Post # 1
Is anyone else struggling with unresponsive vendors? I’m starting to get frustrated with their lack of communication, and I’m wondering how many times I should follow-up/bug them before moving on to other options.
Example A – My Fiance and I did an introductory call with a wedding officiant we really liked. He promised to send us some additional information & questionnaires after the call. After a week, we still hadn’t received anything, so I sent a follow up email. I still have not heard anything and this was over a week ago. I’m wondering if we should start looking for a new officiant (no contracts or deposits have been paid), which is a bummer because we both really liked him and are particular about our ceremony.
Example B – I emailed a hair & makeup artist about styling my hair & makeup for our engagement photos and potentially booking her for our wedding if engagement photos go well. She initially responded right away but has since not responded to my two follow up emails indicating my interest in booking her.
I’m a little shocked at how hard it is to get vendors to reply to you, especially because I’m in sales and I’m all over potential client emails because I want to lock in their business.
Did anyone else have this problem? How much follow-up is enough before moving on to a different vendor?
Post # 2
Have you tried calling either of these people? I know email is preferred, but there could be lots of reasons why they haven’t responded to your email and since you really liked the officiant, I would try to get him on the phone first before moving on.
When’s your wedding?
Post # 3
TaraMay_: Our wedding is next May. We technically have a lot of time, but we’re also having a destination wedding in a really popular area (wine country). My experience so far has been that the “good” (great at what they do and not exorbitantly expensive) vendors tend to book up 9-12 months in advance.
I was considering calling the officiant next week if I hadn’t heard from him, but I also know he has another job that he does in addition to officiating wedding, and I don’t want to bug him during his “day job”.
Post # 4
Totally understandable – I liked being able to cross something (anything!) off the list as early on as I could. Have you researched other options to reach out to in case these two fall through? It never hurts to have a few feelers out there. I contacted 4 or 5 hair and make up people at the same time. I also would still call the officiant even with his other job – you can’t be bugging him if you’re trying to give him business! 🙂
Post # 5
SpringBridge216: I’ve had this a few times and it REALLY puts me off.. I figure if they can’t be professional and respond to a perspective client, who knows how slack they’ll be once they actually pocket your money! If you’re really set on someone who doesn’t get back to you straight away then make it clear that you need a response shortly or you’ll be going elsewhere, otherwise i’d move on now.
In my opinion that kind of thing is very unprofessional and leaves a bad taste in my mouth.. I wouldn’t want to be giving someone who can’t be bothered responding to me, my hard earned money!
Post # 6
I am having that issue with photographers now! I am so frustrated! My top 2 choices haven’t responded. I plan on calling them tomorrow to follow up. It seems more common than not, sadly. I just say keep researching and if they don’t acknowledge the amount of time it took them to respond when you do get a hold of them – move on. That is my plan anyways.
Post # 7
If you are having this much trouble NOW when they are trying to “earn” your business, thats a red flag that they wont be responsive later when you need them. RUN!
Post # 8
SpringBridge216: Yep.. Our wedding is next May as well. From what I had read in the reviews of my venue, they pretty much drag their feet since its so far out but will be reachable right before the wedding. I wanted to get everyone scheduled now so that I didn’t run into problems with people being unavailable. Its annoying to have to follow up with a business though.
Post # 9
I had the same problem but decided to be patient as we were right in the middle of the wedding season, I figured they were certainly very busy.
Also, I asked one vendor if they was another way/email address I could reach her that would be easier and faster for her to reply, and she explained that since she had so much work and emails to follow up at the same time, the best was to be precise in your emails and questions.
She said that when she received a long email while at work, with lots of information to read and had to search where were the questions, most of the time she wouldn’t have the time to answer right away, so she waited to be able to reply to all my questions in one email.
If you send simple emails with only one or 2 questions at a time, they can reply right away, with a short email, from their phone for example. If their answer is taking more time, they will put it off till tomorrow or later if they’re busy… It went much easier with all vendors after her advice!!
The vendor who has plenty of time to respond right away to each email isn’t a busy vendor…
I think it’s not because they don’t respond back and forth that they won’t be good on your wedding day. What matters is the trust you felt when you met your officiant.
Plus, they are not office people. When they are working it’s always in a different location, not always having access to emails etc…
hope this helps!
Post # 10
SpringBridge216: ABSOLUTELY. I have had to call the hotel we’re booking 4 times to get them to send me info inserts for my invitations. When I FINALLY got someone to talk to me about it, they were like, “We have that but how would we get that to you?” Uhhhh…the United States Postal Service, perhaps??!?!?? I actually had to drive to this hotel to book our accomodations and talk to someone about a room block b/c they were unable to be reached by phone or email. I’d have taken my business elsewhere but they were the most convenient hotel.
If you have the time to vendor shop, do so now! I wouldn’t waste time on people you are getting an unreliable vibe from!!
Post # 11
SpringBridge216: Is it bad to say I am thankful to not be the only one? Ideally, I would have just planned the major stuff to get it taken care. The vendors got to me though. I have the venue, hotel, photographer, officiant done for our May wedding. It is frustrating and good knowing other people relate to this.
laholly: Did you notice things were better after wedding season was over?