Post # 1
Here’s the situation… Our wedding was August 28. We hired an amazing photographer, who up until this point has been incredibly responsive and timely. She’s a friend of a coworker running her own photography buisness. She posted our proofs to the online gallery about 2 months ago and we worked for a few weeks picking our album pictures. We sent her our pics on Nov. 11 (i have the email receipt that she recieved it). Since then I have emailed her on 3 different occasions with questions about upgrading the album, status updates and requests for our picture CD (for christmas gifts) and i havent gotten a response. Am I a being a pain in the ass to call or email her again? We are supposed to veiw and edit layouts before she submits them to the album company. If I call or email is it better to kill with kindness or express my unhappiness with her delay? What would you do if you were in this situation?
Post # 3
i would keep calling, but stay polite. gently remind her that you’ve emailed her 3x but haven’t gotten a response.
IMO, it’s best to treat people nicely when they have your money but haven’t given you what you paid for yet. and there’s no harm in bugging her, because you did pay her a lot of money.
Post # 4
I would also call. I don’t do mean very well, so I would be nice. Maybe there’s a legitimate reason you haven’t heard from her. I’m not saying it’s okay to ignore you, but you catch more bees with honey, you know?
Post # 5
Maybe something happened – a family emergency or something? You never know. Since it’s out of character compared to your other dealings with the photog, maybe email once more and give the benefit of the doubt before getting more aggressive. But definitely follow up and make sure you get what you pay for 🙂
Post # 6
You stated you emailed her multiple times. Call her, sometimes picking up the phone tends to work these things out.
Post # 7
I would also just call. Chances are, she might be busy with current clients, she probably didn’t think you’d take over 2 months to decide on your pictures/album, and is just working to fit you in between other work. I’d call, for sure, and see if she can give you a time frame 🙂
Post # 8
She is probably swamped with similiar requests to yours regarding Christmas gifts! I would call or email her again, and give her the benefit of the doubt since the season can be pretty busy for most businesses.
Post # 9
Just an update: I put off calling our photographer last week, telling myself I’ll cut her a break and contact her after the holidays. She probably doesn’t need me stressing her out and lo and behold When I got to mail box on friday inside was a first class envelope with 3 DVD discs of our pictures!!! Just in time for me to find some favorites and print and frame them for christmas gifts to grandma, aunts, and friends. I emailed her and thanked her for getting me the discs, but haven’t heard anything back from her since.
Post # 10
I would highly recommend for you to call her right now. recieving 3 e-mails from one client and not respnding to them is beyong unprofessional.
I would stay polite, and it is great that you are kind and understanding. But in order to make sure that you will recieve your photographs on time you have to call and remind the photographer about yourself. 🙂