- 8 years ago
- Wedding: September 2010
Just a little background (she’s a long one…):
I bought my dress at a sample sale at a bridal fair. It was super well priced (regular $2000, down to $1200), so I went for it. That was last September.
I knew the bridal shop offered cheap alterations to its customers, as well as gown cleaning, so this summer when I took my dress in, I found the actual store and took it there. Now, I know I should have noticed that something was amiss – there was one of those “massage parlors” (think Jennifer Love Hewitt in that movie of the week) next door. Yikes. A busy one at that.
I had an appointment for 10am on the Saturday morning, when the store was supposed to open. The lady didn’t open the door until 10:15, citing a dump truck was in her way. So we went in. The store was run down but full of dresses – I thought it was just one of those places that passed on it’s low rent to their customers in savings. I tried on the gown and asked if the seamstress was coming in – the lady said no, she’d do the pinning herself…
So, the lady pins my straps two different lengths (my mom had to point this out. That would have suuuucked), but otherwise gets everything else alright. She said that it should be ready for a second fitting in two weeks, and that I could just come in two weeks to try it on.
I had a family emergency come up, and I wasn’t able to go in until after three weeks. I tried phoning to confirm that the dress was done – no answer. The voicemail was full. The message suggested I send an email, but I wasn’t getting a response. This went on for three days. Finally, my mom went to drive by to see what the heck was going on (the bridal shop is clear across town for me). They had a hand written sign on the door saying that there was heating problems and they’d be closed for the week. It said to email if we needed something, and they’d be open on Saturday.
So, fast forward to yesterday. My mom, one of my bridesmaids and myself went in to the shop at 10 am again. Again, the shop didn’t open until 10:15 because, you guessed it – dump truck. The lady said that the phone wasn’t working so well (she answered five calls while we were there…) and that the email didn’t work because of the wiringing in the building, and a tech guy screwed it up, and there was a bug. Or something. My dress wasn’t there. She had no idea about it, and kept referring to it as “the pink one”. (It’s called champagne, people! Yikes…) Finally, she determined that my dress alterations got bumped by a bunch of other people, and that my dress was probably still at the seamstress. This is after a month. My mom suggested that we go out to the seamstress and get the dress ourselves. That’s when we found out that my dress was being altered four hours away in a small down north of the city I live in.
Finally, I called again last night to see if my dress was back yet, and they said the pink one was there, (after they asked for the style number, else they didn’t know which one it was -put names on bags, people…) so, hopefully I’ll get my dress out of their hands today. I’m really scared to see what they did with it…
Sorry for the long vent, but seriously. Wow. I’m so sketched out right now.