(Closed) Update: Upgrade disaster- getting an exchange, need help!

posted 6 years ago in Rings
Post # 3
Member
2385 posts
Buzzing bee

I don’t have much advice, but I would write a poor review, explaining your experience and post it online so that others don’t make the same mistake. 

Post # 4
Member
607 posts
Busy bee
  • Wedding: June 2012

Argh, how frustrating!!!! No one should have to deal with this nonsense!   If you’re not in love with any of their settings, can you use the credit you have just to purchase the stone?  So get the best stone you can buy with the amount of money you have to work with, then when you have a chance to save and look around a bit more, buy a setting that you love?  It seems like if you settle on a smaller stone and a setting that you don’t love just so you have a ring to wear right now you’re just going to keep resenting the ring.  If you at least get a stone that you really like and are happy with, you can work on the setting later.  You might go ringless for a bit in the process, but maybe in the end it would work out better?  

Post # 5
Member
1306 posts
Bumble bee
  • Wedding: August 2012

Wow, that i messed up! It always amazes me how a busines can be so difficult about things that are THEIR own fault!

Personally, I like your idea….but then again, I have a round solitaire with a plain band. I just prefer the simple, classic look of it. Like you said, you can alwas get it reset later on.

 

Edited for spelling error.

Post # 7
Member
4951 posts
Honey bee
  • Wedding: July 2012

@JB212:  I’d go up the chain in the company until someone does right by you! And be sure to let them know you will be filing a complaint with the BBB.

Post # 9
Member
6256 posts
Bee Keeper
  • Wedding: March 2014

@JB212:  I’m not sure it would be bad karma. If they’re not caring how they’re treating you, why should you care so much how you’re treating them? But I would make this a last resort, because if you get caught you most likely won’t be welcome there anymore.

I kind of hate Jareds. We were given kind of shady service there. Plus they wouldn’t let me take pictures! I was ring shopping 3 hours away from where I live! It’s not like I could just pop in over the lunch hour and look at the ring again. Every single other place I went to let me take pics, and though I liked the ring I found there, I didn’t like their anti-consumer policies, and honestly didn’t remember the ring well enough by the time it was decision time to consider it a contender.

Post # 10
Member
2903 posts
Sugar bee
  • Wedding: January 2011

I kind of had the same experiance with Zales with my trade up. For me to get what I wanted I had to find the biggest store in my area (which was a 45min drive). Because the one closest to me was small and would not work with us much at all. I don’t have much advice except to call around and see if a different store will work with you a little more. I even called around to different places that buy jewelry to see if i could get anywhere close to what we paid so that I could get the money and go buy something somewhere else but no one would even give me half! So we were stuck doing business with Zales.

In your case, I think getting the round solitaire is a safe route to go. I would kinna price compare it to Blue Nile before hand though. You will probably have to pay some mark up but it’s always better for you to be informed than not.

Post # 11
Member
37 posts
Newbee
  • Wedding: October 2013

You might want to consider emailing the Consumerist website. They frequently have the pull to get corporations to make right, or they can get you the email address of the CEO. 

Post # 12
Member
4951 posts
Honey bee
  • Wedding: July 2012

@gneiss:  Excellent idea for the OP!

Post # 13
Member
1649 posts
Bumble bee
  • Wedding: July 2012

At this point, I’d just put all the money they are letting into the exchange into purchasing a diamond only and going elsewhere for the setting. You’ll have come out with something of value, and wont’ have to look down at a ring that leaves a bad taste in your mouth ever time you see it, especially if you are (rightfully so) worried about the quality of their craftsmanship. Yup, it’ll be more money, but it’ll be worth it to get a quality setting done by a competent bench elsewhere.

If that doesn’t float your boat, I would totally get a new setting and then take it to another store to return. There is nothing wrong with that. You are  not being an unreasonbale customer, you are not trying to get more than you paid for, so I’d do it with a clear conscience. 

Post # 14
Member
746 posts
Busy bee
  • Wedding: September 2014

get the round, a cushion won’t be any bigger unless its like 1.25 ish and that ct weight is a lot, and it can be tough to find something that sparkles ideally because cushions are not as uniform or gradable in terms of cut.  I like the idea of a solitaire for now, get the GIA stone

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