Post # 1
I emailed a vendor saying we have decided to go with another company and they sent an email back asking what company we went with. I know I don’t have to tell them, but how should I handle this? Is it a bad idea to tell them?
Post # 3
You are under no obligation to tell them. But I think it is nice to give feedback as to who their competition is and politely tell them why you went with the other company. Feedback like that can help them make improvements.
Post # 4
My guess is they only want to know who their competition is so they can better improve their business.
You of course do not have to give them that information, (and can reply and say you would rather not share that information), but I don’t think it would hurt to answer, either.
Post # 5
I am going throught this now also. I had a caterer that I did TONS of business with and I went there first for a quote. I also let them know it was not a sure thing, that I was going to shop so to give me there absolute best price. I found they were the highest priced even with their long standing customer discount. I chose another caterer that i loved the food and was 1/2 of what they quoted me and included appetizers. I am in sales and would hate if my customers disclosed what I gave them so I decided to practice the same here. I am letting them know I went with someone else based on great food and lower quote but will not give cater or exact price.