(Closed) Upset with Custom rings

posted 6 years ago in Rings
Post # 3
Member
380 posts
Helper bee

Unfortunately it sounds like you don’t have any proof that the measurements were quoted wrong. Unless you can find your copy of the receipt/invoice/email where you specificially ask for the 8mm, I don’t think there’s much you can do. He’s doing the right thing by fixing it for you and not charging for labour – as hard as it is, I’d have to say just let it go and look forward to getting your dream ring (and I’d love to see photos once you get it!)

Post # 4
Member
868 posts
Busy bee
  • Wedding: November 2011

I agree with caffeiney.  Unless you have the original sales order that proves you asked for 8mm, you’re up the creek 🙁  I would take him up on his offer to eat the labour costs.

Post # 5
Member
1269 posts
Bumble bee
  • Wedding: May 2013

I don’t think it hurts to just check with the manager, see if I.T. can help you recover the e-mail receipt or if the company keeps recordings of order calls. Assuming checking with the manager won’t eliminate the option of saving on the labour for the fix it can’t hurt. The company should have a record of the receipt they sent you, if they’re honest they can recover it.

Post # 6
Member
54 posts
Worker bee
  • Wedding: April 2014

Personally, I think you should put your foot down about this and insist on having the labor/redesign charges covered.

 

My “almost” fiance and I are currently in the process of custom designing my engagement ring.  I had found a designer setting I was IN LOVE with, but thought $5k+ for the setting alone (no diamond) was a little pricey.  So, we found a jeweler to do a “knock off”.  

 

Our total design cost is $200.  This included SEVERAL digital 3D images I saw, tweeked, and approved.  From there a wax mold is made.  I should have this by next Friday.  It’s the exact setting but made out of a blue wax.  If I want to change it from there, there is a $50 fee.  AND our jeweler said he wouldn’t charge us the fee regardless since he views it as his fault if the mold isn’t EXACTLY what I want.

Only AFTER I see, tweek, and approve the wax mold is the ring actually cast.  The whole thing – in platinum with channel set E, VS2 princess cut stones and marquis set prongs will cost us $2800.  

 

If the store you ordered from only gave you generalized verbal descriptions over the phone AND their sales rep convinced you to order something other than what you originally wanted, then it is on the store to make you happy.  You spent enough $ there!  It’s great to be nice and sweet to everyone but there are times you have to be firm or people will walk all over you!

 

If you get a no, ask to speak to that person’s supervisor.  And if that person says no, ask to speak to their superior… all the way until you get to the owner if you must.  

 

Sorry for the rant… I just hate seeing people get taken advantage of!!!!

 

 

 

 

Post # 7
Member
54 posts
Worker bee
  • Wedding: April 2014

Here’s some examples of my virtual ring design (which, I personally feel they should have provided you BEFORE casting your custom ring) :

Post # 10
Member
868 posts
Busy bee
  • Wedding: November 2011

@ArmyWife85:  That’s perfect!  Armed with that information they should 100% be replacing the ring at their own cost.  Good luck!

Post # 11
Member
1269 posts
Bumble bee
  • Wedding: May 2013

@ArmyWife85:  Yes! I’m so glad my suggestion was able to get you some ammunition! I hope everything gets resolved. And I don’t think you’re being a spoiled brat, you ordered and paid (alot) for something you should get what you ordered. It sounds like you’re being really polite. I’m in customer service and if we screw up it’s the company’s responsability to resolve it.

Post # 16
Member
3618 posts
Sugar bee
  • Wedding: November 2011

I’m sorry about the whole situation, but from your latest update it sounds like they have been VERY accomodating. It is not unreasonable to ask you to pay for the additional material cost. They are going above and beyond what they need to do by allowing you to keep the current set until you pay off the difference for the new set and they are only charging you material cost. I feel that is acknowledging their error and making the situation right. 

For what it’s worth, your set is gorgeous the way it is.

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