Post # 1
Hi there! This is my first post, and I wish it was a less stressed one 🙁 I know it’s long, but please read and advise!
Earlier this month, I finally bought a used dress from PreOwnedWeddingDresses.com after months of searching. I didn’t research the right way to handle the transaction, which I usually would have been all over, because the seller was moving and needed me to buy it immediately, and I was busy with friends in town for a music festival, so I just sent her the payment through PayPal.
When I got the dress this Monday, I was so excited to try it on. It’s beautiful, but I immediately noticed the boning was digging into my stomach and there was bunching at the waist right where it ended, and when I looked inside the dress I saw that the boning had been clearly trimmed several inches all the way around. I asked the seller, and she said she’d just forgotten to mention it and didn’t even apologize! So I took it to a tailor, who confirmed that the bunching was due to the boning being removed, and it’ll cost $60 to fix it.
I asked the dress seller (who was not very personable to begin with) if she would reimburse me the $60, since she didn’t tell me about it and I would have bought the dress from someone else if I’d known (it’s a very common dress), and she refused. She did apologize, but she said that dresses almost always need alterations and it’s not her responsibility. I feel like she’s missing the point, probably on purpose, because the problem is she made an alteration I didn’t want and have to fix and didn’t tell me about it! I’m not sure what to do–my mom wants me to open a PayPal claim against her, but that sounds stressful, I don’t want to have negative vibes around the dress, and I’m worried that because I didn’t have her send an invoice with all the exact specifications of the dress I won’t be able to claim it wasn’t as described. My fiance thinks I should just drop it, it’s only $60, but I feel like that’ll look like I’m agreeing with her, and I don’t! I’m mad and feel taken advantage of. I’m thinking of just sending her an email explaining why she IS responsible and saying that though I could dispute it I won’t, because hey, sometimes being self-righteous makes me feel better, but I don’t know how she would respond.
Has anyone had problems with a used dress seller? How would you respond? Thanks for listening!!!
This topic was modified 2 years, 10 months ago by sbr5d.
Post # 2
I’d drop it. How much did you spend on the dress in total Vs how much the dress cost? $60 is aggravating but not a deal breaker especially if the rest of the dress is in good shape. You could try to get your $ back but than you would take a risk next time That it could be worse. Also how was the price compared to the other prices of the dresses? You probably chose this dress bc it was best price for best condition.
Post # 3
Mrs.Z.: It was $350 including shipping.
Post # 4
sbr5d: how is that compared to other dresses for sale on the same style/size?
Post # 5
I would drop it…I don’t think it would be worth the hassle. You only paid $350 so that’s not bad. What would you have spent on it new? I do agree she should’ve mentioned it to you though.
Post # 6
It wasn’t as advertised. $60 is $60.
How would I respond? I’d ask her to refund me the $60 as it had alterations that weren’t advertised – and if she didn’t do that, I’d advise her that I was filling out a paypal claim and no longer want the dress, and would want the $350 back, and hope she can find someone else who would buy it with the alterations.
Her choice. If she was smart she’d pay the $60…
Post # 7
Why get adversarial about it when you’ve probably saved thousands of dollars and snagged yourself a bargain and you love the dress anyway? She forgot to tell you about the alterations and you forgot to ask. Chalk it up to experience, cough up the $60 and move on.
Post # 8
Filing a claim with Paypal is not getting adversarial. It’s getting what you paid for.
I agree that you should have asked about any alterations but, on the other hand she should have listed them in her ad. I doubt she “forgot” about the alterations. Most often when there is pressure to concude a sale quickly, it is because the seller has something to hide.
Post # 9
I would not bother disputing it for $60. But I would keep harping on the seller to get her to pay you. Send a threatening (ie I will dispute this unless you pay me) letter to her. make it detailed.
Post # 10
Mrs.Z.: If it were me, I would drop it, $60 isn’t worth it to drag it out with a Paypal dispute. I say this mostly because 1) I think it’s on you to ask if there were alterations or not and 2) it would be safe to assume every used gown has alterations unless explicitly stated.
However! – This is not to say you don’t have a case with PayPal. If the $60 is a big deal to you, make sure you’re prepared for some back and forth.
Post # 11
Hey everyone, thanks so much for responding! It’s made me feel a lot better about the whole thing.
I am leaning toward asking her one more time then dropping it. I’ll note that I was always planning on buying a used dress, so I’m not really comparing it to new prices. I was going to buy the same dress + a veil I didn’t need for $425 from someone else who was really nice, and I wish I had! Also, I didn’t ask her about the alterations because she listed three in her posting, so I assumed that was all of them.
Post # 12
I would totally start a paypal dispute! I can believe how many Bees here are blaming you. If you go buy a used car and the radiator is cracked and the dealer knows that and doesn’t tell you, whose fault is it? The fact that she takes no responsibility is total crap, I would be LIVID more about that than the $60.
When selling used items it is ALWAYS the seller’s responsibility to disclose ANY unexpected features about an item. Stains, scuffs, snags, and alterations. And because you have an email from her where she admits not disclosing the alterations, through PayPal this will be open and shut.
Most likely if you just write her and tell her you are opening a paypal dispute she will just go ahead and refund the $60 (I’d also contact POWD to let them know so she doesn’t try to re-list it)
Unforunately due to these undisclosed alterations I will be filing a dispute with PayPal for a refund. I already have your messages as evidence that you misrepresented this dress, so the case should be open and shut. Additionally I will be contacting Preownedweddingdresses to make them aware of the situation so you will not be able to list the dress without disclosing these conditions again.
Alternatively, my offer to except a $60 refund to cover the cost of these unexpected alterations still stands. I will give you X amount of days to reply or issue a refund or I will begin the dispute process.”
Paypal is generally very good about refunding scammed customers that’s what they’re there for.
Post # 13
I agree with PP. I always try to disclose everything and anything about any item I am selling used. If she forgot to disclose something, she should be either willing to take the dress back and refund you full price or do something to reimburse you because you didn’t get what was listed in the ad.
Post # 14
- Wedding: February 2015 - Chapel on Base
I personally would file a dispute. $60.00 can buy you something else. It’s definitely not worth the headache but it is worth the principle that she didn’t disclose information that may have changed your mind.
Post # 15
you don’t really have anything to lose to file a dispute, warn her first and give her an opportunity to reimburse for the $60. Removing the boning is certainly worth mentioning! It’s not like it was altered just for fit, a significant piece of the dress was removed.
You’re lucky it’ll only cost $60. Don’t dwell too much longer on this so that it’s still worth your time.