(Closed) Vendor Complaint Behind My Back

posted 8 years ago in Emotional
Post # 3
Member
375 posts
Helper bee

@Ms. Sapphire:  Oh my goodness.  🙁  I’m SO sorry she went and did that — she had NO business contacting him.  While she has worked with him in the past, he is YOUR vendor and it is up to you to voice any concerns should you feel the need.  I would do exactly as you stated.  I’d call him up and let him know that that your acquaintance didn’t even attend the wedding and her actions were entirely inappropriate.  Compliment him on his strengths and drop in a line or two about what you didn’t care for.  There is nothing wrong with constructive criticism but for someone to outright behave in that manner is uncalled for and rude. 

Post # 4
Member
335 posts
Helper bee
  • Wedding: September 2010

She should have not done that….it wasn’t her place to do so in the 1st place.  I just feel for you because when you do call him…it will be very awkward so you may want to start stating just that in the beginning of the conversation….”I know that so and so called to tell you….blah, blah, blah.”  I am sorry I can’t be more help.

By the way….I was just wondering what problem you had with the florist to begin with?

Post # 5
Member
1927 posts
Buzzing bee

I agree that you should call him and address it directly.  Althought this really isn’t your fault apologize for the way things have gone down, and say you know that the complaint should have come from you and that you were planning on speaking to him about it.  But do not apologize for being disappointed with his work.  If he didn’t deliver what he said he would then he needs to know that and it needs to be dealt with.

Post # 7
Member
5977 posts
Bee Keeper

Wow…I can’t believe she did that either!

First, I would calm down a bit before talking with her again. Just let her know that it wasn’t her place to speak for you and your husband, especially since she didn’t refer your florist to you. You want to pick your battles, and everything ended up fine in the end, and you were happy with the end product. You don’t need her speaking up for her!

I would then contact the florist and let him know that while there were a few hiccups at the start, you really enjoyed working with him. You didn’t intend to have your semi co-worker vent your frustrations out at him. Just apologize and let him know exactly how everything went down. I’m sure he’ll understand and try to make it right with you.

Post # 8
Member
7975 posts
Bumble Beekeeper

Eek! I would start with an apology off the bat – something like, “I heard Acquaintance called you – sorry about that! She asked how the flowers turned out for the wedding because she knew we were working with you and I just mentioned that they weren’t exactly what I was expecting. Actually, that’s what I wanted to talk with you about…”

Post # 9
Member
382 posts
Helper bee
  • Wedding: January 2011

oh, that is so rude of her! i would also be really irritated. i think you did what you had to by letting this woman know she over stepped the line and should have talked to you first about contacting the florist.

if i were you, i’d call the florist anyway, mention that you are sorry he had to hear this second hand and it’s not the way you intended the information to be delivered to him and just let him know first-hand what your dissappointments are. maybe mention that you told this woman you didn’t appreciate her call him – they can work out their own working relationship – and in the meantime, you can feel better about explaining your feelings.

Post # 10
Member
711 posts
Busy bee
  • Wedding: May 2010

I dont know how I would contact the florist to apologize. I hope that everything works out. That was extremely inapropriate of her.

Post # 11
Member
2496 posts
Buzzing bee
  • Wedding: January 1991

I think daydreamwander’s suggestion is good…. address the situation directly, and make sure he knows that you were only referencing that 1 part of the flowers that he did. I would also make sure that you tell him that you addressed her about what she did and that you were NOT ok with that, and that you have not talked to anyone else about this.

As far as the situation with your co-worker, I would directly address her behavior.  Say something like, “I was really hurt by you calling Mr. Florist.  I feel that it was out of line for you to do that, and I hope in the future you can respect my wishes.  I have called Mr. Florist and it was really embarassing to have to explain your actions along with the actual issue of the flowers not being what I expected….”

🙁  so sorry this happened to you… that’s SO awkward!!

Post # 13
Member
5657 posts
Bee Keeper
  • Wedding: February 2012

wow… your acquaintance sounds like a busy body. Good thing the florist didn’t take it out on you!

Post # 14
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

This is one of my biggest fears. In fact, on this site I get frequent PM’s from accounts with no posts asking specifically about my experience with a vendor. I just assume it’s the vendor contacting me and I don’t usually respond. I would never write a bad review of a vendor I worked with because I don’t want to hurt anyone’s career, but I would like to be able to vent to friends. It’s awful that your friend did this and I would totally distance myself from her if I were you. That was such a weird and awkward thing to do..

Post # 16
Member
7975 posts
Bumble Beekeeper

Do NOT mention the drama! What’s done is done, and if she’s not apologized by now, she isn’t going to anytime soon. She’s either embarrassed or on a high horse, and either way, bringing it up again will do no good for either of you.

I’d just take the high road if I were you. The vendor isn’t upset, so try to let it go inwardly – and outwardly act as though you already have. 🙂

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