(Closed) Used Dress Seller Didn't Mention Alteration. Please Advise!

posted 4 years ago in Dress
Post # 2
931 posts
Busy bee

I’d drop it. How much did you spend on the dress in total Vs how much the dress cost? $60 is aggravating but not a deal breaker especially if the rest of the dress is in good shape. You could try to get your $ back but than you would take a risk next time That it could be worse. Also how was the price compared to the other prices of the dresses? You probably chose this dress bc it was best price for best condition. 

  • This reply was modified 4 years, 3 months ago by  Mrs.Z..
Post # 4
931 posts
Busy bee

sbr5d:  how is that compared to other dresses for sale on the same style/size? 

Post # 5
45 posts

I would drop it…I don’t think it would be worth the hassle.  You only paid $350 so that’s not bad.  What would you have spent on it new?  I do agree she should’ve mentioned it to you though.

Post # 6
938 posts
Busy bee
  • Wedding: November 2016

It wasn’t as advertised.  $60 is $60.

How would I respond?  I’d ask her to refund me the $60 as it had alterations that weren’t advertised – and if she didn’t do that, I’d advise her that I was filling out a paypal claim and no longer want the dress, and would want the $350 back, and hope she can find someone else who would buy it with the alterations.

Her choice. If she was smart she’d pay the $60…

Post # 7
3777 posts
Honey bee

Why get adversarial about it when you’ve probably saved thousands of dollars and snagged yourself a bargain and you love the dress anyway?  She forgot to tell you about the alterations and you forgot to ask. Chalk it up to experience, cough up the $60 and move on.

Post # 8
46980 posts
Honey Beekeeper
  • Wedding: November 1999

Filing a claim with Paypal is not getting adversarial. It’s getting what you paid for.

I agree that you should have asked about any alterations but, on the other hand she should have listed them in her ad. I doubt she “forgot” about the alterations. Most often when there is pressure to concude a sale quickly, it is because the seller has something to hide.

Post # 9
1543 posts
Bumble bee
  • Wedding: August 2014

I would not bother disputing it for $60. But I would keep harping on the seller to get her to pay you. Send a threatening (ie I will dispute this unless you pay me) letter to her. make it detailed. 


Post # 10
106 posts
Blushing bee
  • Wedding: April 2015

Mrs.Z.:  If it were me, I would drop it, $60 isn’t worth it to drag it out with a Paypal dispute. I say this mostly because 1) I think it’s on you to ask if there were alterations or not and 2) it would be safe to assume every used gown has alterations unless explicitly stated. 

However! – This is not to say you don’t have a case with PayPal. If the $60 is a big deal to you, make sure you’re prepared for some back and forth. 


Post # 12
1144 posts
Bumble bee
  • Wedding: May 2015

I would totally start a paypal dispute! I can believe how many Bees here are blaming you. If you go buy a used car and the radiator is cracked and the dealer knows that and doesn’t tell you, whose fault is it? The fact that she takes no responsibility is total crap, I would be LIVID more about that than the $60.


When selling used items it is ALWAYS the seller’s responsibility to disclose ANY unexpected features about an item. Stains, scuffs, snags, and alterations. And because you have an email from her where she admits not disclosing the alterations, through PayPal this will be open and shut.


Most likely if you just write her and tell her you are opening a paypal dispute she will just go ahead and refund the $60 (I’d also contact POWD to let them know so she doesn’t try to re-list it)


Just say


“Dear Seller,

Unforunately due to these undisclosed alterations I will be filing a dispute with PayPal for a refund. I already have your messages as evidence that you misrepresented this dress, so the case should be open and shut. Additionally I will be contacting Preownedweddingdresses to make them aware of the situation so you will not be able to list the dress without disclosing these conditions again.


Alternatively, my offer to except a $60 refund to cover the cost of these unexpected alterations still stands. I will give you X amount of days to reply or issue a refund or I will begin the dispute process.”


Paypal is generally very good about refunding scammed customers that’s what they’re there for.

Post # 13
197 posts
Blushing bee

I agree with PP. I always try to disclose everything and anything about any item I am selling used. If she forgot to disclose something, she should be either willing to take the dress back and refund you full price or do something to reimburse you because you didn’t get what was listed in the ad.

Post # 14
1379 posts
Bumble bee
  • Wedding: February 2015 - Chapel on Base

I personally would file a dispute.   $60.00 can buy you something else.  It’s definitely not worth the headache but it is worth the principle that she didn’t disclose information that may have changed your mind.  

Post # 15
189 posts
Blushing bee
  • Wedding: February 2015

you don’t really have anything to lose to file a dispute, warn her first and give her an opportunity to reimburse for the $60. Removing the boning is certainly worth mentioning! It’s not like it was altered just for fit, a significant piece of the dress was removed. 

You’re lucky it’ll only cost $60. Don’t dwell too much longer on this so that it’s still worth your time.

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