Post # 1
My husband just called me to tell me that our DJ just kept him on the phone for 45 minutes about a review I posted on Wedding Wire.
I rated them on 5 things and the rating ended up being 2.8/5.0. I also wrote a very long review explaining the good and bad thigns we experienced.
Some of the problems we had were that the DJ played the wrong song when I walked down the aisle and when we were introduced but my major dissapointment was this:
I wanted to book the DJ til 10pm. The guy who sets everything up convinced me that everyone would be tired before that and that I should book til 9pm. He said that if the party was still going, I could talk to the DJ and add on an extra hour. At 8:45, the dance floor was PACKED so we went to the DJ to add the hour. He said he couldn’t do it b/c it was his anniversary. I was SO dissapointed. The wedding ended prematurely and to me, that deserves a 2.8/5
Has anyone else had a vendor contact them about an online review?? It would be one thing if he was trying to make ammends but he was complaining about the review!!
Post # 3
Wow, I’d be tempted to write another review complaining about his call! 🙂
Post # 4
was there a contract? if it was just unwritten, it’s a little iffy, but most DJ services have a clause that time can be added, given the client is aware of the overage charge. either way, if he wasn’t the best, he shouldn’t be complaining that you are warning others of that. i think it’s great that you mentioned all facets; positive and negative on your review, though!
Post # 5
YEse, my Band had my review on Wedding Wire suspended for a couple months because they disputed it. I provided plenty of proof that this band was my band. WeddingWire was totally unresponsive to me and I nearly took all of my reviews down as a result! I would love it if WB could make a much better vendor review site because I think WW is awful.
That sucks about your DJ – I would have given them a much lower ranking if I were you.
Post # 6
- Wedding: March 2010 - Calamigos Ranch
I would update about the call. You gave your honest opinion, and he continued to act unprofessionally!
Post # 7
They don’t deserve a 2.8 – maybe a 1.8!!! Just having the processional song wrong would take them to a 2.0 in my opinion. I mean, when is a song more important?? And if I make a mistake, I’m extremely careful not to repeat it, and yet he then played the wrong intro song????? geeeez. Actually, I’d give them a .5 just for showing up, because it sounds like that’s about all they did!!!
Post # 8
I would have totally given a bad review! You don’t owe him anything and you paid for his services so you deserve to review with your honest opinion! Its something that other brides might find helpful!
Post # 9
Having put a lot of thought into my processional song, I. Would. Be. PISSED. if a DJ got that one wrong. (The song is in memory of my mom, who died in 2005 – I’m not just being all Bridezilla for no reason.) That alone would have taken him down to 2.5/5. And being so unprofessional as to call and complain about my review would take him down to 2/5, with an updated review.
Post # 10
I agree with marigold- I would update your review and include that little bit about them calling to complain! You should be able to give an honest review, particularly if you explained the ratings the way you explained it to us. I’m sure all of us are nodding our heads in agreement thinking that we would have rated them the same as you!
You have a right to write an honest review. I can understand a review being suspended due to it being false, but if things happened as you say they did, then I can’t believe WW would even dare consider pulling it down. Us brides need resources like that! Besides, the DJ should just take that review to heart and next time, don’t schedule a wedding on his anniversary if he’s not going to commit to his client, and he should make sure he plays the right songs!
Post # 11
DaisyBride–I suspect he told you to book until 9, knowing that the party would go on for longer. Since you’d be adding on at the last minute, you’d have to pay the upcharge for the last minute addition. And, the fact that he played the wrong song twice is a very big deal
Post # 12
Wow, and I think you were being generous with a 2.8!!!!!
I agree with Marigold. Also, if they’re filed with the BBB, I’d file a complaint of harrassment.
Post # 13
If I was a vendor and received a low score, I would want to reach out to my client and see if I could understand why (or explain myself), but I would do it in an apologetic way.
Did your husband feel like he was being harassed? Or was the DJ just simply trying to understand what went wrong?
In any case, based on what you’ve said, I would have given him a ZERO. What a horrible experience!
Post # 14
I agree with honey bun. He sounds like a jerk.
Post # 15
Thanks for the responses! I relied on reviews when I was booking vendors and I am trying to give honest reviews to help other brides.
There was a contract but it didn’t say anything about adding additional time. The extra hour would have cost the same either way so I really don’t understand why he was so pushy about us booking til 9 instead of 10.
I’m going to talk to the hubby before doing anything. He could only talk to me for a few minutes when he called me b/c he was going to a meeting so I couldn’t get the full story of what was said. I know that the guy complained specifically about the overall rating and that it was too low and that we were effecting his livelyhood (his overall rating on WW is still like 4.5!). He also accepted responsibility for not checking to make sure that particular DJ was available to stay late that night.
I really wish he had called me instead!
Post # 16
He would have definatly got a worse review from me and he also would have gotten a followup terrible review for calling me about my review. I’d tell him; “You sucked point blank; I don’t want anyone else making the same mistake I did.”