- 9 years ago
Hope the planning is going well! I got married in March, but just wanted to share a review on our venue for those of you in your early venue-hunting stages.
We had our wedding ceremony and reception at the US Grant Hotel, and even now (over two months after our wedding!), I am still dealing with issues.
The hotel is beautiful, the staff at the front desk, valet, concierge, waiters, etc. were wonderful. We got a lot of compliments from our guests about the ballrooms and guest rooms.
But, the catering department was completely unsatisfactory. They made mistakes with our food and beverage, and when I noticed during the wedding, the catering manager argued with me about it, and basically yelled at me and blamed me (during the cocktail hour!!). To top it all off, we ended up getting charged for all the mistakes.
I was dealing with this issue during my honeymoon and have been completely stressed out about it since the wedding. The head of the catering department sort of addressed the issue with an apology, but she did not fully address the issues on our final bill, and it was obvious to me that they still did not think they did anything wrong, and still attempted shift the blame onto me by pointing out other complications in the wedding unrelated to food and beverage.
While I do think the hotel is beautiful, I would not recommend anyone getting married there, or at least not if you are working with certain catering managers. I am sure that the incident that happened at our wedding was just a fluke, but the catering department’s defensiveness and handling of the situation post-wedding is very telling of their customer service standards.
Frankly, I expected MUCH better service from a "Luxury Collection" hotel, and am very disappointed with what I received for the amount of money I paid.
I know that these types of reviews are unlikely to prevent anyone from choosing a particular venue for aesthetics, but I do hope that this will help any US Grant brides out there in dealing with the catering department.
I loved some of my other vendors, and not-so-loved others, so if anyone needs recs, feel free to PM me!