(Closed) Unreasonable request? Am I missing something?

posted 11 years ago in Food
Post # 17
Member
21 posts
Newbee
  • Wedding: July 2009

First of all, while I admire a good cake, my first thought is: "When are we going to get to eat this sucker? It looks so good!" Totally with you on this one.

My suggestion is to skip to the hotel manager. Sounds like the person you are dealing with just isn’t quite getting it.

Post # 18
Member
6 posts
Newbee
  • Wedding: September 2019

I agree with most… I don’t think it should be such a big deal if you don’t want their dessert.  Especially if you are still planning on paying full price for the menu.

But, if you can’t get anywhere with them, look on the bright side before you let it stress you out too horribly.  The suggestions of fruit or sorbets would work great, especially if a guest didn’t prefer cake.  Good luck!

Post # 19
Member
287 posts
Helper bee
  • Wedding: October 2009

"more time to admire the cake" LOL. As if that is their concern.

They clearly want to showcase their desserts (ie pastry chef) and that is not your problem. However my fiance and his family do not love sweets (crazy I know) and I suspect that they are not the only people that don’t care about having dessert.  I like the fruit or sorbet idea – make your own ice cream sundaes are big right now but I have a sneaking suspicion that they’ll want you to choose from their list of signature desserts. 

I’d say that I want to speak with the Catering Director and pastry chef. I’d be curious to know if they get their desserts elsewhere and that’s why they are pushing so hard for it.  Pastry chefs are typically super creative so s/he’d probably do anything you want.  It’s your wedding for goodness sake.

If all else fails, let your Fiance do his thing. Or, and I am so sorry for suggesting this but it was the first thing that popped into my head when I read the post, tell them that your family/his family are health nuts and they don’t believe in dessert.  The cake is okay because it’s a tradition but if there’s another dessert, a lot of food will go to waste. Let them mull that over.

Post # 20
Member
146 posts
Blushing bee
  • Wedding: September 2008

i don’t know if someone has already recommended this, but you can have a vienesse table set up with the desserts they intended to serve which would be just as good. The guests would assume you spent more money on dessert when it’s actually the one that the hotel is insisting on serving. Hope this helps!

Post # 22
Member
513 posts
Busy bee
  • Wedding: December 1969

You sound frustrated. I am sorry to hear that.

I would either a) look over your contract very carefully and review it with whoever wrote it (most likely the person giving you grief)  b) write a detailed letter to corporate explaining what is happening to you (send them a copy of your contract as well) c)  Request a meeting with everyone at the same time: this director, chef and catering director and openly discuss your concerns- contract in hand.

And lastly option D…. stick your fiance on them. Sometimes a little lawerly talk will help move things along.

But look. If your contract doesn’t include two desserts- throw that in their lap. It’s not about being clever, it’s about choosing your battle and being persistent. And it’s about who you voice your concern to. Go to their boss, go to their supervisor, speak with the head dude that can get things back on track for you. And if this is really going to put a riff on your day having two desserts- then don’t go with these people? Which is hard for me to say since most likely you put a deposit on the location. But seriously, why do vendors feel like imposing something on people? You are paying them, why don’t they just do what you want and they make it work to the best of their abilities? 

It sounds like you are dealing with a power play. The only way you will "win" is by not doing business with them (or at least threatening it).

"…more time to admire the cake:–>*wow*< that is the silliest thing I have ever heard btw. 

Post # 23
Member
236 posts
Helper bee

Can you ask them to donate the dessert course to a charity event? This way people experience the course but it is not at your wedding.

Post # 25
Member
1238 posts
Bumble bee
  • Wedding: August 2008

Find out if there is a school in the area that could use the dessert for an event! I teach high school and if I was told that we would be getting dessert donated to us for  a few hundred kids I would FIND a way to create an event for it!

You need to stick to your guns, get your "lawyerly" talking Fiance involved, and bring a copy of your contract with highlighted points. Have a talk with all parties involved and don’t leave until you get your way!!!

Post # 26
Member
596 posts
Busy bee

since they are being so ridiculous about this, i think you can be equally ridiculous with them and tell them something preposterous, like your guestlist is filled with sugar-crazed diabetics with no self-control so if you present them with too many desserts, they will go nuts and put their health at risk. 

the donation idea is a great one too (and a little less immature…hehe).  there are plenty of soup kitchens and shelters in nyc that would welcome the donation!

Post # 27
Member
312 posts
Helper bee
  • Wedding: May 2010

i just don’t understand. this is YOUR wedding, right? have you tried just saying, "no, we will only have one desert – our cake. end of discussion." and if they try to come back with another LAME reason why they need to serve their desert, just say no again. no. no. no. i know that takes *ahem* balls, but maybe you just have to give them a definite and FIRM no, without any explanation and without listening to their whining. i’m a substitute teacher, so im used to doing this, and it works – at least with elementary school kids (and those caterers sound a lot like the kids i teach!)

if that’s not your thing, i do like the charity idea. i’m not sure if they’ll go for it, but it sounds like a lovely idea!

Post # 28
Member
15 posts
Newbee

I have planned lots of special events and dealt with hotel caterers.  They are mostly self-fulfilling which explains your situation some.  However, the catering manager needs to be reminded that the customers wishes are always the most important, and most importantly RIGHT.  I agree with a previous post that what they are wanting to do is so show off their pastry chef and a hotel creation.  You just have to be FIRM and say — no thanks on your dessert we are having cake. 

Post # 29
Member
20 posts
Newbee

I work for a hotel events department and what you have just said about the catering/hotel company is crazy.  The fact that they are insisting that they serve their dessert before your cake is the most asinine thing I have ever heard.  Insist on a 1st course, 2nd course, possible intermezzo, entree and then your Cake for dessert.  End of story.  If they can’t accommodate your request they don’t know what customer service is about.  If it is a cost issue on their part then ask them to upgrade the other courses to better, unusual, expensive items to meet what I am guessing is a F&B minimum.

Good Luck!  I would love to hear the outcome on this one.

 

 

Post # 31
Member
513 posts
Busy bee
  • Wedding: December 1969

ju1244– Hilarious… This is going to be the best lil showdown. Vendor versus Bride. Bride versus Vendor… Now Groom versus Vendor…

Please keep us posted! And I will keep my fingers crossed for you!

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