(Closed) Vendor Frustration

posted 9 years ago in Reception
Post # 3
216 posts
Helper bee
  • Wedding: August 2009


You sound really frustrated.  And I know it seems like she is ignoring you.  But she is probably very very swamped right now.  And yes, you are paying the same as the other brides, but the other brides are getting married right now, or in the next few weeks that she has to deal with right away. 

She should have responded to let you know she is swamped.  She probably is not handling it very well. 

But I have a friend who works at a very popular wedding venue (this is her first summer at the job) and she works 14 hour days.  Since it is wedding season, she works from 8 am to 10 pm 5 days out of the week.  And sometimes she goes in on her day off as well.  She also gets 80 to 100 emails PER DAY.  She said once she got 17 emails from ONE BRIDE in ONE DAY. 

I never realized how busy wedding planners are until my friend started working there. 

So yes, if you want to try to work with a different coordinator, you should call and ask for that.  But chances are, she is probably just as overworked. 

I would just suggest phoning to ask for a quick meeting to get all your questions answered (instead of multiple emails which are probably harder for her to handle)

Good luck!

Post # 5
952 posts
Busy bee
  • Wedding: September 2009

Firstly, I understand your frustration! I was in love with a venue that had a disorganized coordinator and I just had to let the thought of having a wedding there go, because I knew that woman would drive me INSANE. I understand her being very swamped, but I don’t think you’re being unreaonsable with how often you’re contacting her, so she really should return your e-mails or calls within a few days.

If you contact her again and she doesn’t get back to you, does she have a supervisor you can talk to?

Post # 6
898 posts
Busy bee

Sounds really aggravating. Like everyone else said, she may very well be swamped, but since you’re not harrassing her, you really should have gotten SOME response. It may be really impolite, but I personally would pop in at the venue and even if she’s busy, SOMEONE should be around to help you.

Post # 7
1064 posts
Bumble bee
  • Wedding: October 2009

That sounds very frustrating, but since your wedding isn’t until next year, she is probably helping other brides who’s are a little bit closer. Not trying to offend you or saying it gives her a right to ignore you, but she probably has a time table that she goes by for who gets her attention first. I would try to be patient, wait a little while. Believe it or not you do have plenty of time and you don’t wanna stress yourself out this early in the game.

Everything will work out just fine, try to keep your patients. I know its hard not to wanna do everything at once, but believe me you’ll stay more sane if you pace yourself.

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