Post # 1
Here is the link to my first post if for your background
Need your advice with a bad vendor
After 3 months of going round and round with the vendor and with Visa card we finally made some headway. The vendor finally gave me $70 credit for the missing water glasses that the venue was able to find and return to the vendor on our behalf. Visa card credited my card back $127.00. So we didn’t get all of the $500 of the money back but at least we got some back.
The vendor still got away with over-charging my card and Visa tried to get that money back too but couldn’t. Not sure why. I’ve requested copies of the documentation as to why they couldn’t get this money back. To me if someone gives you a bill for 300.00 and charges your card 320.25 then that is stealing!
I think from this point on I’m going to write to the BBB regarding this vendor. I’ve already contacted my venue coordinator and told her about our troubles. She says she will think twice about referring this vendor to anyone in the future.
Post # 3
I was following your story, and glad to hear you made some head way. We went through something similar, except with linens and the vendor was my husband’s Aunt. She said there were damaged linens (six 5×4 linens) and charged my dad’s credit card 1500 dollars to replace them without authorizing it with him. When I called the linen company they said to replace that amount of linens in that kind of fabric would be about 300 bucks. She was screwing us.
To add insult to injury when we rented the linens from her we asked what would happen if linens got damaged (as out event was outdoors) and she said that wasn’t a problem because they factored that into the price.
It took a lot of back and forth- ruined our relationship- but we got out money back. It’s a crappy situation.
Don’t give up, get all the money back you deserve. If the credit card company is giving you problems threaten to close the account. Vendors shouldn’t be allowed to do that, it’s fraud.
Post # 4
Good for you! Both on talking to the venue coordinator and on trying to get more info from Visa. You absolutely should complain to the BBB. Not that the vendor will care, since they don’t exactly seem to be worried about their reputation, but at least you may be able to prevent them from getting future business. And write about your experience on Yelp, maybe?
Oh and thanks for updating! I actually saw something about a negative vendor experience the other day and it made me wonder what happened with yours. 🙂
Post # 5
I’m so glad you went to the BBB to warn other brides. I use the BBB as a resource when vetting vendors and rest assured your trouble will save some other bride your troubles.