be assaulted to make a complaint. It’s pretty dangerous to imply this isn’t serious. That causes people to question themselves and not call people out on rude behavior. Doctor’s get paid a shit ton of money certainly not to use inflammatory language such as “drama queen.” If when I worked in retail a few years back, making $10.00 an hour I was expected to put a smile on my face and be nice and polite to every single customer that came through my checkout line, certainly so can a doctor making lots of money be nice to a patient with genuine concerns.

    Post # 32
    Member
    1612 posts
    Bumble bee
    • Wedding: July 2019

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    obviousanonymous :  YES OMG THANK YOU. I thought it was just me thinking people were downplaying the severity of this. There was even a post where the person chalked it up to them just not liking eachother and I was just dumbfounded. If this isn’t stopped this could do serious harm to another patient in the future. 

    Post # 33
    Member
    1298 posts
    Bumble bee

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    soexcited123 :  presuming what OP says is true. it’s the doctors job to be professional, I agree, and this sounds unprofessional. It’s not up to the patient to decide what the doctor “takes seriously”, the doctor takes seriously what they deem to be serious on the basis of their medical training. obviously neither the neurologist nor the GP were concerned about her episode… the neurologist just expressed it more eloquently.

    GP was probably triaging her tenth potential COVID patient for the day, you know amongst the pandemic that’s happening, and couldn’t deal with dramatics from someone who has already been reviewed by her specialist and is fine. I’m suspicious we are not getting the whole story from OP, because the patient was then changed to another doctor which GPs only do when they absolutely cannot stand to see a patient any longer. 

    Post # 34
    Member
    1214 posts
    Bumble bee
    • Wedding: October 2019

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    soexcited123 :  It was rude and unprofessional, no one is disputing that! No doctor should behave like this.

    If you refer to my second post, I explained.

    It does not fall under the medical board definition of unprofessional behavior. They define unprofessional conduct as, breach of confidence, record alteration, filing fraudulent insurance claims, misleading advertising, arrest or conviction, such as, reckless driving, DUIs, and sex crimes. Being rude is not illegal and as such is not something the medical board deals with as it has no bearing on a doctor’s medical license.

    “What complaints DO NOT fall within the Board’s jurisdiction? Rudeness complaints. There is no law that requires a doctor to be polite, considerate or courteous to his or her patients. So, generally speaking, there is nothing the Medical Board can do about a rude doctor. You should, however, talk to the doctor about being treated rudely by staff or the doctor. If your doctor does not address your concerns, seek medical care from another physician.”- Medical Board website.

    She complained to the clinic which is what she should have done but this particular doctor is self-employed. Concerns about rude doctors go to them or their employers. The employer may decide to talk with them or not to employ them but this doctor has no employer. An online review is really the only recourse here. Just like all self-employed individuals if this doctor is consistently rude and has bad reviews they will most likely lose business.

    Post # 35
    Member
    1612 posts
    Bumble bee
    • Wedding: July 2019

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    happyjuju :  Maybe we aren’t getting the whole story you absolutely could be right about that, but generally on here I like to go base off what they tell me and I generally like to give everyone the benefit of the doubt that they are describing what they believed happen accurately. We technically don’t know if there is more to the story with any post on here, as we are only hearing one side.

    With that being said even if the PCP, the OP as the patient just followed up with her PCP. Maybe it’s different where I’m from but here it’s pretty standard to follow up with your PCP when you go to a specialist with an issue. From what I read the OP didn’t call up frantically in a panic she simply told her PCP what had happened. Which from what I read was a pretty freaking scary episode. She shouldn’t be called a drama queen for that issue COVID-19 going on or not. It seems like people want to excuse her very rude behavior by saying the doctor is dealing with a lot. While yes my heart goes out greatly to all the health care professionals they have to remain professional and not resort to calling people names. That is part of your job (especially a high paying job as such) to remain professional as a professional. If her PCP didn’t think it was an issue she could have stated that without resorting to name calling. I mean after all I’m assuming she is above middle school age. It also isn’t the OP’s fault that this COVID-19 is going on so it shouldn’t be taken out on her.

    Post # 36
    Member
    8 posts
    Newbee

    Vet, not a physician, here, but I have served on the committee or our state vet board that investigates complaints like these. I have two thoughts.

    First is current logistics. Our board is still meeting remotely but the investigations are completely on hold. Our governing statutes say that the complaint has to be heard within 3 years of the filing date, so I would expect that complaints made now will not be dealt with for 6 to 12 months. Your state may be different, but I wouldn’t expect any timely response to this.

