(Closed) Vendor Rant

posted 6 years ago in Logistics
Post # 3
Member
7651 posts
Bumble Beekeeper
  • Wedding: July 2012

All of that information you need to know should be outlined in your contract with them. If it isn’t, then it is ok that you asked them. It’s ok that you asked them regardless of it being outlined in a contract. You are paying them to take care of you and your guests after all. I would check to make sure the information isn’t in your contract or anything, and then asking them followup questions like confirming dates and times and what not.

However your wedding is in Sept. If you are confirming all this now, that is probably a bother. Venues typically don’t want menu choices and what not until about a month or so before the wedding. I can see that maybe getting a little much if you’re reminding them this far in advance. I’m type A as well, but confirming it this far advance just means you will have to do it all again in a month and then the day before the wedding.

Post # 5
Member
4803 posts
Honey bee
  • Wedding: September 2011

If they’re changing menu items they need to contact you, not the other way around! We had it copletely outlined in the paperwork we got when signing our contract as far as the other info goes. I hope she was just having a bad day or soething because she just sounds rude to me! And the venue can’t apply their new contract terms to you because that isn’t the contract you signed.

Post # 6
Member
7651 posts
Bumble Beekeeper
  • Wedding: July 2012

@MrsRose:  Ok, that would have been great to know because that makes this situation completely different. Then it is def. ok to continue being in contact with them and she shouldn’t have gotten rude with you. They shouldn’t be changing stuff in the contract unless they clearly state menu items are subject to change. If that is the case, then she should be in contact with you about the change, a new tasting perhaps (since they got rid of what you were going to choose, then there was no point to the tasting), and what not. You still do not need to completely confirm your menu choices, but having an idea (and knowing that those menu choices are still going to be there in a few months) is great.

Post # 7
Member
674 posts
Busy bee

It sounds like the person you’re working with is simply a rude person. Even if you’re a seasoned pro at running events like these, timetables for decisions will vary by venue and sometimes even by season. The response was inappropriate, especially given that they are now trying to change things from your contract. Asking many questions of a vendor to whom you are paying thousands of dollars isn’t wrong.

Post # 9
Member
7651 posts
Bumble Beekeeper
  • Wedding: July 2012

@MrsRose: I know I have been putting in my 2 cents a lot in this post (don’t hate lol), but honestly if she doesn’t give me a timeline and tells me to “be more patient” not only would I be very tempted to punch her in her crap-lousy face, but I would tell her she has to give you a date or you need a manager. If it isn’t stated, what’s going to happen is you may wait TOO long and then they don’t have time to get together what you need. You need some sort of guidline.

Seems like these people don’t have any idea how to run their venue properly. I would ask for deadlines. If they can’t supply them, you need a manager. I’d be done with that lady for sure.

Post # 11
Member
7651 posts
Bumble Beekeeper
  • Wedding: July 2012

I would go semi-bridezilla at that point if I was getting the run-around like you are. I would ask for a manager, fold my arms, and not leave until I get a definite deadline. I don’t know how they can assume you know what to do. Even if you were married 5 times, you still wouldn’t know their policy.

Post # 12
Member
4193 posts
Honey bee
  • Wedding: July 2012 - Baltimore Museum of Industry

If you have food choice, it sounds like you’ll need to have another tasting

And this is very important- like Wonderstruck said the venue can’t apply their new contract terms to you because that isn’t the contract you signed.

If the price on something outlined in your contract went up, you pay the old price, etc.

The rep at our venue hasn’t been the easiest to get a hold of, but at least the last time I met with her, she gave me an idea of the next steps- meet with my caterer there a month before, caterer/me/rep have one meeting, etc. She set my expectations, and it doesn’t seem that your rep is doing that for you.

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