Post # 1
Ok bee, please tell me what I should do. I don’t want to be one of those crazy, need brides but I tend to get impatient when I’m being ignored. Here is the back story.
Back in April we signed with our reception venue. When I went for the first meeting, and to show Fiance and Future In-Laws the venue the woman was SO nice and very very helpful. She is the banquet manager. I LOVED her! Since then whenever I email her with a question I get NOTHING in return. I called her to find out about an up charge with the flowers so I can discuss options with my parents before booking a florist. The venue “provides” centerpieces if you want gerber daisys or lillies. I do not, I want roses and I have been trying to figure out the upcharge since April. No answer.
After we sent in the deposit, I emailed her and asked if she got it. No answer. A week later I called, and then I got an email back saying yes they had.
Now, I’m trying to book vendors and I don’t have any definete times set and its driving me crazy. Also, my parents may be moving out of state and I’d like to do my tasting while my mother is only two hours away. My other frustration is that they provide the cake. I want to know if the baker is confident they can do the cake I want. If not, I would like to find my own baker.
So I emailed her Thursday at 4 and said that I would like to come in and set up a time to meet. I’ve heard nothing back. I understnad it is wedding season and she is busy but I’m paying just as much as these brides and I would like some answers to my questions. I’ve tried being patient but why haven’t I heard anything about ANYTHING! Please let me know what you’d do now? Do I call her and ask to use a different wedding planner at the site?
Post # 3
You sound really frustrated. And I know it seems like she is ignoring you. But she is probably very very swamped right now. And yes, you are paying the same as the other brides, but the other brides are getting married right now, or in the next few weeks that she has to deal with right away.
She should have responded to let you know she is swamped. She probably is not handling it very well.
But I have a friend who works at a very popular wedding venue (this is her first summer at the job) and she works 14 hour days. Since it is wedding season, she works from 8 am to 10 pm 5 days out of the week. And sometimes she goes in on her day off as well. She also gets 80 to 100 emails PER DAY. She said once she got 17 emails from ONE BRIDE in ONE DAY.
I never realized how busy wedding planners are until my friend started working there.
So yes, if you want to try to work with a different coordinator, you should call and ask for that. But chances are, she is probably just as overworked.
I would just suggest phoning to ask for a quick meeting to get all your questions answered (instead of multiple emails which are probably harder for her to handle)
Post # 4
Thanks! I guess I just wanted someone to tell me how swamped she is! I wish she would have told me herself in the beginning. I’m very frustrated, and I think it’s because I’m unemployed and this wedding is literally all I have to do during the day. I mean, you can only clean and do so much laundry!
Thanks for you opinion!
Post # 5
Firstly, I understand your frustration! I was in love with a venue that had a disorganized coordinator and I just had to let the thought of having a wedding there go, because I knew that woman would drive me INSANE. I understand her being very swamped, but I don’t think you’re being unreaonsable with how often you’re contacting her, so she really should return your e-mails or calls within a few days.
If you contact her again and she doesn’t get back to you, does she have a supervisor you can talk to?
Post # 6
Sounds really aggravating. Like everyone else said, she may very well be swamped, but since you’re not harrassing her, you really should have gotten SOME response. It may be really impolite, but I personally would pop in at the venue and even if she’s busy, SOMEONE should be around to help you.
Post # 7
That sounds very frustrating, but since your wedding isn’t until next year, she is probably helping other brides who’s are a little bit closer. Not trying to offend you or saying it gives her a right to ignore you, but she probably has a time table that she goes by for who gets her attention first. I would try to be patient, wait a little while. Believe it or not you do have plenty of time and you don’t wanna stress yourself out this early in the game.
Everything will work out just fine, try to keep your patients. I know its hard not to wanna do everything at once, but believe me you’ll stay more sane if you pace yourself.