Post # 1
Hey gals! We are doing a DIY backyard wedding on Sept 6, less then 2 months away! We took a family recommendation on our caterer and tent supplier. We actually experienced the caterer a few times as well and really loved the food. The two vendors work hand in hand on events like this. The tent company is a sub-contractor for this caterer when they are doing the same event. Meaning we are paying the caterer for everything, then she’ll pay him. These two people have definitely topped my stress scale. They both know my family, the caterer even goes to the same church as my sister. From the get go everytime we get specific and request something in writing they say things like "we’ll take care of it" and "we’ll make it happen for you." I’m blown away by how unprofessional they have been. The menu is set and the price per head is agreed on however we don’t have a signed contract, we have an email. The tent company came to the house once to hear what we wanted, he jotted a few notes down and sent us a list of what he’d be providing. He said we’d have a CAD drawing (a blueprint) in June. Well, the list had many errors and we have yet to receive the CAD drawing. We have made numerous phone calls and sent tons of emails and still do not have the answers we need. More importantly we still don’t have a signed contract, just email…We are getting married on the Jersey shore and the summer is their busy season so that has been their latest excuse. The last thing we heard was "we’re so busy right now we can’t get that to you until July." Well, July is here and we still have nothing.
I’m so frustrated and kind of worried. We don’t want to get aggressive because we don’t have a signature and I’m afraid they might bail on us…but I don’t know how to get what we want without getting aggressive at this point. There are so many things that need to be purchased still for the tent and centerpieces, etc. I really need that blueprint to know exactly how many poles I need to decorate, perimeter for twinkle lighting, tent height for decorations and lighting etc. This business is extremely popular and came well recommended. I just don’t understand how they think it’s even remotely appropriate to not have provided us this info yet.
We’re suppose to go through the caterer with all our questions but all we get from her is that she has relayed our message and is just waiting for the tent guy to answer. This has been said to us at least 5 times.
Please provide any advice. I’m scared.
Post # 3
- Wedding: June 2008 - Imperia Hotel (modern chic hotel)
Aw, I am so sorry…. I hate Vendorzilla stories…
I would say, keep harassing them… it sucks but your paying them.
Maybe tell them that if you dont have your blue print, contract and the rest of the missing information by a given date… then you will need to take some action.
COuld you try and find someone else… just in case?
Im sorry this is happening… aarg!!! vendors and unprofessionalism… seems to be common today
Post # 4
This is making ME nervous now! Care to send me a PM and let me know the vendors? My daughter’s wedding is in LBI next May and we also have a caterer and rental company working together.
Post # 5
Since you’re not locked into a contract, you might consider looking at other caterers/tent vendors. I understand they’re friends of the family, but sometimes that can end up being the worst, because they might feel like they have a lot more leeway than someone impartial.
What you could do is let them know that you are looking at other vendors because you’re unsatisfied with the service you’re receiving, and at the same time, tell them what you expect if they want to keep your business. Push come to shove, they are a business and should want to keep you as a customer. If they can’t come correct, I would suggest moving on, so as not to further damage the relationship.
I hope everything works out! (Hug!)
Post # 6
Thank you for the wonderful feedback and hugs 🙂 I do have an update. Shortly after posting I broke the protocol of working through the caterer and called our tent vendor. Turns out I just needed to get the right person on the phone. It is a family run business and when I spoke to the son about the situation he immediately stepped up to the plate and apologized for the delay. He told me I’d have my blueprint and contract that afternoon and I did. He gave me his email and cell and said that he’d like me to contact him directly going forward and not got through the caterer who clearly is a little scatterbrained.
As for the caterer, we informed her that we MUST have a contract to provide to our wedding insurance company. This actually got us a response but she still hasn’t sent us a contract. She once again, this past Saturday morning, said she was working on it and would be faxing it that day, she didn’t. And she continues to act like we are asking for something unusual which I just don’t understand…Funny enough, I told her that I spoke with the tent company directly and secured what I needed, including the blueprint. She asked me to send it to her, twice actually! I’m planning on letting her see what it feels like to be completely ignored after making a simple request. My better-half will be chasing after her once again tomorrow.
I truly wish we could walk away from this caterer at this point, but we are only a month out. We know her food is some of, if not the best on the island, so we’ll continue to suck it up. I also know I’d be damaging some business relationships for my brother-in-law so I’m taking this one for the team.
Post # 7
Just went through this with our DJ. HE was supposed to send em a copy of our contract and didn’t follow through after several emails and phone calls, he always said he was "too busy". I ended up threatening him with taking him to court and cancelling our contract, that did get him moving somewhat but we ended up firing him. The way we saw it was f he can’t do a simple thing such as send a copy of a contract that he told me he would do, or return e-mails then how can I trust him to show up at our wedding. So now we are looking for another DJ. My suggestion would be to give them a strict timeline, if they failt o meet it then threaten them, in the end it might be best to part ways.
Post # 8
I have heard about this before…. this typically happens when you know the vendor and they feel like they can be more in-formal with you…
I totally understand your stress!! Have you paid them anything yet? A deposit? When is the final count and payment due? I would tell them that when you pay the final payment you would like a contract stating that you have paid for the services and that they agree to show up and do there jobs… signed by both you and the other two vendors.
I know they may feel like this is you not trusting them… but just let them know it will take some stress of of you and has nothing to do with a lack of trust… its just business and would make you feel more comfortable.