- 6 years ago
- Wedding: November 2011
I appreciate all the bees who were so supportive after my first update thread! It helped me to not go AWOL on Kay!!
The day before departure for our wedding I had to do a 5 hr round trip drive to go pick up my ring. When I picked it up it was still shotty work. I had mentioned in the first update that it still wasn’t great but I was just going to accept it. Well, I couldn’t accept it.
Here’s what it looked like when I got it back (mind you, this was the 4th time it had been sent to be repaired):
#1 my wedding band is damaged. It is flat on both sides and comes to a slight point. This is from, what I believe, resizing it so many times (not at my request) and poor workmanship.
#2 the halo is damaged. The spot is leftover soldering material from when they soldered the band to the halo.
I decided this was the week I would call the customer care line because I was to the point where I wasn’t going to freak the f out on the first voice to answer.
I talked to an executive person and e-mailed her the above pictures. She said the work was completely unacceptable and sounded pretty pissed about it.
These were the options she offered me:
1. Send me a whole new set. I declined this offer. The employees at Kay have repeatedly tried to blame me for the poor work because as they said, “your rings don’t match.” Plus, I would have to solder them together and I do not trust they can do it.
2. I can exchange for = or greater value. In this case, I would pick a band that doesn’t have shapes and would not solder.
3. I asked if they would do a complete return and she said “At this point I understand why you would want to do that and I don’t blame you. I would have to talk to the district manager to make sure they are agreeable.”
I’m going to go to tomorrow to see if there is anything I would be willing to exchange for. I’m leaning towards option #3 because I am tired of dealing with Kay and have 0 confidence in them.
I’m thankful I was able to talk to someone who is helpful and agreeable to my wishes. However, at this point I would never recommend Kay Jewelers to anyone. Ever.