(Closed) Upset with album – should I tell the photographer?

posted 7 years ago in Photos/Videos
Post # 3
Member
2239 posts
Buzzing bee
  • Wedding: May 2011

I would definitely say something. I do wedding photography and I would really want to know if a client wasn’t happy with products or service I provided! The only way I can make it right is if I know!

Post # 4
Member
2183 posts
Buzzing bee
  • Wedding: November 2011 - Florida Aquarium

I would be honest and tell her you were expecting something different and describe it. Maybe she’d be willing to create the album you were hoping for. I would be really disappointed if I owned the rights and still got that type of album from the photographer, too.

Post # 5
Member
1444 posts
Bumble bee
  • Wedding: May 2011

Oh…that IS a bummer!  I’d definitely say something!  I never thought to ask what “type” of album a professional album was…I certainly never would have guessed it would be one that you could put together yourself with a craft store photo album.  I always assumed a nice, “printed on pages like a book” album!!!  🙁

Post # 7
Member
772 posts
Busy bee
  • Wedding: December 2011

Think of it as doing her a favor, this might be turning off her other clients as well. 

“Your work is so exceptional and I am so pleased with how you photographed our wedding.  But I have to say, the album does not live up to the caliber we have come to expect from your work.  For $500 I expected a printed book, rather than photos in plastic pages. 

I am very shy about this type of thing, and normally wouldn’t say anything, but I am worried your other clients may feel similarly and I didn’t feel right not saying something.”

She should offer to make it right, but you might need to consider what you want.  Do you trust her to redo it as a printed book?  Do you want her to refund you?  It sucks she spent so much effort getting the photos, then gave you something that does not reflect well on her work.

 

Post # 9
Member
2233 posts
Buzzing bee
  • Wedding: September 2012

@Wonderstruck: It’s a proof album? From my understanding of proof albums they are printed 4X6 photos in an album like you describe, but most of the photographers I contacted don’t charge that much or just include them in their package. For that amount of money you should have received what you thought it was (bound album with printed photos).

Post # 11
Member
11356 posts
Sugar Beekeeper
  • Wedding: May 2009

@Wonderstruck: If you haven’t sent the e-mail yet, I am offering one suggested edit.  In your sixth line, you state “perhaps I should of asked” instead of “perhaps I should have asked.”  You may want to fix that before you send the e-mail.

Post # 12
Member
519 posts
Busy bee
  • Wedding: May 2012

It does seem like a lot of money for a proof album, but I’m afraid that you did get what the contract said you would get Frown

Post # 14
Member
2233 posts
Buzzing bee
  • Wedding: September 2012

@Wonderstruck: Quite honestly, that price is insane. I did a quick google search of proof albums and they’re around $100. I think for that amount I would expect a printed album, one of the photographers I contacted charges $250 for a 60 page printed album. 

I don’t think she mislead you, but she should have been very, very clear in what you should expect. I’m not a photographer but in my business I make sure that I’m clear and I verify with my clients that they’ve understood every aspect of a package I offer.

I still think you should let her know that you’re unhappy with what you received. 

Post # 15
Member
2158 posts
Buzzing bee
  • Wedding: July 2012

Definitely send that email.  It’s not mean in any way, and really it just opens the door to discussion of what you were expecting and why she had charged so much extra. 

I might be wrong, but the style with the pictures printed directly onto the pages is more of a coffeetable book as opposed to an album, isn’t it? That’s just what I got from my photographer though, and I don’t know much about the terms myself.

I understand why you’re upset though, I hope you send the email and let us know what the photographer says back

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