    Second, when investigating a complaint, anything in the record will trump anything reported by either the doctor or the patient (owner, in my case). I am pretty sure the record will not reflect, “Called P a drama queen.” It becomes a you said/she said and in those scenarios, we almost always figured the truth was somewhere in the middle. We had a lot of complaints about rude behavior by the doctor or staff, although it was usually tagged onto a complaint about something else. There’s really nothing in our statutes to cover “doctor being a jerk” so there wasn’t anything we could do about a poor bedside manner.

    It seems clear that you and the doctor don’t work well together and you should find someone else with whom you are more comfortable.

     

    Post # 37
    Member
    1148 posts
    Bumble bee
    • Wedding: July 2013

    I know how you feel and I empathize . Without going into detail, I have gone the route of filing complaints in a couple of instances where I felt a physician ‘s behavior was inappropriate (in my opinion beyond even what can be dismissed as “rude.”

    The board did nothing. I ended up wasting a lot of effort on the complaint process, and feeling even more frustrated in the end. This was back before online reviews existed. I recommend you go that route. I don’t believe in unfairly trashing someone online, but an honest review sharing how you felt about her attitude is fair. 

    Post # 38
    Member
    2563 posts
    Sugar bee
    • Wedding: October 2016

    My thought is that if the OP had been calmly telling of something that happened to her (facts) and hadn’t been dramatic, the physician probably wouldn’t have felt the need to stop her to ask her to calm down. While not the best bedside manner, I can attest that it can be difficult to keep your cool when a patient is going into histrionics about something that happened a week ago and which has caused the patient no further problems. Especially, since the specialist didn’t think it was important enough to address. 

    Post # 39
    Member
    5 posts
    Newbee

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    Anonymous1063 :  “an honest review about how she felt” is still just the patient’s opinion and is indeed trashing someone online. 

    Post # 40
    Member
    5 posts
    Newbee

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    Anonymous1063 :  “an honest review about how she felt” is still just the patient’s opinion and is indeed trashing someone online. 

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    soexcited123 :  Doctors make a lot of money because they are highly trained and skilled individuals and make life or death decisions every single day, usually multiple times a day. Not comparable to retail. Not even close. 

    Post # 41
    Member
    5420 posts
    Bee Keeper

    What would I do? 

    Honestly no idea. Probably what you did, switch doctors, leave review. 

    I can’t tell from the post how much the doctor dismissed you or not.,  meaning i cant determine if it sounds like doc had a long day or is having empathy fatigue, or is actually dangerously dismissive. Like I can’t tell from here. I have seen dismissal with my own two eyes so it for sure happens.  In this case I’m not even sure I’d have the wherewithal to start an official complaint if needed..and even if needed not sure who is investigating that right now.  It’s an all hands on deck situation. 

    So keep note of it and most importantly see how you feel and pay attention to if you get symptoms. That’s key now. And get yourself medical help if needed but only if needed. You don’t want to expose yourself to covid if it turns out to be something else. And call your doctor first lots of places are doing telemedicine now. So you can get refills that way. 

    Keep us posted 

     

    Post # 42
    Member
    1612 posts
    Bumble bee
    • Wedding: July 2019

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    busybee75 :  So it’s ok to call her a drama queen and be unprofessional towards a patient and not tell other people how she felt? That’s not “unnecessary trashing” that’s calling someone out on their rude behavior.

    Post # 43
    Member
    5 posts
    Newbee

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    soexcited123 :  She did tell other people how she felt. She called and complained to the office and was assigned to new a GP. We are only getting the op’s version of events. Because of hippa doctors can’t respond to online reviews so I do think its unfair to make accusations online using a physician’s name/place of business when they have no means to defend themselves. 

    Post # 44
    Member
    1148 posts
    Bumble bee
    • Wedding: July 2013

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    busybee75 :  what the doctor said is not OK and we don’t have to treat doctors like the MDiety. Many doctors are great; some are arrogant; some harm the patient. Review boards don’t care about rudeness, but I do when picking a doctor and I would appreciate being warned that a doctor treated a patient in this manner.

    Post # 45
    Member
    1148 posts
    Bumble bee
    • Wedding: July 2013

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    jannigirl :  I would be scared to death if what the OP described happened to me. Even if it was a week ago and I seemed fine now. It seems like the doctor didn’t even let her finish describing it before interrupting. 

    This kind of interaction can lead people to not seek help, to minimize their own symptoms. 

    this is more than just not the best bedside manner. Someone needs to make it clear to the doctor it is unacceptable.

    Sure, it’s hard dealing with people in many professions. Tough. It’s part of the job.

     

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